Job summary
We are looking for a highly motivated leader with exceptional interpersonal and IT skills to manage the operational aspects of the business and maximise the utilisation of EMIS to create protocols, concepts and run searches.
We are ideally looking for full-time hours over 5 days but would consider 30 hours over a minimum of 4 days per week.
This is not a remote or hybrid role.
Main duties of the job
Our vision is to digitally transform healthcare and we are seeking an individual who can optimise and enhance our ways of working. We are looking for a process driven candidate, who is also patient experience focussed.
They will have experience of managing teams and will work with our dynamic team, encouraging their views to reach and maintain our goal of delivering a high-quality service and exceptional patient care.
They will monitor dashboards, optimising targets, assist with claims and meet targets and deadlines.
They will also work with the GP CEO to promote the culture and core values, identify efficiencies, and implement systems to streamline processes.
The successful candidate will possess the following skills and qualities:
Strong IT/system and analytical skills
Excellent leadership skills, with a passion for team development and collaboration
Organisational and prioritisation skills
Operational management skills
Strong written and verbal communication skills
Confident in driving decisions and problem solving
Ability to learn new digital systems and platforms
Ability to meet targets, deadlines and KPIs
Experience of working in primary care and the NHS is not necessary but you must be able to demonstrate you have the transferable skills for this role.
About us
Premier Medical Centre has circa 14,5000 patients and a growing practice list.
Our team includes a Practice Manager, IT/Digital Transformation Lead, Reception Supervisor, Finance Assistant and a skilled administrative team.
The practice is both a teaching and training practice and is known for excellence in both of these areas.
We do not believe in the status quo of healthcare and have a strategic vision to cultivate the current systems we have in place and to integrate new technologies to improve patient care. We believe in empowering patients and innovating with the care we deliver. Our core beliefs are Innovation, Teamwork, Education, and Respect and our vision is to digitally transform the way healthcare is delivered to improve patients lives.
Within our business plan, the practice has a desire to work with the community of Wembley as well as the local Universities to provide education in the short term and start a Charity within 3 years. We use a digital app called ASK NHS to offer online triage and appointment booking for patients.
Job description
Job responsibilities
Operations
Management of the business to ensure smooth operations on a daily basis including oversight for all patient services and administrative duties
Design and implement business strategies, plans, and procedures, with a focus on technological solutions to enhance efficiency and effectiveness.
Collaborate with the CEO and management team, set comprehensive goals for performance and growth
Establish policies that promote company culture and vision
Develop and maintain effective communication both within the practice and with relevant external organisations
Provide weekly input to the CEO and management team to advise on operations and any issues identified
Ensure all processes are documented, standardized, and optimised through technological tools and software.
Oversee CQC compliance and information governance, ensuring EMIS and other systems and software are up to date with the latest security standards.
Facilitate weekly meetings, prepare agendas, highlight areas that require attention and ensure distribution of tasks/action points as needed.
Manage tasks from team members and work to deadlines and timescales.
Evaluate team performance through tech-based metrics and KPIs, fostering a culture of continuous improvement and technological advancement.
Human Resources:
Development of staff skill sets in order to meet the business needs.
Support and mentor staff, both as individuals and as team members
Finance:
Understand practice finances and make operational improvements to maximise income and reduce expenses where possible.
Manage KPIs within the practice to proactively improve revenue where possible
Ability to analyse financial data
Information Management and Technology:
Make improved use of EMIS; reports, concepts and protocols to improve efficiency, patient care and meet KPIs
Strategically develop the IT solutions within the practice advance our digital capabilities
Implementation of Health technologies to improve efficiencies and patient care
Motivate, support, train and monitor staff in the use of IT
Set targets and monitoring standards for data entry and data collection
Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes
Improve online visibility through Google, NHS UK, etc
Develop and implement a social media strategy
Job description
Job responsibilities
Operations
Management of the business to ensure smooth operations on a daily basis including oversight for all patient services and administrative duties
Design and implement business strategies, plans, and procedures, with a focus on technological solutions to enhance efficiency and effectiveness.
Collaborate with the CEO and management team, set comprehensive goals for performance and growth
Establish policies that promote company culture and vision
Develop and maintain effective communication both within the practice and with relevant external organisations
Provide weekly input to the CEO and management team to advise on operations and any issues identified
Ensure all processes are documented, standardized, and optimised through technological tools and software.
Oversee CQC compliance and information governance, ensuring EMIS and other systems and software are up to date with the latest security standards.
Facilitate weekly meetings, prepare agendas, highlight areas that require attention and ensure distribution of tasks/action points as needed.
Manage tasks from team members and work to deadlines and timescales.
Evaluate team performance through tech-based metrics and KPIs, fostering a culture of continuous improvement and technological advancement.
Human Resources:
Development of staff skill sets in order to meet the business needs.
Support and mentor staff, both as individuals and as team members
Finance:
Understand practice finances and make operational improvements to maximise income and reduce expenses where possible.
Manage KPIs within the practice to proactively improve revenue where possible
Ability to analyse financial data
Information Management and Technology:
Make improved use of EMIS; reports, concepts and protocols to improve efficiency, patient care and meet KPIs
Strategically develop the IT solutions within the practice advance our digital capabilities
Implementation of Health technologies to improve efficiencies and patient care
Motivate, support, train and monitor staff in the use of IT
Set targets and monitoring standards for data entry and data collection
Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes
Improve online visibility through Google, NHS UK, etc
Develop and implement a social media strategy
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Leadership and/or management qualification
Experience
Essential
- Experience of managing teams
- High level IT and system experience
- Strong written and verbal communication skills
- Analytical and business management
Desirable
- Experience of financial management and forecasting
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Leadership and/or management qualification
Experience
Essential
- Experience of managing teams
- High level IT and system experience
- Strong written and verbal communication skills
- Analytical and business management
Desirable
- Experience of financial management and forecasting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
