Operation Manager

Job summary

Premier Medical Centre has an exciting opportunity for a highly motivated leader with exceptional interpersonal skills to manage the operational aspects of the business and maintain an oversight of the business and financial aspects. They will also work with the GP CEO to promote the culture and core values, identify efficiencies, and implement systems to streamline processes.

Main duties of the job

Our vision is to digitally transform healthcare and we are seeking an individual who can optimise and enhance our ways of working. We are looking for a process driven candidate, who is also patient experience focussed.

They will have experience of managing teams and will work with our dynamic team, encouraging their views to reach and maintain our goal of delivering a high-quality service and exceptional patient care.

The post is supported by an Assistant Practice Manager, IT/Digital Transformation Lead, Reception Supervisor, Bookkeeper and a skilled administrative team.

The successful candidate will possess the following skills and qualities:

Excellent leadership skills, with a passion for team development and collaboration

Organisational and prioritisation skills

Operational management skills

Strong written and verbal communication skills

Confident in driving decisions and problem solving

Excellent IT and analytical skills

Ability to learn new digital systems and platforms

Ability to meet targets, deadlines and KPIs

Experience of working in primary care and the NHS is not necessary but you must be able to demonstrate you have the transferable skills for this role.

About us

Premier Medical Centre has circa 13,350 patients and a growing practice list.

The practice is both a teaching and training practice and is known for excellence in both of these areas.

We do not believe in the status quo of healthcare and have a strategic vision to cultivate the current systems we have in place and to integrate new technologies to improve patient care. We believe in empowering patients and innovating with the care we deliver. Our core beliefs are Innovation, Teamwork, Education, and Respect and our vision is to digitally transform the way healthcare is delivered to improve patients lives.

Within our business plan, the practice has a desire to work with the community of Wembley as well as the local Universities to provide education in the short term and start a Charity within 3 years. We use a digital app called ASK NHS to offer online triage and appointment booking for patients.