Receptionist

Job description

Job responsibilities

The following are the core responsibilities of the receptionist There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

c. Process patient requests for appointments

d. Provide an excellent standard of customer service on the reception desk

e. Process repeat prescription requests

f. Initiate contact with and respond to requests from patients, team members and external agencies

g. Enter read-code data on EMIS Web

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Maintain a clean, tidy, effective working area at all times

o. Monitor and maintain the reception area and noticeboards

p. Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Scan patient-related documentation and attach scanned documents to patients healthcare records

d. Complete opening and closing procedures in accordance with the duty rota

e. As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently

f. Order and monitor stationery supplies

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• Active signposting or Care Navigator training qualification
• Healthcare qualification (level 2) or working towards gaining equivalent level
• Customer service qualification (NVQ) or equivalent

Experience

Essential

• Experience of working in a primary care environment
• Experience of working with the general public
• Experience of working in a healthcare setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning & organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• Competent in the use of Office and Outlook
• EMIS

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Able to communicate effectively and understand the needs of the patient
• Effectively utilises resources
• Punctual and committed to supporting the team effort

Other requirements

Essential

• Flexibility to work outside core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Urban Village Medical Practice

Address

Urban Village Medical Practice

Old Mill Street

Manchester

M4 6EE

Employer's website

https://www.uvmp.co.uk (Opens in a new tab)