Care Navigator Team Lead

Job description

Job responsibilities

RESPONSIBLE TO: Head of Operations

SURGERY: West Derby Medical Centre

HOURS: 37.5 hours per week

Purpose

The purpose of this role is to lead and manage the Care Navigation Team at the practice and ensure that all training to this team is monitored and developed as the role develops. The post holder will lead the practice CN team in ensuring all targets are delivered and all workload is completed within a timely manner to enable the practice to have a well-trained , fulfilled and motivated team that provides exceptionally high standards of patient care .

The post holder will line manage the Care Navigator team Performance. They will be responsible for activity management, and achievement of targets such as QOF, KPIs, and enhanced services alongside the Quality and Local Contracts Lead

This role also encompasses the responsibility of arranging and attending the monthly meetings held at the practice, ensuring all information is available to the Chair of these meetings

Responsibility for the management of Ad Hoc Clinics is also a key part of this role

General Responsibilities

Establish and maintain effective mechanisms for all targets working alongside the Senior leadership team and administrative performance team .

Keep abreast of new and emergent technologies to help drive the practice forward in terms of digital inclusion

Work within the Senior leadership team to support with the practice strategy to be the best we can possibly be

Be the accountable lead for attendance at monthly meetings to discuss complaints , Compliments , Safeguarding and GSF

Activity Management

To oversee and report to the Head of Operations , the practice daily workloads and challenges providing solutions to ensure targets are met

Work alongside the Quality and Local Contracts Lead to ensure all KPIs within QOF and GP Spec are being met ..

Data Quality

Develop and maintain templates and protocols within the electronic clinical system to maximise efficiency and support a consistent coding approach alongside the Quality and Local Contracts Lead

Induction and Welcoming Staff

Provide induction training for new starters, including GP trainees and support staff. Provide update and re-fresher training where required identifying this through the creation of a training plan

Act as an NHS Smartcard sponsor for the practice

Ensure all new staff have the necessary email / clinical session accounts to commence their role, also ensure that are leavers are de registered

You will also be required to undertake any other duties that may be reasonably asked of you.

Person Specification Skills

Essential

Strong People engagement skills

Excellent communication skills

A strong , motivated Leader

Experience

Essential

• Experience in a similar role at a Senior level

Desirable

• Experience of Primary Care Working
• Experience with EMIS
• Experience with Paco Blinx

Qualifications

Essential

• GCSE A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for an Enhanced Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary

£14.50 per hour

Contract

Permanent to be worked between the hours of 08:00 20:00 Monday to Sunday

Person Specification

Qualifications

Essential

• Good standard of education

Desirable

• Experience within an NHS setting with EMIS / Clinical system experience

Experience

Essential

• Must be able to work as part of a team and also autonomously

Desirable

• Experience of working within primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Derby Medical Centre

Address

West Derby Medical Centre

3 Winterburn Crescent

Liverpool

L12 8TQ

Employer's website

https://westderbymc.nhs.uk/ (Opens in a new tab)