Senior Receptionist

Job description

Job responsibilities

Induction and training of all new reception staff to agreed standards.

Ensuring reception team utilise care navigation skills in all contacts with patients utilising internal and external services as appropriate and as per training

Ensuring reception team members are carrying out their role safely and in compliance with practice procedures

Ensuring phone waiting times are kept to a minimum

Escalating any staffing concerns to the Service Delivery Lead and to assist the Service Delivery Lead in promoting good staff relations.

Deal with more complex enquiries from patients including informal complaints relating to reception functions.

Troubleshoot IT problems and identify solutions within the team. Where appropriate, report IT faults to the relevant system provider.

Continually assess and evaluate systems and quality, recommending changes and improvements to the Service Delivery Lead as appropriate

Manage day to day issues that may arise within the team or with individuals

Regularly evaluate quality of individual and team performance

Support the Service Delivery Lead with the annual appraisal process for reception staff.

Deal with general telephone enquiries from patients and public

Book appointments and home visits

Issue Reception rotas

Overseeing the team daily opening of the premises, deactivating alarm systems

Overseeing: the telephone system and call answering through

Overseeing the teams registration of patients to the list ensuring a comprehensive capture of all relevant data.

Overseeing the reception team receiving and directing patients on arrival, monitoring of patients whilst waiting in the reception area.

Overseeing and participating in the booking of appointments for the doctors, nurses, and other healthcare staff including home visits,

Overseeing the tidying of the waiting area following surgeries; ensuring the reception area is kept tidy for incoming colleagues; ensuring there is a handover of information to incoming colleagues

Overseeing the recording and despatch of medical specimens with accurate detail on the relevant accompanying forms.

Responding as a first contact in an emergency in line with training given

Ensuring team are performing the evening checklist procedure prior to departing the building; liaising with the practice cleaners as required.

Ensuring team are securing the premises, exterior gates, shutters and windows setting alarms as required

To work collaboratively with other users of the centre; to work in a flexible and positive manner with colleagues, to assist in the promotion of a professional, competent and caring delivery of healthcare to the users of the service.

To work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

To ensure that allocation of GP tasks and pathology is assigned to relevant staff

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Worked in Primary Care previously

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Guiseley & Yeadon Medical Practice

Address

17 South View Road

Yeadon

Leeds

West Yorkshire

LS19 7PS

Employer's website

https://www.guiseleyyeadonmedicalpractice.co.uk/ (Opens in a new tab)