Dispenser

Job description

Job responsibilities

As a dispenser at our Health Centre in Yoxall, you will be responsible for dealing with patients face to face and over the telephone, ensuring that a strict code of confidentiality is adhered to at all times.

Principal Duties and Areas of Responsibilities

1. Dispensing acute prescriptions as per doctors instructions during surgery hours
2. Ensuring that all medicines and appliances dispensed are checked against the prescription and labelled with the correct drug name, strength, quantity, directions for use, patients name and includes any additional required information (if necessary giving patients advice).
3. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions, check with the authorising Doctor or in their absence, the Duty Doctor.
4. Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled and signed by the patient if appropriate.
5. Ensure that all monies received or handled on behalf of the Practice are appropriately processed in the dispensary till and a record kept of all financial transactions.
6. Operate efficient stock control appropriate to the needs to the Practice with the objective of ensuring continuity of supply for patients and minimizing wastage through out of date stock.
7. Ensure that drugs are stored in an appropriate manner in accordance with accompanying instructions.
8. Ensure that the working area is kept clean and tidy to maintain a high level of hygiene within the Dispensary and that all dispensary equipment is kept clean and kept in good working order.
9. Respond to any drug alerts that may be received into the dispensary.
10. Deal with controlled drugs in an appropriate manner adhering to all policies and procedures and maintain the controlled drug register at all times.
11. Provide private prescriptions in accordance with agreed protocols making sure that all prices are checked.
12. Using the Emis Web/Dispens-It computer system, ensure all relevant information is accurately recorded.
13. Place accurate and timely orders with suppliers, checking the goods against the order and delivery notes on arrival. Rotating the stock on the shelves as and when the order arrives.
14. At regular intervals, check expiry dates of all stock, and bring to the Senior Dispensers attention, any items that are near to their expiry date so that they can be used first whenever possible. Any out of date stock to be disposed of in accordance with dispensary protocol.
15. Maintain stocks of dispensary stationary such as prescriptions, bags, labels, etc
16. Issuing and filing paper prescriptions to non-dispensing patients.
17. Polite handling of patient enquiries and complaints.
18. Dispensing of Nomads.
19. Involvement in Dispensing Review of Use of Medicines (DRUM).
20. In the absence of the Senior Dispenser, advising the Assistant Practice Manager of any significant incident or occurrence.
21. Ensure the safe disposal of returned and out of date medications.
22. Undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.
23. Apply practice policies, standards, guidance, and Dispensing Standard Operating Procedures (SOPs). Discuss with other members of the team how the policies, standards and guidelines will affect own work.
24. Maintain self and team professionalism and organise self and team time to maximum efficiency.
25. Keep the Practice team informed of any matter arising as necessary and keep the Senior Dispenser informed of any matters or problems arising.
26. Use own judgment, common sense and be self motivated. Organise and prioritise own workload.
27. Be proactive in developing new initiatives in the dispensary.
28. Have the ability to use own judgement and be able to work under pressure without direct supervision (self-motivate), organise and prioritise own workload.
29. Other appropriate duties as directed by the Senior Dispenser, Assistant Practice Manager, Practice Manager or Doctors.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Maintain work areas in a tidy and safe way and free from hazards
• Report potential risks identified.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in individual performance reviews, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Extra Information

• You will be required to work additional hours to cover sickness and holidays.
• The successful candidate will be DBS (previously CRB) checked prior to commencing work.

Person Specification

Qualifications

Essential

• Experience in Customer service
• Experience in Microsoft software
• Able to work under pressure

Desirable

• Experience in Dispensary or Pharmacy
• Familiar with EMIS web and Dispens-IT
• Level 2 Dispensing qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Yoxall Practice

Address

Yoxall Health Centre

Savey Lane

Yoxall

Burton-on-trent

Staffordshire

DE13 8PD

Employer's website

https://www.yoxallhealthcentre.org.uk/ (Opens in a new tab)