Job summary
We are looking for a motivated person to join our Team to cover holiday and sickness. This will be a zero hour contract with a flexible working pattern.
The candidate ideally would have previous GP Practice
experience with the knowledge of the SystmOne computer system. Applicants must have a good educational
background, be of smart appearance, and have excellent customer care skills and
a pleasant telephone manner. They should
be able to multi task in a busy but friendly environment and be able to work
under pressure.
Main duties of the job
General telephonist duties
- Booking appointments
- Explaining general procedures, making other appointments and dealing with general queries
- Giving results over phone/passing urgent results to a doctor
- Taking and relaying messages by means of computer for District Nurses, Health Visitors and Midwives and other health authorities
- Dealing appropriately with tasks and notifications to and from doctors, midwives, health visitors and district nurses and other health authorities
- Giving prescriptions to patients, checking status; Printing off list of medications for hospital purpose
- New patients registration checking forms, printing forms etc.
- Receiving and routing patients for appointments on arrival
The performance of any other reasonable duties requested by the Doctors, Practice Manager or Reception Team Leader
- Scanning when necessary
About us
We are a small GP practice with a dedicated team caring for patients in the Great Ayton and local areas. We have two Partners and two salaried GP's and are a training practice.
Job description
Job responsibilities
- Receive all patients and arrange either an appointment or contact with the relevant clinical staff to ensure that they receive appropriate attention.
- Attend to routine patient and clinical staff queries, seeking advice from team leaders or medical staff when appropriate.
- Receive incoming telephone calls and arrange appointments.
- Receive all visitors and arrange contact with the relevant staff to ensure that they receive appropriate attention.
- Develop the ability to perform electronic tasks to keep patient records accurate and up to date when required.
- File all patient records in accordance with practice systems and procedures.
- Extract patient records when required.
- Ensure change of patient's details correctly inputted into the computer and the notes are amended accordingly.
- Scan patient related documentation and attach scanned documents to patients' healthcare records.
- Carry out administrative tasks in relation to specific clinics.
- Obtain a working knowledge of the clinical computer system to enable the process of appointments.
- Develop the ability to fully understand a patients needs/concerns so that they can be dealt with efficiently and courteously.
- Develop the ability to identify patient needs and meet their expectations.
- Maintain a pleasant tidy and safe reception area to benefit patients and comply with Health and Safety legislation.
- Undertake other appropriate duties consistent with the nature and grading of the post which may be allocated, as the situation dictates, by the Reception Supervisors, Practice Manager or the Partners
Job description
Job responsibilities
- Receive all patients and arrange either an appointment or contact with the relevant clinical staff to ensure that they receive appropriate attention.
- Attend to routine patient and clinical staff queries, seeking advice from team leaders or medical staff when appropriate.
- Receive incoming telephone calls and arrange appointments.
- Receive all visitors and arrange contact with the relevant staff to ensure that they receive appropriate attention.
- Develop the ability to perform electronic tasks to keep patient records accurate and up to date when required.
- File all patient records in accordance with practice systems and procedures.
- Extract patient records when required.
- Ensure change of patient's details correctly inputted into the computer and the notes are amended accordingly.
- Scan patient related documentation and attach scanned documents to patients' healthcare records.
- Carry out administrative tasks in relation to specific clinics.
- Obtain a working knowledge of the clinical computer system to enable the process of appointments.
- Develop the ability to fully understand a patients needs/concerns so that they can be dealt with efficiently and courteously.
- Develop the ability to identify patient needs and meet their expectations.
- Maintain a pleasant tidy and safe reception area to benefit patients and comply with Health and Safety legislation.
- Undertake other appropriate duties consistent with the nature and grading of the post which may be allocated, as the situation dictates, by the Reception Supervisors, Practice Manager or the Partners
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare or primary care setting
Qualifications
Essential
- Educated to GCSE level or equivalent or higher
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare or primary care setting
Qualifications
Essential
- Educated to GCSE level or equivalent or higher
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
