Job summary
We are looking for an experienced dispenser, who has
management experience, to co-ordinate and lead our team of 10 dispensary staff
and support the delivery of an excellent and profitable service to our
dispensing patients. Considered part of
the management team, the post holder will work hands-on as a dispenser but have
dedicated management time, and support from the Downland
Practice leadership team.
Main duties of the job
Safety aspects
Ensure staff are competent and safe to practice.
Ensure dispensary practices are safe and in line with
Standard Operating Procedures and current clinical guidelines.
Ensure policies and procedures are up to date and available.
Work with colleagues from Downland Practice team, and
partner organisations to deliver safe and sustainable service.
Ensure that all medicines and appliances dispensed are
checked against the prescription and whenever there is doubt about the
appropriateness of the item, or about the dose or labelling instructions to
check with the authorising doctor or duty doctor.
Take prompt action in response to any drug alert bulletins
that may be received from time to time.
Ensure that refrigerated items are stored at the
appropriate temperature and to maintain a temperature control record/logbook.
HR aspects
Manage the individual needs of a team of 10 dispensers.
Devise, communicate and review staff shift rotas, building
in annual leave requests.
Support the team with supervision sessions, training and
mentoring as required.
Ensure the post-holder and dispensary team are compliant
with all mandatory training programmes, including fire safety, Health and
Safety, infection control and basic life support.
Work with Practice Management team to deliver meaningful
annual staff appraisals.
Work with the Practice Management team to manage staff
absence and performance issues.
About us
The
dispensary is open to patients between 08:30 and 18:00 Mondays to Fridays; dispensary
staff are on site at 08:00 to unlock and prepare for the day ahead. We
currently have around 11200 patients, about 10% are pharmacy patients. We have excellent on-site support from the
CCGs Medicines Optimisation Team. We are committed to the national Dispensary
Services Quality Scheme. We operate
across two sites, Chieveley the main branch and our sister branch in Compton
Job description
Job responsibilities
- To ensure timely, efficient and accurate dispensing of medication to the patients.
- To assist the SIP in ensuring effective financial control of the dispensary/hybrid.
Responsible for maintaining a high level of Customer Service by all hybrid staff.
Weekly checking of red alerts on Eclipse and copying into patient notes.
Drug tariff monitoring on monthly basis to ensure maximise dispensary profits
Overseeing WDL processes and liaising with SIP and Senior Partner.
Job responsibilities:
- To carry out the dispensing assistant role, following the SOPs at all times, and leading the team in safe and effective dispensing practices.
- PQS and DSQS reporting
- To assist with implementing new processes and other projects within the dispensary
- To ensure the dispensary is operating cost effectively under the guidance of the Dispensary Manager
- To focus efforts to the maximum benefit of the practice, with respect to the policy decisions made from time to time by the practice.
- To oversee the training of new dispensers.
- To work with the Dispensary Manager in reviewing and updating SOPs.
To co-ordinate and update the dispensary rota and organise appropriate cover
Job description
Job responsibilities
- To ensure timely, efficient and accurate dispensing of medication to the patients.
- To assist the SIP in ensuring effective financial control of the dispensary/hybrid.
Responsible for maintaining a high level of Customer Service by all hybrid staff.
Weekly checking of red alerts on Eclipse and copying into patient notes.
Drug tariff monitoring on monthly basis to ensure maximise dispensary profits
Overseeing WDL processes and liaising with SIP and Senior Partner.
Job responsibilities:
- To carry out the dispensing assistant role, following the SOPs at all times, and leading the team in safe and effective dispensing practices.
- PQS and DSQS reporting
- To assist with implementing new processes and other projects within the dispensary
- To ensure the dispensary is operating cost effectively under the guidance of the Dispensary Manager
- To focus efforts to the maximum benefit of the practice, with respect to the policy decisions made from time to time by the practice.
- To oversee the training of new dispensers.
- To work with the Dispensary Manager in reviewing and updating SOPs.
To co-ordinate and update the dispensary rota and organise appropriate cover
Person Specification
Experience
Essential
- Working in a dispensary with sufficient experience meet DSQS standards.
- Managing others.
- Developing staff rotas and managing absence.
- Ordering medication stock.
- Working to policies, guidelines and Operating Procedures.
- Using a clinical system (e.g. EMIS, SystmOne).
- Ability to use email, Word and Excel.
- Maintaining profitability and business sustainability.
- Running patient reports using a clinical system such as EMIS.
Desirable
- Managing a dispensary team.
- Working in a GP surgery.
- Managing dispensary financial returns e.g. maintaining VAT records.
- Awareness of HR aspects of managing a team.
- Delivering improvements in dispensary practices
- Managing staff rotas and staff sickness absences
Qualifications
Essential
- GCSE (or equivalent level) English and mathematics at grade C or above.
- Dispensary qualification.
- Management level 3 qualification (or working towards this goal)
Desirable
- Higher level qualifications (e.g. A-Level maths).
- Degree-level study.
- Evidence of relevant continuing professional development and training
Person Specification
Experience
Essential
- Working in a dispensary with sufficient experience meet DSQS standards.
- Managing others.
- Developing staff rotas and managing absence.
- Ordering medication stock.
- Working to policies, guidelines and Operating Procedures.
- Using a clinical system (e.g. EMIS, SystmOne).
- Ability to use email, Word and Excel.
- Maintaining profitability and business sustainability.
- Running patient reports using a clinical system such as EMIS.
Desirable
- Managing a dispensary team.
- Working in a GP surgery.
- Managing dispensary financial returns e.g. maintaining VAT records.
- Awareness of HR aspects of managing a team.
- Delivering improvements in dispensary practices
- Managing staff rotas and staff sickness absences
Qualifications
Essential
- GCSE (or equivalent level) English and mathematics at grade C or above.
- Dispensary qualification.
- Management level 3 qualification (or working towards this goal)
Desirable
- Higher level qualifications (e.g. A-Level maths).
- Degree-level study.
- Evidence of relevant continuing professional development and training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
