Job summary
We have two positions available, on is for 25.25
hours and the other is for 25.75 hours.
Employees are also expected to help with overtime
to cover colleagues annual leave and sickness.
This is allocated on a fair share basis when rotas are produced 6 weeks
in advance.
The working pattern for the positions are below and
are non-negotiable. Please don't apply if you cant work either of the
days/times specified for one of the positions:
Position One:Monday 7.45am 6.15pmWednesday 7.45am 6.15pmThursday 1.00pm 6.15pm
Position Two:Tuesday 1.00pm
6.15pmWednesday 7.45am 6.15pmThursday 1.00pm
6.15pmFriday 1.00pm
6.15pm
Staff will work across both our surgeries sites, one
in Slaithwaite and one in Marsden. Please note that the salary is per annum and
will therefore be pro-rata for part time staff.
Main duties of the job
Job Summary:
- To contribute to patient care by providing
efficient reception/ administrative support to the practice.
- Delivered in a professional, helpful and friendly manner.
Job Responsibilities:
- To maintain the confidentiality of clinical and
management information at all times.
- To work within the requirements of the Data Protection Act.
- To comply with practice policies, procedures and protocols
- To facilitate a welcoming atmosphere when patients arrive for their
appointments.
- Ensure that the reception area and waiting room is maintained in a tidy and
professional manner.
- To answer the telephone and deal with patients queries and requests and
direct calls to the appropriate person.
- To make appointments and direct patients to their GP.
- To deal with visitors and tradesmen appropriately.
- To deal with requests for repeat prescriptions
- To ensure the timely notification of all deliveries to the relevant staff.
- General administrative duties, both manual and computerised.
- The preparation of medical records, filing home visits and photocopying.
- To generally assist the Doctors and Practice Manager when requested to do so.
About us
Colne Valley Group Practice
CVGP is a medium sized General Practice within
Greater Huddersfield CCG, run over 2 sites and providing care to a mix of
traditional small West Yorkshire town and rural populations.
You will be joining a friendly and experienced team
of 3 partners, 3 Salaried GPs a GP Retainer and an Advanced Clinical
Practitioner plus excellent Nursing staff and a Pharmacist. Our shared aim is
to provide holistic patient care for our 10000 patients. We are a training
practice hosting a GP Registrar, FY2 Doctors and Medical Students. We value our
strong working relationships with the wider Community Healthcare Team. CVGP is
a member of the local Valleys Primary Care Network.
Job description
Job responsibilities
JOB DESCRIPTION
Job Summary:
To contribute to patient care by providing efficient reception/ administrative support to the practice. Delivered in a professional, helpful and friendly manner.
Job Responsibilities:
- To maintain the confidentiality of clinical and management information at all times
- To work within the requirements of the Data Protection Act.
- To comply with practice policies, procedures and protocols
- To facilitate a welcoming atmosphere when patients arrive for their appointments.
- Ensure that the reception area and waiting room is maintained in a tidy and professional manner
- To facilitate a welcoming atmosphere when patients arrive for their appointments.
- Ensure that the reception area and waiting room is maintained in a tidy and professional manner
- To answer the telephone and deal with patients queries and requests and direct calls to the appropriate person
- To make appointments and direct patients to their GP.
- To deal with visitors and tradesmen appropriately.
- To deal with requests for repeat prescriptions
- To ensure the timely notification of all deliveries to the relevant staff.
- General administrative duties, both manual and computerised. The preparation of medical records, filing home visits and photocopying.
- To generally assist the doctors and practice manager when requested to do so.
- Domestic. To make tea/coffee etc, when required and wash up as necessary.
In addition to these functions, employees are required to: - Carry out such other duties as may be reasonably required by the practice
- Participate, through the development review process in matching organisational aims with personal objectives
- To take responsibility for your own and others health and safety in the working environment
Confidentiality: - In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Ensuring that they attend the mandatory PPT sessions which are held once a month.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
- Attend and participate in practice meetings/away days.
Job description
Job responsibilities
JOB DESCRIPTION
Job Summary:
To contribute to patient care by providing efficient reception/ administrative support to the practice. Delivered in a professional, helpful and friendly manner.
Job Responsibilities:
- To maintain the confidentiality of clinical and management information at all times
- To work within the requirements of the Data Protection Act.
- To comply with practice policies, procedures and protocols
- To facilitate a welcoming atmosphere when patients arrive for their appointments.
- Ensure that the reception area and waiting room is maintained in a tidy and professional manner
- To facilitate a welcoming atmosphere when patients arrive for their appointments.
- Ensure that the reception area and waiting room is maintained in a tidy and professional manner
- To answer the telephone and deal with patients queries and requests and direct calls to the appropriate person
- To make appointments and direct patients to their GP.
- To deal with visitors and tradesmen appropriately.
- To deal with requests for repeat prescriptions
- To ensure the timely notification of all deliveries to the relevant staff.
- General administrative duties, both manual and computerised. The preparation of medical records, filing home visits and photocopying.
- To generally assist the doctors and practice manager when requested to do so.
- Domestic. To make tea/coffee etc, when required and wash up as necessary.
In addition to these functions, employees are required to: - Carry out such other duties as may be reasonably required by the practice
- Participate, through the development review process in matching organisational aims with personal objectives
- To take responsibility for your own and others health and safety in the working environment
Confidentiality: - In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Ensuring that they attend the mandatory PPT sessions which are held once a month.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
- Attend and participate in practice meetings/away days.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
Desirable
- AMSPAR Receptionist Qualification
- RSA Word Processing or equivalent
- NVQ Level 2 in Health and Social Care
Knowledge & Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Willingness to cover colleague annual leave and sick leave
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a healthcare setting
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
Desirable
- AMSPAR Receptionist Qualification
- RSA Word Processing or equivalent
- NVQ Level 2 in Health and Social Care
Knowledge & Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Willingness to cover colleague annual leave and sick leave
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
