Job responsibilities
Receptionist duties/ skills:
- Excellent customer service skills
- Good working knowledge of word, email, internet, etc.
- Flexibility and enthusiasm for the job
- Energy, determination and perseverance
- Self confidence
- Reliability and integrity
- Be able to multitask
- Be able to cover holidays and sickness
- Reception or NHS experience
Booking appointments face to face/ telephone/ emailing
Prescriptions
As the Receptionist / Administrator you
will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions,
either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
- Work effectively with individuals in other agencies to meet
patient's needs
- Effectively manage own time, workload and resources
You will support the equality, diversity and rights of patients, carers
and colleagues and work and encourage a supportive colleague environment.
Other criteria
required for the role
Confidentiality:
- In the
course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In the performance of
the duties outlined in this job description, the post-holder may have
access to confidential information relating to patients and their Carers,
practice staff and other healthcare workers. They may also have access to information
relating to the practice as a business organisation. All such information
from any source is to be regarded as strictly confidential
- Information relating
to patients, Carers, colleagues, other healthcare workers or the business
of the practice may only be divulged to authorised persons in accordance
with the practice policies and procedures relating to confidentiality and
the protection of personal and sensitive data
Health & safety:
The post-holder will implement and lead on the
full range of promotion and management their own and others health, safety and
security as defined in the practice health & safety
policy, the practice health & safety manual,
and the practice infection control policy and published procedures. This will
include (but will not be limited to):
- Ensuring job holders
across the practice adhere to their individual responsibilities for infection
control and health and safety, using a system of observation, audit and
check, hazard identification, questioning, reporting and risk management.
- Ensure staff are
completing mandatory training requirements.
- Maintain and up to
date knowledge of health and safety and infection control statutory and
best practice guidelines and ensure implementation across the business
- Using personal
security systems within the workplace according to practice guidelines
- Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks across the business
- Making effective use
of training to update knowledge and skills, and initiate and manage the
training of others
- Using appropriate
infection control procedures, maintaining work areas in a tidy and safe
way and free from hazards, and initiation of remedial / corrective action
where needed
- Actively identifying,
reporting, and correction of health and safety hazards and infection
hazards immediately when recognised
- Keeping own work
areas and general / patient areas generally clean, identifying issues and
hazards / risks in relation to other work areas within the business, and
assuming responsibility in the maintenance of general standards of
cleanliness across the business in consultation (where appropriate) with
other sector managers
- Routine management of
team areas, and maintenance of work space standards
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that
recognizes the importance of peoples rights, interpreting them in a way
that is consistent with practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner
which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/professional development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Undertaking any
training relevant to the role, project management, projects relating to
the running of the practice.
- Participation in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking responsibility
for own development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work effectively with
individuals in other agencies to meet patients needs
- Effectively manage
own time, workload and resources
Communication:
The post-holder should
recognize the importance of effective communication within the team and will
strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise peoples
needs for alternative methods of communication and respond accordingly
- Review ways of
improving communication
Contribution to the implementation of services:
The
post-holder will:
- Apply practice
policies, standards and guidance
- Discuss with other
members of the team how the policies, standards and guidelines will affect
own work
- Participate in audit
where appropriate
The
above job description is not exhaustive.
Liaising with other community service
providers such as hospitals, other GPs.
Handling requests from patients and GPs.