Receptionist/Administrator

Job summary

The job description is only an outline of the general expectations any allocated individual rota based roles and is subject to change depending on personal development and or when any new implementation of change is introduced by the Management team for the best practice of the surgery.

The successful candidate will be able to prioritise all incoming telephone calls are answered on a timely manner. Dealing with patient queries and triaging appropriately the correct pathway for the patients query. Making appointments and dealing with patients needs in a respectful manner in accordance with the philosophy of doctors. Good time keeping is essential.

Main duties of the job

Paperless working environment is encouraged. In house training will always be provided for any workflow introduced.

All GP queries and tasks are to be sent via EMIS.

A rotation basis is to be followed for the management of the surgery email discharge box. All incoming letters/documents etc. are to be work-flowed via the clinical system.

Where required and depending on training required prescription queries and routine requests are to be sent to the GPs according to the in house rota.

Dealing with queries appropriately, always applying confidentiality at all times.

Attend courses and meetings as arranged by the Practice Manager, even if this is outside working hours.

Always making sure to accurately update any patient contact made into patients notes where appropriate record is required.

Implement information governance requirements, confidentiality, data protection and freedom of information acts.

When on Reception, any scanning pending to be scanned onto the patients records when actioned or work flowed to the GP.

Acknowledging all Practice Protocols and Policies on the shared drive.

Always to respond to any correspondence sent by the Practice Manager via email etc.

About us

The Eastern Avenue Medical Centre aims to provide the highest quality of care to all our patients regardless of their background. We strive to improve the care provided as a team by involving our patients in forwarding their opinions on what we can change for a professional management of their health needs.

Our Aims and Objectives:

The practice team are committed to delivering the highest standard of medical care and providing a friendly service.

To continually strive to provide patient centered care.

To provide our patients with a high standard of personalised care, treatment and advice in a friendly and supportive environment.

To involve other professionals in the care of our patients where it is in the patients best interests; i.e. referring for specialist care and advice.

To ensure that all members of the team have the right skills and training to carry out their duties competently.