GP Receptionist - Bow

Job description

Job responsibilities

1) To be responsible for opening and closing the surgery

2) All patients and visitors are to be greeted in a courteous and polite manner

3) Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

4) Keeping all patient identifiable data stored securely, appropriately and not visible to the public in line with GDPR regulations.

5) Accurately maintaining and monitoring the practice appointment system. Checking patients in for appropriate clinician/session holder.

6) To monitor and administer the filing tasks

7) Pull out patient paper medical records/test requests, as requested.

8) Ensure all details on patient electronic medical records are complete and correct i.e. contact number, NHS no, next of kin, carer details, address, etc. Review ALERTS to ensure still relevant, if not update or delete, as appropriate.

9) PDS check that it is BLUE, if not, review and correct.

10) Appropriately and accurately action incoming email/documents i.e. out of hours (LCW OOH/COOP), emergency admissions, discharges bring to the GPs attention.

11) Sort and date stamp all incoming post daily ensuring that it is scanned and put for the appropriate staff members attention

12) Scanning to be done daily all documentation received should be scanned within 24 - 48hrs.

13) New patient registration: ensure all details on the registration form are complete together with the patient questionnaire are signed by patient.

14) When making follow-up appointments, seek advice of relevant time-frame from GP/Nurse.

15) All calls are to be answered with Good morning/afternoon, St Stephens Health Centre Your Name speaking, how can I help?

16) Record all messages in EMIS Web, messaging system or TASK, as appropriate and send to relevant team member. Ensure you note; the name, contact number, purpose of call/message and date. Important to also you're your initials, so the member of staff knows who to follow up with. Follow-up verbally if team member is not on site at the time to ensure action was taken.

17) All invoices bills to be placed for PM attention.

18) Complete administration of prescription requests and file and action as appropriate or manually for GPs attention. Record collections of scripts by patient, chemist etc., at all times.

19) Health & Safety All staff to ensure that areas of the practice are free from obstruction and all surfaces are clean and dry to avoid slips or injury to patients and visitors.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience using EMIS Web
• Experience of working with the general public
• Experience of working in a health care setting
• Strong IT skills

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Stephen's Health Centre

Address

St. Stephens Health Centre

12 William Place

London

E3 5ED

Employer's website

http://www.ststephenstowerhamlets.nhs.uk/Home/ (Opens in a new tab)