Reception Supervisor

Job description

Job responsibilities

The Reception Supervisor is responsible for:

1. To support the navigation of all patient queries and needs

2. To offer guidance and support to the reception team

3. Providing initial guidance and advice to patients who wish to verbally complain, if not possible to resolve to begin complaints process and refer to Deputy Practice Manager for next steps

4. Overseeing the administration and support operations of reception, ensuring staff achieve their primary responsibilities, i.e. Answering phones, tasks, prescriptions, scanning, emails, registration, referrals, safety netting, ordering stationary, recalls, queries, accuRx and admin today and any other ad hoc needs

5. Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

6. Support management to complete staff appraisals as required

7. Identifying and delivering team training where required

8. Coordinating staff rotas on a weekly basis

9. To monitor and record accurately any absences and annual leave requests

10. Acting as a focal point for the practice, managing requests from patients external organisations such as the local police, solicitors, DVLA and other agencies etc.

In addition to the primary responsibilities, the Administration/Office/Reception Manager may be requested to:

1. Support and coordinate recall process as directed by the recall lead

2. Champion continuous improvement, encouraging staff to participate and make suggestions

3.Assist with QOF targets

Person Specification

Qualifications

Essential

• 2 years experience in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Stephen's Health Centre

Address

Bow Community Hall

William Place

London

Greater London

E3 5ED

Employer's website

http://www.ststephenstowerhamlets.nhs.uk/Home/ (Opens in a new tab)