Job summary
We are a busy GP practice in Scawsby with a branch surgery in Bentley and are looking to recruit a new receptionist to join our team. The hours will be on a rotational basis based across our two sites.
We are looking for a polite, professional, friendly and motivated individual, with good customer service and computer skills, keen to work as part of a practice team within an NHS environment.
The successful candidate should have confidence when dealing with patients in all situations with the ability to remain calm and professional at all times.
Ensure accuracy is applied to all areas of work.
Take instruction and follow policies and procedures.
Receive, assist, and direct patients in
accessing the appropriate service or healthcare professional in a courteous, efficient,
and effective way.
Manage own workload and have the ability to prioritise.
Provide general assistance to the Practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Main duties of the job
Administration
Undertake a variety of administrative duties to assist with the smooth running of the practice.
Have a thorough knowledge of all Practice procedures and work in accordance with written protocols.
Provide clerical assistance to include data processing, scanning, filing, photocopying and laminating.
File and retrieve paperwork. Sort and tag.
Register new patients.
Assist
with medical record requests.
Assist in the maintenance of disease registers.
Reception
Answer
all calls promptly in accordance with protocol and direct patients to the appropriate healthcare professional.
Process
appointment requests by telephone and in
person and deal
with Home visit requests.
Respond to requests from
patients, other team members and associated healthcare agencies and providers.
Promote services to patients.
Process
repeats prescription requests in accordance with Practice guidelines.
Monitor and process practice email accounts, sort incoming mail and process outgoing mail.
Deal
with and complete queries/enquiries as per practice protocols.
Keep the reception area tidy, free from clutter and with up to date paperwork. Replenish
stationary where required.
Other Tasks
At
the end of the day, check surgeries, replenish stock, make sure all
areas are clean, tidy and ready for the next day as per practice
protocol.
Ensure
building security is maintained in accordance with CQC guidelines.
Any
other tasks allocated by Lead Receptionists, Senior Administrator and Practice Manager.
About us
We are a very friendly, highly
motivated and successful Practice. This is an excellent opportunity for an
experienced, reliable and motivated individual to join us and work as a member
of our practice team.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE:RECEPTIONIST
REPORTS TO: SENIOR ADMINISTRATOR/PRACTICE MANAGER
Job Summary:
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance with written protocols
- Scan relevant documents into patient records
- photocopy, and laminate as requested
- Filing
- Sorting and tagging
- Registrations of new patients
- To assist in the maintenance of disease registers
- Assist with medical record requests when required
- Manage own workload and ability to prioritise
- Reception
- Answer all calls promptly in accordance with practice protocol.
- Receive patients consulting with members of Practice team, directing to self arrival where appropriate.
- Process appointment requests for appointments from patients by telephone and in person.
- Deal with visit requests
- Process repeats prescription requests in accordance with Practice guidelines.
- Promote services to patients.
- Deal with and complete queries/enquiries as per the practices protocols.
- Sort post
- Replenish stationary
Other Tasks
- At the end of the day, check surgeries, replenish stock, and make sure all areas are clean, tidy and ready for the next day as per practice protocols.
- Ensure building security is maintained in accordance with CQC guidelines
- Any other tasks allocated by Senior Administrators/Practice Manager
Confidentiality:
- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Attend and actively participate in all staff training and regular reception meetings
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload, and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards, and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE:RECEPTIONIST
REPORTS TO: SENIOR ADMINISTRATOR/PRACTICE MANAGER
Job Summary:
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance with written protocols
- Scan relevant documents into patient records
- photocopy, and laminate as requested
- Filing
- Sorting and tagging
- Registrations of new patients
- To assist in the maintenance of disease registers
- Assist with medical record requests when required
- Manage own workload and ability to prioritise
- Reception
- Answer all calls promptly in accordance with practice protocol.
- Receive patients consulting with members of Practice team, directing to self arrival where appropriate.
- Process appointment requests for appointments from patients by telephone and in person.
- Deal with visit requests
- Process repeats prescription requests in accordance with Practice guidelines.
- Promote services to patients.
- Deal with and complete queries/enquiries as per the practices protocols.
- Sort post
- Replenish stationary
Other Tasks
- At the end of the day, check surgeries, replenish stock, and make sure all areas are clean, tidy and ready for the next day as per practice protocols.
- Ensure building security is maintained in accordance with CQC guidelines
- Any other tasks allocated by Senior Administrators/Practice Manager
Confidentiality:
- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Attend and actively participate in all staff training and regular reception meetings
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload, and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards, and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Qualifications
Essential
- Skills Required
- The suitable candidate will require
- Good telephone manner and communication skills
- IT skills
- Time management skills
- GCSE grade A to C in English and Maths
Desirable
- Qualified to NVQ level 2
- Previous experience is desirable but not essential
Person Specification
Qualifications
Essential
- Skills Required
- The suitable candidate will require
- Good telephone manner and communication skills
- IT skills
- Time management skills
- GCSE grade A to C in English and Maths
Desirable
- Qualified to NVQ level 2
- Previous experience is desirable but not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
