Patient Services Coordinator

Job summary

We are looking for a driven and organised individual to join our well established Patient Services Coordinator team. As a Patient Services Coordinator you will be responsible for ensuring all referrals, letters, advice and guidance letters are processed in a timely manner.

The successful candidate will be responsible for monitoring the Practice inbox and will need to have a methodical and proactive approach to ensure all incoming emails and queries are actioned within the appropriate time frame. The post holder will be responsible for dealing with all incoming information requests and ensure the completion of medical reports that are dealt with both internally and externally.

Main duties of the job

The post-holder will be responsible for running reports within our bespoke clinical system to ensure all urgent and two week wait referrals have been completed and sent electronically. They should be confident using IT systems so they can communicate with patients via secure SMS and email. The successful candidate will provide administrative support to Clinicians and Practice Management to support the delivery of excellent patient care.

The successful candidate should have excellent verbal and written skills to be able to communicate in a professional manner. The candidate will be a key point of contact via telephone and email for patients and colleagues regarding referrals, letters and requests for information.

We have full and part-time positions available across Monday - Friday between the hours of 8.00am and 6.30pm. Successful applicants would be joining our team of Patient Services Coordinators who work within our City Centre sites.

What we can offer:

All new employees will receive a detailed induction and training programme as well as mentor to guide you through your transition into General Practice

NHS Pension

5 weeks holiday a year plus bank holidays on a pro rota basis

Opportunities for career development and progression

Staff training and away days

About us

Of our four sites, Endless Street and Three Swans are located within Salisbury. The villages of Porton and Winterslow host our branch sites and are on the outskirts of the city. Our Endless Street surgery is a listed building and therefore not suitable for renovation. However, the search for a suitable space to build a new central surgery is ongoing.

We provide a high level of care to our 24,000 patients from four sites within Salisbury and the surrounding area. We pride ourselves on being a friendly and supportive team with a reputation for excellence. We value enthusiasm as well as experience and welcome applications from both experienced applicants and passionate self-starters. The Practice team is made up of 8 Partners, and 10 salaried doctors supported by a comprehensive team of allied health professionals including a full complement of nursing, clerical and administrative staff. We are a training, teaching and active research practice which has received the only Outstanding CQC results in Salisbury.

The good name of the practice depends upon the achievement of a high standard of care in our work, and maintaining confidentiality and honesty in the conduct of that work. It is vital that at all times we ensure that we conduct our work in accordance with the highest standards. We are proud of our Practice and want people to join our team who are of the same philosophy.