Job summary
We are looking for a passionate and enthusiastic Wellbeing Linkworker to join our Primary Care Network (PCN) to provide personalised support to our patients across our member practices and Queens House EX32 8HJ.
Hours available are between 28 - 37 per week. Actual working hours will be agreed with the successful applicant. Please specify within your application your preferred working hours and pattern.
Interviews planned for 16th January 2025.
Main duties of the job
The PCN Wellbeing
Linkworker is a patient-facing, non-clinical role whose core duties are to support
patients to take proactive steps to improve the way they manage their physical
and mental health, based on what matters to them. They will work holistically
and deliver patient centred care.
This role will manage
a patient caseload and work alongside Wellbeing Linkworkers, a Wellbeing
Connector, a Coordinator and Team Lead as part of the PCNs wider Wellbeing
Service. The role will also play an important part with service and community
group engagement and networking.
About us
The
Barnstaple Alliance PCN is a proactive and supportive network of four
General Practitioner surgeries: Brannam, Fremington, Litchdon and Queens
Medical Centres. Between us we provide care to over 52,000 patients in
the Barnstaple area. Whilst retaining our independent surgeries, we are
working together on collaborative projects to improve and develop the
healthcare services we offer to patients.
Job description
Job responsibilities
KEY RESPONSIBILITIES
- To provide personalised support to patients, either by phone, face to face or video call, based on what matters to them, with the aim of: improving patients knowledge, skills, and confidence to empower them to take control of their wellbeing and improve their health outcomes.
- Take a holistic approach, based on the persons priorities and the wider determinants of health.
- Co-produce personalised support plans to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services.
- To manage and prioritise a caseload, in accordance with the needs and priorities of the patient and liaise with other healthcare professionals within the PCN when the person's needs are beyond the scope of the wider Wellbeing Team.
- Ensure affective engagement with the patient to build confidence and resilience to manage their own needs.
- Draw on and utilise the strengths and capacities of local community groups and services to enable local VCSE to receive patient referrals from the PCN. organisations and community groups.
- Support the Wellbeing Team to build and maintain a network or providers who will support patients as part of the Wellbeing Service.
- Develop an understanding and promote the benefits of nature based (green and blue spaces) and outdoor activities to patients and build knowledge of these areas North Devon wide.
- Effectively monitor, measure and evaluate the progress of patients who are active the teams caseload.
SERVICE RESPONSIBILTIES
- Deliver an effective service whilst adhering to the requirements and boundaries of the PCN service to meet the needs of the member practices and patient population, led by the PCN and wider contractual requirements.
- Be competent with the use of IT and patient record systems, ensuring you have the fundamental skills to work effectively on a computer, using basic troubleshooting techniques and appropriately raising issues with colleagues.
- Update IT systems in a timely manner to ensure records (patient medical records and appointment ledgers) are accurate and consistent.
- To promote and raise awareness of the Wellbeing Service particularly to practices within the PCN.
- To develop strong working relationships with GPs, practice teams, PCN teams and other organisations to ensure a person-centred approach is provided and reduce duplication of resources.
- Engage, contribute and on occasion and where agreed, lead on PCN initiatives, projects or pilots including but not limited to health inequalities and population health management.
- To attend and contribute to Wellbeing Team meetings, Multi-disciplinary Meetings and events as required by the service.
- On occasion, represent the Wellbeing Team and wider PCN in a professional manner at meetings or events required by the service.
- To work flexibly, adapting to the needs of the service whilst maintaining the integrity of the role.
- To participate in regular supervision and continual personal development.
- Carry out any other duties as required, which are consistent with the duties and responsibilities of the post.
For the full job description, including the underpinning policies, please see the attached supporting document.
Job description
Job responsibilities
KEY RESPONSIBILITIES
- To provide personalised support to patients, either by phone, face to face or video call, based on what matters to them, with the aim of: improving patients knowledge, skills, and confidence to empower them to take control of their wellbeing and improve their health outcomes.
- Take a holistic approach, based on the persons priorities and the wider determinants of health.
- Co-produce personalised support plans to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services.
- To manage and prioritise a caseload, in accordance with the needs and priorities of the patient and liaise with other healthcare professionals within the PCN when the person's needs are beyond the scope of the wider Wellbeing Team.
- Ensure affective engagement with the patient to build confidence and resilience to manage their own needs.
- Draw on and utilise the strengths and capacities of local community groups and services to enable local VCSE to receive patient referrals from the PCN. organisations and community groups.
- Support the Wellbeing Team to build and maintain a network or providers who will support patients as part of the Wellbeing Service.
- Develop an understanding and promote the benefits of nature based (green and blue spaces) and outdoor activities to patients and build knowledge of these areas North Devon wide.
- Effectively monitor, measure and evaluate the progress of patients who are active the teams caseload.
SERVICE RESPONSIBILTIES
- Deliver an effective service whilst adhering to the requirements and boundaries of the PCN service to meet the needs of the member practices and patient population, led by the PCN and wider contractual requirements.
- Be competent with the use of IT and patient record systems, ensuring you have the fundamental skills to work effectively on a computer, using basic troubleshooting techniques and appropriately raising issues with colleagues.
- Update IT systems in a timely manner to ensure records (patient medical records and appointment ledgers) are accurate and consistent.
- To promote and raise awareness of the Wellbeing Service particularly to practices within the PCN.
- To develop strong working relationships with GPs, practice teams, PCN teams and other organisations to ensure a person-centred approach is provided and reduce duplication of resources.
- Engage, contribute and on occasion and where agreed, lead on PCN initiatives, projects or pilots including but not limited to health inequalities and population health management.
- To attend and contribute to Wellbeing Team meetings, Multi-disciplinary Meetings and events as required by the service.
- On occasion, represent the Wellbeing Team and wider PCN in a professional manner at meetings or events required by the service.
- To work flexibly, adapting to the needs of the service whilst maintaining the integrity of the role.
- To participate in regular supervision and continual personal development.
- Carry out any other duties as required, which are consistent with the duties and responsibilities of the post.
For the full job description, including the underpinning policies, please see the attached supporting document.
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Excellent interpersonal and listening skills
- Effective time management (Planning & Organising)
- Competent in the use of IT including Microsoft Office applications as well as web-based portals
- Proven ability to deal professionally and empathically and in an unbiased way with people in different circumstances, ensuring they always feel valued and fairly treated
- Ability to manage and prioritise own caseload
- Ability to build rapport and form positive and constructive working relationships with external agencies including, community groups, colleagues, volunteers and the people who use our service
- Ability to continue own personal development to improve performance by enhancing knowledge, skills and experience, including attending required training such as eLearning, mandatory training and update sessions
Experience
Essential
- Experience of working in a health and social care setting, an education setting or within the VCSE sector
- Experience of working with vulnerable people
- Experience of working and liaising with different services and agencies
- Experience of resourcing information for a wide range of issues
Desirable
- Experience of delivering lifestyle changes interventions
- Experience of using coaching approaches/frameworks and models or other strategies e.g., motivational interviewing
- Experience of working within a Wellbeing Team or Community Service
- Understanding of or familiarity with an electronic medical record system
Knowledge
Essential
- Understanding of and adherence to organisational policies including but not limited to GDPR, confidentiality and safeguarding
Desirable
- Knowledge of NHS structures and outreach organisations
- Knowledge of local community services available for patient referral
- Interest in and knowledge of using nature based and/or outdoor activities to promote health and wellbeing
Qualifications
Essential
- Level 3 qualification or equivalent experience
Desirable
- Coaching, counselling qualification and/or experience involving reflective listening skills and motivational interviewing
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Excellent interpersonal and listening skills
- Effective time management (Planning & Organising)
- Competent in the use of IT including Microsoft Office applications as well as web-based portals
- Proven ability to deal professionally and empathically and in an unbiased way with people in different circumstances, ensuring they always feel valued and fairly treated
- Ability to manage and prioritise own caseload
- Ability to build rapport and form positive and constructive working relationships with external agencies including, community groups, colleagues, volunteers and the people who use our service
- Ability to continue own personal development to improve performance by enhancing knowledge, skills and experience, including attending required training such as eLearning, mandatory training and update sessions
Experience
Essential
- Experience of working in a health and social care setting, an education setting or within the VCSE sector
- Experience of working with vulnerable people
- Experience of working and liaising with different services and agencies
- Experience of resourcing information for a wide range of issues
Desirable
- Experience of delivering lifestyle changes interventions
- Experience of using coaching approaches/frameworks and models or other strategies e.g., motivational interviewing
- Experience of working within a Wellbeing Team or Community Service
- Understanding of or familiarity with an electronic medical record system
Knowledge
Essential
- Understanding of and adherence to organisational policies including but not limited to GDPR, confidentiality and safeguarding
Desirable
- Knowledge of NHS structures and outreach organisations
- Knowledge of local community services available for patient referral
- Interest in and knowledge of using nature based and/or outdoor activities to promote health and wellbeing
Qualifications
Essential
- Level 3 qualification or equivalent experience
Desirable
- Coaching, counselling qualification and/or experience involving reflective listening skills and motivational interviewing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
