Job summary
Litchdon Medical Centre is seeking a dynamic and proactive individual to join the Practice Support Team at our large and busy GP surgery. This role will provide key central support to the Practice Manager and wider team members across the practice. The ideal candidate will be a strong communicator - enthusiastic, adaptable, and confident in tackling new challenges. They should also have a keen interest and strong skills in process improvement, problem-solving, and IT troubleshooting.
Interviews are planned for Thursday 13 November 2025.
Main duties of the job
The Business Support
Administrator plays a key role in providing both administrative and operational
support to the management and clinical teams, contributing to the effective and
efficient running of the practice. This position involves a broad range of
responsibilities, including supporting internal and external communications,
managing and analysing data, assisting with IT systems and troubleshooting,
contributing to service development and project work, and championing the use
of digital tools to enhance patient access and practice efficiency.
The role works
closely with the Practice Manager to support the day-to-day operations of the
practice, ensuring the delivery of safe and efficient services. The Business
Support Administrator also assists the Practice Support Administration Manager
in monitoring key performance indicators. This includes helping to prepare and
submit claims for enhanced services and ensuring accurate data recording to
meet contractual and reporting requirements. The role will also work closely
with the Personal Assistant to the Practice Manager to help manage the
administrative aspects of the practice.
The Business Support Administrator must be a proactive and dynamic individual,
confident in using IT systems, with the ability to work efficiently,
troubleshoot issues, adapt to changing needs, and contribute effectively to
project work.
About us
Litchdon Medical Centre is a friendly and busy GP surgery based in North Devon, serving over 16,700 patients. We are committed to delivering high-quality healthcare by valuing both our patients and staff within a supportive and sustainable environment.
Litchdon Medical Centre is also part of the Barnstaple Alliance Primary Care Network - a collaboration of local GP practices working together to share resources and services, and to improve care for the wider Barnstaple community.
Job description
Job responsibilities
Key Responsibilities
General
Administrative Support
- Provide
administrative support to the Practice Manager and GP partners, contributing to
the effective day-to-day operations and supporting the delivery of the
practices longer-term objectives.
- Be
confident and effective in the use of all Microsoft Office applications and
other relevant software to collate, analyse, present, and share information
clearly and efficiently across the practice.
- Support
the Practice Manager and wider practice team in maintaining compliance with NHS
standards, data protection and information governance requirements through
effective administration and record-keeping.
- Support
the coordination of meetings, minute-taking, and follow-up on action points as
required.
- Support
the Practice Manager and Practice Support Administration Manager in the ongoing
monitoring of key performance indicators, including the Quality and Outcomes
Framework (QOF), Investment and Impact Fund (IIF), and other GP practice
service specifications, as required.
- Coordinate,
attend and support the practices GP education meetings, Learning Event
Analysis (LEA) meetings and the Gold Standards Framework (GSF) Multi-Disciplinary
Team meetings.
- Act
as the non-clinical Green and Sustainability Lead for the practice, supporting
internal meetings and workstreams focused on sustainable and environmentally
friendly practices. Represent the practice at Primary Care Network (PCN) level
meetings and contribute to PCN-wide green initiatives.
- Work
closely with the Personal Assistant to the Practice Manager and the wider
Practice Support Team to assist with the day-to-day administrative operations
of the practice.
Practice
Communications (including social media)
- Confidently
manage and create professional, engaging, and patient-focused content across
the practices social media platforms to support effective communication,
health promotion, and community engagement.
- Regularly
update and maintain the practice website to ensure information is accurate,
accessible, and reflects current services, patient resources, and health
campaigns.
- Support internal communication, ensuring
clear circulation of important information to relevant staff members.
- To
act as a focal point of communication between the GPs, Practice Manager and
other members of the primary health care team, including the Barnstaple
Alliance Primary Care Network (PCN) and other local organisations.
IT, Digital &
Systems Support
- Act as the practices IT Lead by supporting the
departmental IT super-users and act as a point of contact for IT issues and
escalate more complex issues appropriately. This includes hardware, telephony
systems and other digital tools used within the practice.
- Support user management, access rights, and training
for new and existing staff on practice software and digital tools.
- Be confident in the use of patient online services
and understand how they integrate with clinical systems to support and promote
digital access. Act as the practices NHS App Champion, resolving related
queries from both patients and staff and encouraging wider adoption of digital
tools.
- Play a pivotal role in supporting the safe,
effective, and innovative use of digital solutions within the practice,
including maximising the functionality of existing systems and assisting with
the adoption of new technologies such as AI to enhance service delivery and
patient care.
Project Work and Service Planning Support
- Support the Practice Manager and wider team in the
planning, documentation, coordination, and delivery of practice improvement
projects and service development initiatives.
- Assist with gathering and analysing data, patient
feedback, and other relevant information to inform service planning and
decision-making.
- Help coordinate stakeholder engagement, including
staff, patients, PCNs and neighbourhoods to support collaborative service
development.
- Participate in practice and PCN-level meetings or
working groups related to service design, digital transformation, or quality
improvement.
For the full Job Description which includes all underpinning policies, please see the Supporting Documents.
Job description
Job responsibilities
Key Responsibilities
General
Administrative Support
- Provide
administrative support to the Practice Manager and GP partners, contributing to
the effective day-to-day operations and supporting the delivery of the
practices longer-term objectives.
- Be
confident and effective in the use of all Microsoft Office applications and
other relevant software to collate, analyse, present, and share information
clearly and efficiently across the practice.
- Support
the Practice Manager and wider practice team in maintaining compliance with NHS
standards, data protection and information governance requirements through
effective administration and record-keeping.
- Support
the coordination of meetings, minute-taking, and follow-up on action points as
required.
- Support
the Practice Manager and Practice Support Administration Manager in the ongoing
monitoring of key performance indicators, including the Quality and Outcomes
Framework (QOF), Investment and Impact Fund (IIF), and other GP practice
service specifications, as required.
- Coordinate,
attend and support the practices GP education meetings, Learning Event
Analysis (LEA) meetings and the Gold Standards Framework (GSF) Multi-Disciplinary
Team meetings.
- Act
as the non-clinical Green and Sustainability Lead for the practice, supporting
internal meetings and workstreams focused on sustainable and environmentally
friendly practices. Represent the practice at Primary Care Network (PCN) level
meetings and contribute to PCN-wide green initiatives.
- Work
closely with the Personal Assistant to the Practice Manager and the wider
Practice Support Team to assist with the day-to-day administrative operations
of the practice.
Practice
Communications (including social media)
- Confidently
manage and create professional, engaging, and patient-focused content across
the practices social media platforms to support effective communication,
health promotion, and community engagement.
- Regularly
update and maintain the practice website to ensure information is accurate,
accessible, and reflects current services, patient resources, and health
campaigns.
- Support internal communication, ensuring
clear circulation of important information to relevant staff members.
- To
act as a focal point of communication between the GPs, Practice Manager and
other members of the primary health care team, including the Barnstaple
Alliance Primary Care Network (PCN) and other local organisations.
IT, Digital &
Systems Support
- Act as the practices IT Lead by supporting the
departmental IT super-users and act as a point of contact for IT issues and
escalate more complex issues appropriately. This includes hardware, telephony
systems and other digital tools used within the practice.
- Support user management, access rights, and training
for new and existing staff on practice software and digital tools.
- Be confident in the use of patient online services
and understand how they integrate with clinical systems to support and promote
digital access. Act as the practices NHS App Champion, resolving related
queries from both patients and staff and encouraging wider adoption of digital
tools.
- Play a pivotal role in supporting the safe,
effective, and innovative use of digital solutions within the practice,
including maximising the functionality of existing systems and assisting with
the adoption of new technologies such as AI to enhance service delivery and
patient care.
Project Work and Service Planning Support
- Support the Practice Manager and wider team in the
planning, documentation, coordination, and delivery of practice improvement
projects and service development initiatives.
- Assist with gathering and analysing data, patient
feedback, and other relevant information to inform service planning and
decision-making.
- Help coordinate stakeholder engagement, including
staff, patients, PCNs and neighbourhoods to support collaborative service
development.
- Participate in practice and PCN-level meetings or
working groups related to service design, digital transformation, or quality
improvement.
For the full Job Description which includes all underpinning policies, please see the Supporting Documents.
Person Specification
Skills
Essential
- Excellent verbal and written communication skills
- Strong IT skills, including proficiency in Microsoft Office applications (Word, Excel, Teams, Outlook), with the ability to troubleshoot IT issues
- Clear, polite telephone manner
- Organising meetings and taking minutes/action notes
- Ability to prioritise and manage workload
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Understanding of GDPR and confidentiality
Desirable
- Ability to produce reports and analyse data
- Project coordination or management
- Competent with using Social Media platforms
Experience
Essential
- Experience of working with the general public
- Experience working in an administrative role
- Experience in data entry, reporting, and record keeping
- Experience handling confidential information
Desirable
- Experience of using clinical systems (e.g. TPP SystmOne)
- Experience in a primary care, healthcare, or NHS setting
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- NVQ Level 3 in Business Administration or equivalent experience
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Commitment to equality, diversity, and inclusion
Personal Qualities
Essential
- Professional and courteous manner
- Flexible and adaptable approach
- Highly motivated and committed to delivering work to a consistently high standard
- Positive attitude and willingness to learn
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Resilient and calm under pressure
Person Specification
Skills
Essential
- Excellent verbal and written communication skills
- Strong IT skills, including proficiency in Microsoft Office applications (Word, Excel, Teams, Outlook), with the ability to troubleshoot IT issues
- Clear, polite telephone manner
- Organising meetings and taking minutes/action notes
- Ability to prioritise and manage workload
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Understanding of GDPR and confidentiality
Desirable
- Ability to produce reports and analyse data
- Project coordination or management
- Competent with using Social Media platforms
Experience
Essential
- Experience of working with the general public
- Experience working in an administrative role
- Experience in data entry, reporting, and record keeping
- Experience handling confidential information
Desirable
- Experience of using clinical systems (e.g. TPP SystmOne)
- Experience in a primary care, healthcare, or NHS setting
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- NVQ Level 3 in Business Administration or equivalent experience
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Commitment to equality, diversity, and inclusion
Personal Qualities
Essential
- Professional and courteous manner
- Flexible and adaptable approach
- Highly motivated and committed to delivering work to a consistently high standard
- Positive attitude and willingness to learn
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Resilient and calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
