Job responsibilities
Strategic Planning
Applicants must be: IT Literate, financially prudent, astute in human resources and above all have the leadership skills to manage the practice independently.
As well as this, you are expected to
Meet contractual and legal requirements within financial limitations of the Practice
Maintain excellent achievement in QOF, Enhanced Services and Local Schemes
Ensure claims are submitted promptly and correctly
Monitor and evaluate performance of the Practice team against objectives; identify and manage change
Overall accountability for recruitment and retention of staff, as well as their ongoing development, performance management and welfare
Manage procurement and premises. Assess and evaluate accommodation requirements and manage development and expansion opportunities, if appropriate
Manage the financial elements of the Practice and maximising financial performance
Ensure that the financial performance of the Practice is sufficient to delivery the funding that allows us to sustain and develop services
Oversee the risk management process in the Practice. This will include compliant with CQC and health and safety standards as well as all statutory and regulatory obligations.
Maintain and advance our OT systems and have knowledge of S1.
Liaise with our Primary Care Network, ICB, Community Services, suppliers and other external stakeholders
Attend PCN, ICB and other stakeholder meetings and feedback the salient points
Maintain compliance with IT security and Information Governance
Maintain the Practice website
This list is not exhaustive but above all you must have the thirst and knowledge and the attention to detail to manage the wide range of tasks that a busy Practice Manager can encounter
Finance Working with the partners to
- Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with
- Support the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services
- Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.
- Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning group level
- Develop and control practice of budgets and financial systems
- Prepare financial budgets and cash-flow forecasts
- Liaise with the accountant, bank and business insurance companies as appropriate or as directed by the partners
- Liaise with the ICB and payment agencies regarding queries with payments relating to the contract, and enhanced services.
- Manage the partners drawings in consultation with the accountant
Human Resources Overall responsibility for all aspects of HR, including;
- Recruitment and selection of staff working, including contracts of employment and job descriptions
- Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary
- Be aware of current employment legislation
- To develop and maintain good employee/employer relationships
- To ensure that members of the existing staff team are aware of any changes that occur in the practice
- To maintain good communication at all times
- To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
- Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
- To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care
- To ensure that suitable facilities are available to enable all staff to work within the practice
- Be responsible for the health and safety policy and its implementation
Information Technology
- Ensure the update of appropriate information governance systems
- Ensure all Practice IT and telephone systems are functioning effectively
- Ensure the IG and DSP toolkit requirements are met
- Keep abreast of new technology and ensure existing IT is used to its full potential
Patient Services
- Ensure that the practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee and manage effective appointment systems
- Routinely monitor and assess practice performance against patient access and demand targets
- Manage the complaints management system
- Manage the significant events system
- Maintain the Patient Participation Group (PPG)
Premises and Equipment
- Responsible for the management of the building
- Represent the practice to negotiate contracts and their renewals
- Liaise with NHSE in notional reviews
- Ensure property owned by the partners is safe, effective and fit for purpose
- Responsible for planning and premises expansion projects
CQC
- Oversee and maintain compliance with CQC (Care Quality Commissioner) regulations and ensure that the practice meets the essential standards
- Responsibility for preparation for CQC inspections and telephone reviews.
Communication
- Ensure compliance with the latest NHS recommendations
- Understand the practice communication systems
- Build/maintain good working relationships with the NHSE, ICB, hospitals, community agencies, other GP practices, Spen Valley PCN, pharmacists, voluntary and private organisations
- Represent the practice at meetings and seminars
- Present a professional image and always promote the practice
- Share skills and expertise with others
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Miscellaneous
- Other duties which may be decided upon by the partners from time to time.