Job summary
Are you
looking for a more fulfilling career? One that gives you a sense of achievement
knowing that each day you are helping people access the healthcare that they
need?
If this
sounds like you, we have the perfect opportunity for you!
We are
looking for individuals who to join our Care Navigation Team who:
- Are
enthusiastic and self-motivated
- Ability
to work to work in a fast-paced environment
- Excellent
communicators, both written and verbal
- Are
able to listen and empathise
- Are
keen to learn and develop
- Demonstrate
attention to detail
- Can
be flexible and adaptable
- Are
competent with IT
Candidates please note the interviews will be held on 03 April 2025
Main duties of the job
In the role of Care Navigator you will work as part of a cross city team, providing a professional and effective response to our patients who access our services. This will be online or over the telephone and you will be responsible for signposting patients correctly to ensure they receive the right care, at the right time, with the most appropriate healthcare professional for their individual care needs. You will also provide key support to the acute care team for patients requiring access to same day care.
This is a fast-paced role where a keen eye for detail, communication skills and the ability to work as a team is essential.
In return you will receive:
- Full induction and training plan
- Named direct Line Manager
- Long service rewards
- Generous holiday entitlement
- Wellbeing health plan
- Staff wellbeing group
- Ride to work scheme
- Uniform allowance
- Refreshments
- Support to develop your skills and career
About us
We are a leading primary care organisation that delivers high quality care from GP practices in York, Hull and Scarborough. Innovative and committed, we are at the forefront of developments within our field. We are well organised and deliver high quality care with a range of friendly and supportive staff.
Selection for Interview process
If you are applying through NHS Jobs, you will notice you are asked if you would like a guaranteed interview as part of the Two Tick disability scheme. Whilst this is an admirable government initiative, please be aware we are not signed up to this scheme. This is a question on the NHS jobs application form which is outside of our own control. Our own process ensures we consider candidates on the merit of their application only and we do not ask any questions regarding a disability as part of our selection process.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Access team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head of Access, dependent on current and evolving workload and staffing levels:
- You will deliver service excellence in a proactive and engaging manner following call pathway guidelines and protocols.
- Question patients effectively and document patient information with a high level of accuracy.
- Maintaining and monitoring the Practice appointments system.
- Proactively seek to develop and maintain knowledge and skill sets required within your role.
- Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Promote, advise and assist patients accessing services via our online portals.
- Work closely with the triage hub clinicians, offering administration support via in house systems.
- Utilise the enhanced/improving access services ensuring you are up to date with available signposting resources across cities.
- Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Taking messages and passing on information.
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
- Helping to maintain hygiene control measures.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Access team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head of Access, dependent on current and evolving workload and staffing levels:
- You will deliver service excellence in a proactive and engaging manner following call pathway guidelines and protocols.
- Question patients effectively and document patient information with a high level of accuracy.
- Maintaining and monitoring the Practice appointments system.
- Proactively seek to develop and maintain knowledge and skill sets required within your role.
- Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Promote, advise and assist patients accessing services via our online portals.
- Work closely with the triage hub clinicians, offering administration support via in house systems.
- Utilise the enhanced/improving access services ensuring you are up to date with available signposting resources across cities.
- Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Taking messages and passing on information.
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
- Helping to maintain hygiene control measures.
Person Specification
Other
Essential
- Able to work at the desired times.
- Flexibility of hours for cover.
- Good sickness record.
Desirable
- Non smoker.
- Car driver/clean licence.
Knowledge/ Qualifications/ Skills
Essential
- Excellent customer service skills.
- Good administrative and organisational skills.
- IT literate with good keyboard skills.
- Excellent telephony skills.
- Understand and observe strict confidentiality.
Desirable
- Customer service qualification.
- Skilled in office machinery use.
Physical Requirements
Essential
- Able to undertake the requirements of the post.
Desirable
- Reliable.
- Flexible.
- Excellent attendance record.
Competencies/ Qualities/ Attributes
Essential
- An interest in primary care.
- Good communication (written and verbal).
- Work well under pressure.
- Able to work as a team member.
- Able to work unsupervised.
- Able to use own initiative.
- Be self-motivated.
- Able to listen and empathise.
- Hard working and willing.
- Flexible and adaptable, able to work according to changing need.
- Enthusiastic.
- Commitment to personal development.
Person Specification
Other
Essential
- Able to work at the desired times.
- Flexibility of hours for cover.
- Good sickness record.
Desirable
- Non smoker.
- Car driver/clean licence.
Knowledge/ Qualifications/ Skills
Essential
- Excellent customer service skills.
- Good administrative and organisational skills.
- IT literate with good keyboard skills.
- Excellent telephony skills.
- Understand and observe strict confidentiality.
Desirable
- Customer service qualification.
- Skilled in office machinery use.
Physical Requirements
Essential
- Able to undertake the requirements of the post.
Desirable
- Reliable.
- Flexible.
- Excellent attendance record.
Competencies/ Qualities/ Attributes
Essential
- An interest in primary care.
- Good communication (written and verbal).
- Work well under pressure.
- Able to work as a team member.
- Able to work unsupervised.
- Able to use own initiative.
- Be self-motivated.
- Able to listen and empathise.
- Hard working and willing.
- Flexible and adaptable, able to work according to changing need.
- Enthusiastic.
- Commitment to personal development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
