Job summary
We are
looking for a motivated and committed leader to join our team at Haxby Group as
Deputy General Manager. You will assist
and support the General Manager in the day-to-day running of the organisation,
providing leadership and management to enable Haxby Group to meet its agreed
aims and objectives within a profitable, efficient, safe, and effective
working environment.
You will share our passion and dedication to "Putting our Patients and our People first" improving the health of the communities and patients we serve, as well as ensuring that Haxby Group is a great place for our employees to work.
Main duties of the job
You will
work closely with the General Manager, Partners, and wider management team to
assist with the operational management of the organisation. A key part of your
role will be to lead on communications and engagement for the organisation,
thus requiring you to develop key working relationships with the staff and other
internal and external stakeholders.
As a member
of the management team you will contribute to the organisations strategic and
service development agenda identifying priorities and recommend appropriate leadership
and management solutions that support the aims of the organisation.
About us
Haxby Group
is a high-quality, community-based healthcare organisation, with general
practice at its heart. We deliver exceptional care from 10 GP surgeries across
York, Scarborough, and Hull, serving more than 92,000 patients. Haxby Group has
been rated outstanding by the Care Quality Commission (CQC) in York and Hull.
It has been rated as Good in Scarborough.
We are
dedicated to improving the health of the communities we serve and have an innovative
approach to ensuring we provide outstanding care. We are actively involved in
research projects with the aim of improving patient care, and our digital-first
ethos has contributed to reducing waiting times for access to services.
Our large
and diverse team of Doctors, Nurses and Advanced Practitioners have decades of
expertise, providing a range of care in a safe, friendly environment, with
support from highly experienced Health Care Assistants, Clinical Pharmacists,
and other non-GP clinicians. Supporting the patients and our clinical team are
the large front of house and back-office teams ranging from Patient Services,
Care Navigators, Clinical Administration Support and more.
For more
information about Haxby Group, please visit our website www.haxbygroup.co.uk
Job description
Job responsibilities
Job responsibilities:
Organisational
- Work with the GM, Partners, and management team on planning for all aspects of the organisation as required.
- Attend Committee meetings, organising agendas and papers as required.
- Organise and coordinate other meetings and committees as required.
- Ensure that any training and briefings required by all staff to perform their duties are arranged in consultation with the HR team.
- Work closely with the GM, Finance, HR, Business Intelligence, IT and other General and Surgery Managers to ensure that all aspects of the business are communicated, managed, and dealt with properly and to the highest standards.
- Assist in the provision of service development and delivery and ensure it is in accordance with local and national guidelines and contracts.
Communications and Public Relations
- Deputise as the initial contact for PR and media issues and work with Directors and management as required.
- Develop, maintain and market new and existing services as required.
- Liaise with internal and external individuals and organisations as required.
- Leads on internal communication to our team members, working with the senior management team.
- Production of a monthly 'newsletter' to circulate to member practices and other healthcare providers with whom we frequently collaborate with.
- Maintain an awareness of government and ICB initiatives.
- Respect and maintain confidentiality at all times and gain consent where required.
- React swiftly to any adverse publicity and public concerns.
- Update and maintain the organisation website and/or social media platforms.
- Demonstrate a willingness to explore opportunities that would benefit the organisation.
- Maintain effective relationships and work in collaboration with a broad range of internal and external stakeholders.
- Present information and issues to a wide range of internal and external stakeholders.
- Use a variety of media, both verbal and written, including social media, print-based information, film, and online resources.
- Contribute to the reputation of Haxby Group and support its aim to be open, honest, and accountable.
- Always consider the diverse needs of service users and patients.
- Devise effective evaluation methods to measure the success of communication and marketing pieces of work.
The full job description is attached to this advert within the Briefing Pack.
Job description
Job responsibilities
Job responsibilities:
Organisational
- Work with the GM, Partners, and management team on planning for all aspects of the organisation as required.
- Attend Committee meetings, organising agendas and papers as required.
- Organise and coordinate other meetings and committees as required.
- Ensure that any training and briefings required by all staff to perform their duties are arranged in consultation with the HR team.
- Work closely with the GM, Finance, HR, Business Intelligence, IT and other General and Surgery Managers to ensure that all aspects of the business are communicated, managed, and dealt with properly and to the highest standards.
- Assist in the provision of service development and delivery and ensure it is in accordance with local and national guidelines and contracts.
Communications and Public Relations
- Deputise as the initial contact for PR and media issues and work with Directors and management as required.
- Develop, maintain and market new and existing services as required.
- Liaise with internal and external individuals and organisations as required.
- Leads on internal communication to our team members, working with the senior management team.
- Production of a monthly 'newsletter' to circulate to member practices and other healthcare providers with whom we frequently collaborate with.
- Maintain an awareness of government and ICB initiatives.
- Respect and maintain confidentiality at all times and gain consent where required.
- React swiftly to any adverse publicity and public concerns.
- Update and maintain the organisation website and/or social media platforms.
- Demonstrate a willingness to explore opportunities that would benefit the organisation.
- Maintain effective relationships and work in collaboration with a broad range of internal and external stakeholders.
- Present information and issues to a wide range of internal and external stakeholders.
- Use a variety of media, both verbal and written, including social media, print-based information, film, and online resources.
- Contribute to the reputation of Haxby Group and support its aim to be open, honest, and accountable.
- Always consider the diverse needs of service users and patients.
- Devise effective evaluation methods to measure the success of communication and marketing pieces of work.
The full job description is attached to this advert within the Briefing Pack.
Person Specification
Knowledge/Skills
Essential
- Change management.
- Project management.
- Ability to work to high standards of accuracy.
- Excellent attention to detail.
- Excellent communication skills.
- Ability to network and build relationships.
- Negotiation skills and conflict resolution.
- Ability to use informed persuasion to influence others.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Computer literate.
- Excellent customer service skills.
- Excellent telephony skills.
- Understand, manage and observe strict confidentiality.
Experience
Essential
- Experience of managing a multidisciplinary team.
- Experience of managing a website and social media platforms.
- Experience of dealing with internal and external communication/relations.
- Experience working with internal and external stakeholders.
- Involvement in developing a communications strategy.
- Familiar with employment law, contracts and related legislation.
- Good understanding of Health and Safety and related legislation.
Desirable
- Experience of leadership within General Practice/NHS environment.
- Experience of managing NHS contracts.
- Facilities management.
- Experience of managing and monitoring of budgets, in addition to the ability to develop and secure funding to support service development.
- arrangements associated with it.
- Contingency planning to ensure business continuity.
- Evidence of leading innovation & change through system and process improvements.
Physical Requirements
Essential
- Able to undertake the requirements of the post.
- Ability to travel to work and work from multiple locations.
Desirable
- Reliable.
- Flexible.
- Excellent attendance record.
Education/ Qualifications
Essential
- Evidence of commitment to professional development.
Desirable
- Relevant business or management qualification.
- Marketing or communications qualification.
Qualities/Attributes
Essential
- Ability to motivate teams and enhance morale.
- Able to work autonomously.
- Work well under pressure.
- Able to use own initiative.
- Self-motivated.
- Able to listen and empathise.
- Hard working and willing.
- Flexible and adaptable, able to work according to changing need.
- Enthusiastic.
- Organised.
Other
Essential
- Able to work at the desired times. Flexibility of hours for cover outside of core office hours.
- Car driver/clean licence.
Person Specification
Knowledge/Skills
Essential
- Change management.
- Project management.
- Ability to work to high standards of accuracy.
- Excellent attention to detail.
- Excellent communication skills.
- Ability to network and build relationships.
- Negotiation skills and conflict resolution.
- Ability to use informed persuasion to influence others.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Computer literate.
- Excellent customer service skills.
- Excellent telephony skills.
- Understand, manage and observe strict confidentiality.
Experience
Essential
- Experience of managing a multidisciplinary team.
- Experience of managing a website and social media platforms.
- Experience of dealing with internal and external communication/relations.
- Experience working with internal and external stakeholders.
- Involvement in developing a communications strategy.
- Familiar with employment law, contracts and related legislation.
- Good understanding of Health and Safety and related legislation.
Desirable
- Experience of leadership within General Practice/NHS environment.
- Experience of managing NHS contracts.
- Facilities management.
- Experience of managing and monitoring of budgets, in addition to the ability to develop and secure funding to support service development.
- arrangements associated with it.
- Contingency planning to ensure business continuity.
- Evidence of leading innovation & change through system and process improvements.
Physical Requirements
Essential
- Able to undertake the requirements of the post.
- Ability to travel to work and work from multiple locations.
Desirable
- Reliable.
- Flexible.
- Excellent attendance record.
Education/ Qualifications
Essential
- Evidence of commitment to professional development.
Desirable
- Relevant business or management qualification.
- Marketing or communications qualification.
Qualities/Attributes
Essential
- Ability to motivate teams and enhance morale.
- Able to work autonomously.
- Work well under pressure.
- Able to use own initiative.
- Self-motivated.
- Able to listen and empathise.
- Hard working and willing.
- Flexible and adaptable, able to work according to changing need.
- Enthusiastic.
- Organised.
Other
Essential
- Able to work at the desired times. Flexibility of hours for cover outside of core office hours.
- Car driver/clean licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
