Job summary
We are looking for highly
motivated, flexible, reliable and friendly individual who is passionate about
patient care. You will have the ability to communicate effectively with
clinicians, patients and support staff. You will be a highly valued member of
the team, receiving competitive benefits plus ongoing personal development and
training opportunities in our high achieving environment.
Main duties of the job
The
post-holder will work under the indirect supervision of the Medicines
Optimisation Manager and undertakes tasks and duties delegated by them or
suitably qualified regulated healthcare professional, following policy and
procedures. You will be responsible for supporting the Medicines Optimisation
Manager in implementing effective prescription management, prescribing systems
and medicines optimisation and management within the practice, identifying
areas for improvement, and initiating and managing change. The post-holder will
support and assist the clinicians in the provision of patient care at all Haxby
Group sites or establishments
You
will provide a professional, safe and efficient prescription service. You will
support patients to get the best from their medicines through an accurate and
efficient repeat prescribing and optimisation process.
You
will undertake a variety of administrative duties to assist in the smooth
running of the practice, including the provision of secretarial and clerical
support to clinical staff and other members of the Practice team.
You must work at all times within your own
competence and use your own judgement, knowledge
and common sense in your day-to-day activities.
About us
We are a leading primary care
organisation that delivers high quality care from GP practices in York, Hull
and Scarborough. Innovative and committed, we are at the forefront of
developments within our field. We are well organised and deliver high quality
care with a range of friendly and supportive staff.
Selection for Interview process
If you are applying through NHS Jobs, you will notice you are asked if you would like a guaranteed interview as part of the Two Tick disability scheme. Whilst this is an admirable government initiative, please be aware we are not signed up to this scheme. This is a question on the NHS jobs application form which is outside of our own control. Our own process ensures we consider candidates on the merit of their application only and we do not ask any questions regarding a disability as part of our selection process.
Job description
Job responsibilities
Your
duties and responsibilities may include any or all of the items in this job
description and varied from time to time under the direction of the Director of Prescribing and Medicines Optimisation.
Medicines
Optimisation
- Assist in the delivery of a robust, responsive and
safe system for prescribing repeat medications as per business protocols.
- Provide an efficient prescriptions administration
service as part of the Medicines Optimisation Team.
- Resolve prescription queries.
- Responsible for following the relevant protocol to;
safely, appropriately and efficiently:
- Review prescription queries to identify why a
medication was not prescribed.
- Verify prescriptions as per protocol and within your
own scope and boundaries.
- Process prescriptions in accurate and in a timely
manner.
- Escalate prescription queries issued to you by the
wider team as appropriate.
- Responsible for demonstrating an awareness of
the scope/boundaries of your own responsibilities, decision making, skills and
knowledge.
- Follow relevant and local protocols related to
the job role.
- Manage prescription requests from appliance contractors
in an efficient and timely manner.
- Use and maintain information systems and
databases relevant to your role.
- Triage telephone enquiries from patients,
carers and the wider multidisciplinary team in a prompt and professional
manner, supporting good customer and patient care.
- Liaise and build good working relationships
with external pharmacies to help enable our prescription service.
- Support local care homes in the ordering of
repeat prescriptions for their residents, ensuring medicines optimisation is
provided for vulnerable patients.
- Actively seek and promote repeat dispensing.
- Maintain accurate and up to date patient
records in accordance with data protection principles to ensure patient
confidentiality.
- Ensure messages/voicemails are dealt with in an
appropriate and timely manner.
- Monitor and action tasks via the clinical
system, SystmOne.
- Produce reports as and when required.
- Filing and retrieving paperwork.
- Assist with the training of other staff members
where required
- Contribute to achievement of the highest
possible quality standards such as the QOF and other KPI targets.
- Positively facilitate change.
- Occasional contact with patients/customers
either face to face or over the telephone.
- Undertake additional tasks as required within
your general role as Medicines Optimisation Assistant.
Other
responsibilities:
- Assist with the training of other members
of the team within your scope.
- Participate in meetings as required.
- Oversee Information and Management Technology within your scope.
- Apply policies, standards and guidance.
- Accountable for own actions and that of others whilst using own
initiative and discretion.
- Prioritise own workload and assist others where applicable.
If you are interested and would like further information regarding this role, we are happy to offer candidates an opportunity for an informal discussion prior to applying. Please contact our Medicines Optimisation Manager, Gema Dunmore, on 01904 928053.
Job description
Job responsibilities
Your
duties and responsibilities may include any or all of the items in this job
description and varied from time to time under the direction of the Director of Prescribing and Medicines Optimisation.
Medicines
Optimisation
- Assist in the delivery of a robust, responsive and
safe system for prescribing repeat medications as per business protocols.
- Provide an efficient prescriptions administration
service as part of the Medicines Optimisation Team.
- Resolve prescription queries.
- Responsible for following the relevant protocol to;
safely, appropriately and efficiently:
- Review prescription queries to identify why a
medication was not prescribed.
- Verify prescriptions as per protocol and within your
own scope and boundaries.
- Process prescriptions in accurate and in a timely
manner.
- Escalate prescription queries issued to you by the
wider team as appropriate.
- Responsible for demonstrating an awareness of
the scope/boundaries of your own responsibilities, decision making, skills and
knowledge.
- Follow relevant and local protocols related to
the job role.
- Manage prescription requests from appliance contractors
in an efficient and timely manner.
- Use and maintain information systems and
databases relevant to your role.
- Triage telephone enquiries from patients,
carers and the wider multidisciplinary team in a prompt and professional
manner, supporting good customer and patient care.
- Liaise and build good working relationships
with external pharmacies to help enable our prescription service.
- Support local care homes in the ordering of
repeat prescriptions for their residents, ensuring medicines optimisation is
provided for vulnerable patients.
- Actively seek and promote repeat dispensing.
- Maintain accurate and up to date patient
records in accordance with data protection principles to ensure patient
confidentiality.
- Ensure messages/voicemails are dealt with in an
appropriate and timely manner.
- Monitor and action tasks via the clinical
system, SystmOne.
- Produce reports as and when required.
- Filing and retrieving paperwork.
- Assist with the training of other staff members
where required
- Contribute to achievement of the highest
possible quality standards such as the QOF and other KPI targets.
- Positively facilitate change.
- Occasional contact with patients/customers
either face to face or over the telephone.
- Undertake additional tasks as required within
your general role as Medicines Optimisation Assistant.
Other
responsibilities:
- Assist with the training of other members
of the team within your scope.
- Participate in meetings as required.
- Oversee Information and Management Technology within your scope.
- Apply policies, standards and guidance.
- Accountable for own actions and that of others whilst using own
initiative and discretion.
- Prioritise own workload and assist others where applicable.
If you are interested and would like further information regarding this role, we are happy to offer candidates an opportunity for an informal discussion prior to applying. Please contact our Medicines Optimisation Manager, Gema Dunmore, on 01904 928053.
Person Specification
Physical Requirements
Essential
- Able to undertake the requirements of the post
Desirable
- Reliable
- Flexible
- Excellent attendance record
Competencies/ Qualities/ Attributes
Essential
- An interest in primary care
- Good communication (written and verbal)
- Work well under pressure
- Able to work as a team member
- Able to work unsupervised
- Able to use own initiative
- Be self-motivated
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Enthusiastic
- Commitment to personal development
Knowledge/ Qualifications/ Skills
Essential
- Excellent customer service skills
- Good administrative and organisational skills
- Attention to detail
- Problem solving skills
- IT literate with good keyboard skills
- Excellent telephone skills
- Understand and observe strict confidentiality
Desirable
- Pharmacy Services Level 2 Qualification or equivalent primary care experience
- Pharmacy experience
- Experience of SystmOne
- Experience in Primary Care or healthcare environment
- History of working or a desire to work in a centralised environment where direct contact with the customer or patient may be limited
Other
Essential
- Able to work at the desired times
- Flexibility of hours for cover
- Good sickness record
Desirable
Person Specification
Physical Requirements
Essential
- Able to undertake the requirements of the post
Desirable
- Reliable
- Flexible
- Excellent attendance record
Competencies/ Qualities/ Attributes
Essential
- An interest in primary care
- Good communication (written and verbal)
- Work well under pressure
- Able to work as a team member
- Able to work unsupervised
- Able to use own initiative
- Be self-motivated
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Enthusiastic
- Commitment to personal development
Knowledge/ Qualifications/ Skills
Essential
- Excellent customer service skills
- Good administrative and organisational skills
- Attention to detail
- Problem solving skills
- IT literate with good keyboard skills
- Excellent telephone skills
- Understand and observe strict confidentiality
Desirable
- Pharmacy Services Level 2 Qualification or equivalent primary care experience
- Pharmacy experience
- Experience of SystmOne
- Experience in Primary Care or healthcare environment
- History of working or a desire to work in a centralised environment where direct contact with the customer or patient may be limited
Other
Essential
- Able to work at the desired times
- Flexibility of hours for cover
- Good sickness record
Desirable
