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Peterloo Medical Centre

Receptionist / Care Navigator

The closing date is 25 January 2026

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Job summary

We are looking to recruit a Receptionist / Care Navigator for 30+ hours per week on a fixed term two year contract.

As a Receptionist working for us, you will be expected to deliver high standards of care, communicate effectively, and engage with patients in meaningful ways - as well as collaborate with the wider administrative team and clinical staff.

This is a setting where your professional values will align with the organisation's and you'll have the space and resources to contribute your best.

If you a Receptionist who:

  • enjoys working as part of a supportive team
  • Wants to be in a General Practice environment where you make a real difference
  • Seeks a workplace where your professionalism, opinion, and ambition are genuinely respected,

then Peterloo Medical Centre is the place to apply. The successful applicant will be joining an organisation with solid values, a clear mission, and accessible and inclusive environment, rated GOOD by CQC and above all, a team committed to making high quality care happen for our patients every day.

Main duties of the job

The post holder will work collaboratively with the multi-disciplinary team to meet the needs of the practice and patients, and will play an integral part in helping to deliver the KPIs for the practice.

No two days are the same in our practice, and our Reception team are the first point of contact for every patient and visitor to the surgery.

Your work matters - you will see the difference you make in the lives of people in the local community, not just box ticking.

We are hugely invested in "grow your own" meaning working for us will give you a chance to expand your skills and knowledge, enhancing job satisfaction and career progression.

If you thrive in an environment where you're not just a number, but a valued member of a team with shared values and real purpose, then you will feel at home here.

The hours for this role are very specific in order to cover the surgery for the hours we are open:

30 hours minimum (core hours to be covered)

Monday to Friday*1:00pm - 6:30pm

You must be able to work these hours, we will have a small degree of flexibility if you wish to increase contracted hours, however the core hours above cannot be changed.

*On the second Thursday of each month, your working hours will change to 11:00am - 4:30pm with a 30 minute unpaid lunch break. This is to accommodate for monthly staff training and education.

About us

At Peterloo Medical Centre, our aim is to provide the highest possible standard of communication and interaction with our patients, staff and local community.

Working at Peterloo means you'll be part of a cohesive, forward thinking clinical and administrative team, where every role matters. Some of the defining features of our team culture include:

  • Collaborative environment- We believe in working together to improve patient outcomes and staff satisfaction
  • Respect for individuals- every patient, staff member and visitor is treated with dignity and respect
  • Community Focused- You'll be engaging with patients, carers and families within our local community, making your role meaningful and impactful
  • Supporting yet high performing- we aim high in terms of standard and service, but recognise that good work is done by well-supported employees
  • Training Practice- We are an accredited Unified Learning Environment, taking on trainee GPs (GPST2 / GPST3), Student Nurses, Student Nurse Associates, Paramedics, GP Assistants and more to provide placements for learning.

Our mission is to improve the health and well-being of those we care for through the provision of high quality, safe, responsive general practice services. We promote an honest, open culture with accountability for actions, and we believe in evolving and improving our services.

Details

Date posted

10 January 2026

Pay scheme

Other

Salary

£12.21 an hour Follows NMW

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Part-time

Reference number

A3171-26-0000

Job locations

133-137 Manchester Old Road

Middleton

Manchester

M24 4DZ


Job description

Job responsibilities

You will be responsible for undertaking a wide range of Reception and Care Navigation duties, while working collaboratively with the practice team to provide support.

Main Duties include but are not limited to:

  • Acting as the first point of contact for patients and visitors - managing face-to-face queries in a polite, professional and efficient manner
  • Acting as the first point of contact for telephone enquiries - managing queries in a polite, professional and efficient manner
  • Managing patient requests for appointments via telephone and in person
  • Processing non-urgent medical requests using our online enquiry system (PATCHs)
  • Processing and directing requests for home visits and test results
  • Signposting patients to the best pathway of care using our in house care navigation protocol
  • Processing clinical correspondence via email and letter using our electronic patient records systems - EMIS Web and DocmanX
  • Maintaining accurate data entry into all practice systems
  • Maintaining a clean and welcoming reception and waiting areas
  • Ensuring confidentiality and compliance with practice policies at all times
  • Be proactive in fostering a positive working environment

Job description

Job responsibilities

You will be responsible for undertaking a wide range of Reception and Care Navigation duties, while working collaboratively with the practice team to provide support.

Main Duties include but are not limited to:

  • Acting as the first point of contact for patients and visitors - managing face-to-face queries in a polite, professional and efficient manner
  • Acting as the first point of contact for telephone enquiries - managing queries in a polite, professional and efficient manner
  • Managing patient requests for appointments via telephone and in person
  • Processing non-urgent medical requests using our online enquiry system (PATCHs)
  • Processing and directing requests for home visits and test results
  • Signposting patients to the best pathway of care using our in house care navigation protocol
  • Processing clinical correspondence via email and letter using our electronic patient records systems - EMIS Web and DocmanX
  • Maintaining accurate data entry into all practice systems
  • Maintaining a clean and welcoming reception and waiting areas
  • Ensuring confidentiality and compliance with practice policies at all times
  • Be proactive in fostering a positive working environment

Person Specification

Qualifications

Desirable

  • Qualified in AMSPAR
  • Level 2+ in Customer Service or Business Administration

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of working in a GP practice
  • Experience of working within primary care

Knowledge and Skills

Essential

  • Excellent written and oral communication skills
  • Strong IT skills
  • Competent in the use of Microsoft Office and Outlook
  • Good interpersonal skills
  • Ability to problem solve
  • Ability to follow policy and procedure
  • Motivated
  • Ability to work under pressure and remain calm
  • Ability to be sensitive and empathetic in distressing or heightened emotional situations
  • Good time management

Desirable

  • Previous experience of using EMIS Web and Docman electronic patient systems
  • Previous experience of using PATCHs and MJOG messaging systems
  • Previous experience of working in any healthcare setting
Person Specification

Qualifications

Desirable

  • Qualified in AMSPAR
  • Level 2+ in Customer Service or Business Administration

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of working in a GP practice
  • Experience of working within primary care

Knowledge and Skills

Essential

  • Excellent written and oral communication skills
  • Strong IT skills
  • Competent in the use of Microsoft Office and Outlook
  • Good interpersonal skills
  • Ability to problem solve
  • Ability to follow policy and procedure
  • Motivated
  • Ability to work under pressure and remain calm
  • Ability to be sensitive and empathetic in distressing or heightened emotional situations
  • Good time management

Desirable

  • Previous experience of using EMIS Web and Docman electronic patient systems
  • Previous experience of using PATCHs and MJOG messaging systems
  • Previous experience of working in any healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Peterloo Medical Centre

Address

133-137 Manchester Old Road

Middleton

Manchester

M24 4DZ


Employer's website

https://www.peterloomc.co.uk/ (Opens in a new tab)

Employer details

Employer name

Peterloo Medical Centre

Address

133-137 Manchester Old Road

Middleton

Manchester

M24 4DZ


Employer's website

https://www.peterloomc.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Manager

Andrena Newton

gmicb-hmr.peterloomanagers@nhs.net

01616435005

Details

Date posted

10 January 2026

Pay scheme

Other

Salary

£12.21 an hour Follows NMW

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Part-time

Reference number

A3171-26-0000

Job locations

133-137 Manchester Old Road

Middleton

Manchester

M24 4DZ


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