Medical Receptionist x 2

Job description

Job responsibilities

Receptionist Duties

As a medical receptionist you are in a position of trust. You will be the first contact for patients or visitors attending or telephoning the Surgery and along with your colleagues will be expected to maintain an efficient, helpful, and confidential reception service.

Each member of the reception team will have responsibilities assigned to them, sometimes daily, i.e., front desk or telephones, but also on a more permanent basis. Most of the work however must be conducted on a team basis and you and other members of the team will be expected to assist one another when help is needed and take a full part in the general work.

Attend monthly staff meetings

Ensuring all TV screens in waiting rooms are turned on/off at the start and end of each day.

Any other reasonable duties that may be assigned to you by the Management team from time to time.

Front Desk

Welcome and record patients arriving to see the Doctors, Nurses, HCA and visitors

Making appointments

Signposting patients to the appropriate services using the template via F12

Give out letters / blood forms etc.

Help patients wanting to notify change of address or personal details

Answer patient queries.

Putting away specimen forms awaiting collection from patients.

Tidy waiting area after each morning, afternoon, and evening session

Assist patients wanting to register as patients, make prescription requests and queries or asking for test results.

It is not appropriate for this duty to deal with lengthy questions or queries on the front desk. The appropriate duty or a receptionist from the office should be called upon in such cases to assist.

Responding to the needs of doctors, nurses and HCA during surgery

Collecting payments from patients for non-NHS services

Dealing with general enquiries.

Taking deliveries and notifying the appropriate person

Dealing with specimens handed in by patients

Ensuring visitors are recorded in the visitor book, and that they have read the visitors fire policy.

Ensuring the Front Desk is kept fully stocked

Franking outgoing post

Cancelling clinics as and when required

Telephone Duties

Deal with all telephone calls and transfer calls if appropriate

Making appointments

Signposting patients to the appropriate services using the template via F12

Giving out results

Taking and recording home visit requests

Dealing with general enquiries

Respond to doctors enquiries and requests for chaperoning

Contacting other providers

Booking ambulance transport as and when required

Adhoc Work

Scanning

CRP Testing

Dealing with tasks sent by doctors and nurses daily via EMIS and Docman.

Stock consulting rooms monthly and ad hoc as the doctors request items.

General Reception duties assigned via the T-Card board

Assist with all recall systems e.g., Flu Season, Chronic Disease as needed.

Ensuring all emails and domiciliary phlebotomy referrals are written up in the logbooks.

General Responsibilities

While seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post holder is expected to adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies.

Highlight potential development areas

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.

All members of staff have a responsibility to report all clinical and non-clinical accidents, incidents or near misses promptly and when requested to co-operate with any investigations undertaken.

All members of staff have a responsibility to demonstrate due regard for safeguarding and promoting the welfare of children.

The practice has adopted an equal opportunities policy and all employees must be aware of their obligations to abide by the spirit and nature of the policy to avoid direct and indirect discrimination.

To attend any necessary training relevant to the post

Attend mandatory training sessions i.e., fire safety, health and safety

Pursue own professional development in accordance with an agreed personal development plan.

Person Specification

Qualifications

Essential

• Good Standard of General Education

Desirable

• AMSPAR Receptionist
• Level 2 or 3 Customer Service
• Level 2 or 3 Business Administration

Experience

Essential

• Practical Experience of working with others
• Experience of working with the general public
• Experience within a Reception role

Desirable

• Experience of working in General Practice
• Experience of working in the NHS

Skills

Essential

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Time management and the ability to work to deadlines
• Problem solving skills
• Interpersonal Skills
• Basic IT Skills

Desirable

• Advanced IT Skills

Behaviours

Essential

• Smart, Polite and Confident
• Planning and Organisation
• Performing under pressure
• Adaptability
• Team Working
• Self-Motivated
• Confidentiality

Desirable

• Using own initiative
• Flexibility

Knowledge

Essential

• Email Communication

Desirable

• A basic understanding of a General Practice Environment
• Knowledge of EMIS Web and Docman Clinical Systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Peterloo Medical Centre

Address

133-137 Manchester Old Road

Middleton

Manchester

M24 4DZ

Employer's website

https://www.peterloomc.co.uk/ (Opens in a new tab)