Dispensary Manager

Job description

Job responsibilities

a. To be responsible for planning and allocating work for all dispensary staff

b. To oversee all dispensing matters within the practice, checking colleagues dispensing as required

c. To dispense prescriptions for patients

d. To collect prescription charges from patients, cash up and balance monies received

e. To cross reference number and value of prescription charges against statements, ensuring accuracy

f. To effectively coordinate the requests for repeat prescriptions via telephone, email, online and over the counter

g. To ensure requests for repeat prescriptions are processed within a 48-hour timeframe

h. To manage the return of medicines from patients

i. To deal with uncollected medication in accordance with current policy

j. To effectively manage stock levels within the dispensary, ensuring adequate levels are held, minimising wastage and expenditure

k. To promote a safe and effective working environment, conforming to legislation, ensuring drugs are stored appropriately, within temperature parameters and securely

l. To effectively manage the cold chain process, ensuring all staff are aware of the requirement to accurately record temperatures and store items appropriately

m. To conduct stock-takes in accordance with guidance

n. To assist with QOF targets

o. To complete all necessary components of the Dispensing Services Quality Scheme (DSQS)

p. To be responsible for the effective line management, appraisal and development of dispensary staff

q. To work with a supervisor to take responsibility for developing their own competence, leadership and reflective practice skills within the workplace

r. Report to the Practice Manager any significant events relating to Dispensary Ensuring compliance with CQC regulations and standards

s. Reviewing and updating Dispensary SOPS

t. Overseeing the Dispensary teams annual leave, liaising with the Practice Manager where appropriate

u. The overseeing of the endorsing and counting of all prescriptions

v. The monitoring of drugs costs to ensure that we are purchasing at best price

w. Processing Dossett boxes

x. Maintaining a clean and safe working environment at all times

y. Maintain accurate records at all times, read coding entries appropriately

z. Assisting in the training and development of dispensary staff

aa. Assisting in the writing of appraisals for dispensary staff

bb. Liaising with wholesalers to ensure appropriate discounts and deals are obtained

Person Specification

Qualifications

Essential

• GCSE (or equivalent) English and Mathematics at Grade C or above
• Qualified Dispenser (Pharmacy Technician, NVQ Level 3 or 2)

Desirable

• Higher level qualifications (e.g. degree)
• Management qualification
• Evidence of relevant continuing professional development

Experience

Essential

• Significant experience of working in a dispensary
• Experience of managing a dispensary or pharmacy
• Experience of managing staff
• Experience of designing and implementing policies and procedures
• Experience of audits and quality improvement activity
• Experience of identifying and implementing best practice
• Experience of managing the financial aspects of a dispensary
• Experience of resolving complaints
• Confident IT user including Microsoft Office and Clinical Systems (e.g. EMIS or SystmOne)
• Excellent communication skills (written and verbal)
• Detailed knowledge of all aspects of day-to-day dispensary operations including stock management, ordering, rota planning, customer services, health and safety and infection control, month end procedures etc.
• Problem solving and analytical skills
• Understanding of team dynamics and ability to promote a harmonious working environment
• Excellent customer service skills

Desirable

• Experience of working in a general practice setting

Personal Skills and Attributes

Essential

• Able to work under pressure and manage personal stress
• Self-motivated
• Ability to work flexibly or additional hours when required to ensure delivery of an excellent dispensary service
• Sensitive and empathetic to others, including distressed patients
• Full UK driving licence and use of a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chillington Health Centre

Address

Orchard Way

Chillington

Kingsbridge

Devon

TQ7 2LB

Employer's website

https://www.chillingtonsurgery.co.uk/ (Opens in a new tab)