Job responsibilities
Job Responsibilities:
To receive and direct patients and visitors to the practice promptly, courteously, ensuring accurate information is support.
Process incoming and outgoing telephone calls ensuring callers are answered courteously, promptly and clearly and that messages are always passed on to the appropriate person.
To be responsible for accurately booking patients into appointment slots.
To chase results for doctors as requested.
Ensure the post is opened and distributed.
To take on other tasks as requested by Line Manager.
To mark new patient medical records as arrived once received from the health authority.
Generate prescription requests within agreed timescales
Template patient letters
To process prescription from telephone answer services as well as electronic and paper results
To monitor patients in the waiting room, Length of wait, Health and wellbeing while waiting, Access to assistance
To monitor security in the waiting room visually while at front desk
To tidy and maintain books, newspapers, litter, leaflets etc on a daily basis in the waiting room
To assist patients with the use of the Body Mass Index machine.
To maintain all waiting room Self Check-In machines, ensuring these are on and reporting any faults to the appropriate person.
To ensure all scanning is completed within the relevant software
To answer calls from the general public whilst answering undertaking general administration duties.
To log and scan incoming and outgoing faxes on a day specified by your line manager.
To clear all doctors rooms in the building of work and shredding on a day specified by your line manager.
Confidentiality
In the performance of the duties outlined in this Job description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
You will be expected to treat all patient and practice information (whether electronic or paper) relating to your duties or otherwise, in a trustworthy and responsible manner.
To be aware of the Practice Policies on confidentiality, disclosure of information and recording systems both manual and computerised.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
