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Dulais Valley Primary Care Centre

Receptionist/Triage Call Handler

The closing date is 29 August 2025

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Job summary

We are seeking a friendly, professional and efficient Receptionist to join our busy GP surgery. As the first point of contact for patients, you will play a crucial role in delivering excellent patient care by providing administrative support, managing appointments, and handling enquiries. You will work as part of a dedicated team to ensure the smooth running of the practice while maintaining a welcoming and professional environment.

Main duties of the job

Greet and assist patients in person and over the phone in a courteous and professional manner.

Mange appointment bookings, cancellations and rescheduling using the practice system.

Handle patient enquiries, providing accurate information and directing them to the appropriate healthcare professional.

Process repeat prescriptions and liaise with pharmacies as required.

Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.

Assist with administrative tasks such as scanning, filing and updating patient records.

Support clinicians and other staff members.

Ensure that the reception is tidy, organised and welcoming.

Follow health and safety guidelines and adhere to infection control procedures.

About us

Are you looking for a rewarding role in a supportive and innovative practice? At Dulais Valley Primary Care Centre, we take pride in our close knit team and our commitment to delivering high quality patient care. As part of the Upper Valley Cluster within Swansea Bay University Health Board, we serve a patient population of around 6000 patients.

Our team includes 2 GP Partners, 2 salaried GPs, 2 Practice Nurses, we also have 2 Health Care Support Workers and a Pharmacist. We are a training practice and often support Registrars and medical students. We have a dedicated administrative team, led by the Practice Manager.

Details

Date posted

18 August 2025

Pay scheme

Other

Salary

£12.21 an hour Minimum Wage

Contract

Permanent

Working pattern

Full-time

Reference number

A3166-25-0001

Job locations

Dulais Road

Seven Sisters

Neath

SA10 9EY


Job description

Job responsibilities

Greet and assist patients in person and over the phone in a courteous and professional manner.

Mange appointment bookings, cancellations and rescheduling using the practice system.

Handle patient enquiries, providing accurate information and directing them to the appropriate healthcare professional.

Process repeat prescriptions and liaise with pharmacies as required.

Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.

Assist with administrative tasks such as scanning, filing and updating patient records.

Support clinicians and other staff members.

Ensure that the reception is tidy, organised and welcoming.

Follow health and safety guidelines and adhere to infection control procedures.

Job description

Job responsibilities

Greet and assist patients in person and over the phone in a courteous and professional manner.

Mange appointment bookings, cancellations and rescheduling using the practice system.

Handle patient enquiries, providing accurate information and directing them to the appropriate healthcare professional.

Process repeat prescriptions and liaise with pharmacies as required.

Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.

Assist with administrative tasks such as scanning, filing and updating patient records.

Support clinicians and other staff members.

Ensure that the reception is tidy, organised and welcoming.

Follow health and safety guidelines and adhere to infection control procedures.

Person Specification

Qualifications

Essential

  • Strong communication and interpersonal skills
  • Ability to work efficiently in a busy environment
  • Excellent organisational skills
  • Competent IT skills, including the ability to learn new software systems
  • Ability to handle confidential. information with discretion

Desirable

  • Previous experience in a customer service or administrative role
  • Experience in a healthcare or GP surgery setting
  • Knowledge of NHS systems, such as Vision and EMIS
  • Understanding of medical terminology
Person Specification

Qualifications

Essential

  • Strong communication and interpersonal skills
  • Ability to work efficiently in a busy environment
  • Excellent organisational skills
  • Competent IT skills, including the ability to learn new software systems
  • Ability to handle confidential. information with discretion

Desirable

  • Previous experience in a customer service or administrative role
  • Experience in a healthcare or GP surgery setting
  • Knowledge of NHS systems, such as Vision and EMIS
  • Understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dulais Valley Primary Care Centre

Address

Dulais Road

Seven Sisters

Neath

SA10 9EY


Employer's website

https://www.dulaisvalleyprimarycare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Dulais Valley Primary Care Centre

Address

Dulais Road

Seven Sisters

Neath

SA10 9EY


Employer's website

https://www.dulaisvalleyprimarycare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Sian Hopkins

sian.hopkins9@wales.nhs.uk

01639701660

Details

Date posted

18 August 2025

Pay scheme

Other

Salary

£12.21 an hour Minimum Wage

Contract

Permanent

Working pattern

Full-time

Reference number

A3166-25-0001

Job locations

Dulais Road

Seven Sisters

Neath

SA10 9EY


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