General Practice Reception Administrator

BREDBURY MEDICAL CENTRE

This job is now closed

Job summary

Our Patient Care Advisors have a very varied and interesting role, working as part of a friendly and diverse team of clinicians and administrative staff helping to navigate the care and health outcomes for our patients, both by dealing with enquiries face to face, over the telephone, by email, or letter and by supporting the whole practice team. Our Patient Care Advisors help our patients to feel welcome, understood, and valued, and help our doctors, nurses, and other healthcare staff to provide an outstanding service.

Main duties of the job

The Patient Care Advisors will have a positive and calm manner, be compassionate, understanding, have good organisational skills and time management. As the role consists of a mixture of customer service, both patient-facing and over the telephone and by email or letter, and administrative tasks such as processing prescriptions and hospital referrals. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred. All administrators in the practice are trained to deal with all aspects of the non-clinical service to ensure a varied and fulfilling day every day

About us

This is a small GP practice with a patient list size of just in excess of 4700. There are 2 GP partners and 2 salaried GPs, a Practice Nurses, and Healthcare Assistant, along with 8 Administrative staff, Reception Manager, Assistant Practice Manager, QOF Manager and the Practice Manager. We all work together and everyone's role is as important as the others. Our patient list is, like Bredbury, a demographically diverse community in all aspects.

Date posted

07 February 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3161-24-0000

Job locations

1 AUBURN AVENUE

BREDBURY

STOCKPORT

CHESHIRE

SK6 2AH

Job description

Job responsibilities

Core Duties and Main Responsibilities in Key Areas

This non-exclusive list of duties and responsibilities which follows represents the broad range of tasks, which may be required to be undertaken either routinely or periodically.

To man the reception desk and deal with face to face queries from patients and their representatives or other visitors to the practice

To answer telephone calls and book appointments for patients requiring medical input

To print/request electronic prescription from the GP for patient requiring repeat medication

To scan incoming correspondence arriving by email/practice website to the relevant clinician

Corporate Responsibility

To maintain patient / colleague / third party confidentiality at all times

Respect equality, equal opportunity and diversity principles.

Work closely with colleagues to achieve improvements in the quality and efficiency of patient services

Ensure that all Bredbury Medical Centre policies and procedures are adhered to and where necessary implement changes to support the operation of the Practice.

Work with colleagues to ensure that Bredbury Medical Centre meets all of its responsibilities including waiting times, clinical governance and health and safety

Maintain awareness of local and national requirements and standards including CQC directives.

Participate in the personal development review process

Participate in appropriate Mandatory Training

Participate in any internal investigations as required

Report any adverse incidents as appropriate

Undertake any other reasonable duties.

Information Governance

To comply with Practice policies and procedures relating to Information Governance. This will include, but not be limited to, Confidentiality policies, record management protocols, the Information Security Policy, The Data Protection Act, The Freedom of Information Act etc.

The post holder shall not, during or after your employment, disclose confidential information belonging to the company. You have a responsibility to protect and maintain confidentiality of all information. You must not, except as authorised or required by law or your duties, reveal any confidential information.

Job description

Job responsibilities

Core Duties and Main Responsibilities in Key Areas

This non-exclusive list of duties and responsibilities which follows represents the broad range of tasks, which may be required to be undertaken either routinely or periodically.

To man the reception desk and deal with face to face queries from patients and their representatives or other visitors to the practice

To answer telephone calls and book appointments for patients requiring medical input

To print/request electronic prescription from the GP for patient requiring repeat medication

To scan incoming correspondence arriving by email/practice website to the relevant clinician

Corporate Responsibility

To maintain patient / colleague / third party confidentiality at all times

Respect equality, equal opportunity and diversity principles.

Work closely with colleagues to achieve improvements in the quality and efficiency of patient services

Ensure that all Bredbury Medical Centre policies and procedures are adhered to and where necessary implement changes to support the operation of the Practice.

Work with colleagues to ensure that Bredbury Medical Centre meets all of its responsibilities including waiting times, clinical governance and health and safety

Maintain awareness of local and national requirements and standards including CQC directives.

Participate in the personal development review process

Participate in appropriate Mandatory Training

Participate in any internal investigations as required

Report any adverse incidents as appropriate

Undertake any other reasonable duties.

Information Governance

Person Specification

Qualifications

Essential

Educated to GCSE grade A to C in English and Maths or equivalent

Desirable

Experience of working within a customer service role
Computer literate

Experience

Essential

Experience of working with the general public
Excellent telephone manner

Person Specification

Qualifications

Essential

Educated to GCSE grade A to C in English and Maths or equivalent

Desirable

Experience of working within a customer service role
Computer literate

Experience

Essential

Experience of working with the general public
Excellent telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BREDBURY MEDICAL CENTRE

Address

1 AUBURN AVENUE

BREDBURY

STOCKPORT

CHESHIRE

SK6 2AH

Employer's website

https://www.bredburymedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

BREDBURY MEDICAL CENTRE

Address

1 AUBURN AVENUE

BREDBURY

STOCKPORT

CHESHIRE

SK6 2AH

Employer's website

https://www.bredburymedicalcentre.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

The Practice Manager

Mr Shaun Liu

bredburymedicalcentre@nhs.net

01619839730

Date posted

07 February 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3161-24-0000

Job locations

1 AUBURN AVENUE

BREDBURY

STOCKPORT

CHESHIRE

SK6 2AH

Supporting documents

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