Medical Secretary

Job description

Job responsibilities

The following are the core responsibilities of the Medical Secretary in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral

b. Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

c. Manage all enquiries in an effective manner

d. Maintain an accurate referrals database

e. Action all incoming email within a timely manner

f. Process calling letters as requested

g. Scan documentation and attach scanned documents to patients healthcare records

h. Accurately input and code SNOMED CT data on the clinical IT system

i. Process referrals using the electronic referral system (ERS)

j. Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

k. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

l. Manage all administrative queries as necessary

m. Conduct clinical system searches as requested

n. Support all clinical staff with general administrative tasks as requeste

q. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

r. Undertake all mandatory training and induction programmes

s. Contribute to and embrace the spectrum of clinical governance

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified to NVQ level 3 Administration

Experience

Essential

• Experience of using Word
• Good typing skills
• Computer literate
• Works well within a team

Desirable

• Experience of working in primary care
• Experience of working in a GP practice
• Previous Medical Secretary role
• Experience of working with EMIS, Anima, Docman, DSX, eRS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Swanscombe & Bean Partnership

Address

Swanscombe Health Centre

Southfleet Road

Swanscombe

Kent

DA10 0BF

Employer's website

https://www.swanscombehealthcentre.co.uk/ (Opens in a new tab)