Job responsibilities
Job Title: Trainee Dispenser
Reports to: Team Manager
Job Summary:
Process all relevant
prescriptions as authorised by GPs and prescribing nurses where appropriate, in
accordance with the principles of good practice.
Project a
positive and friendly image to dispensary patients and other visitors and deal
with queries in a professional, courteous and efficient way.
Job Responsibilities:
Dispense medicines and appliances following standard operating
procedures. Whenever there is doubt about the appropriateness of the item, or
about the dose or labelling instructions to check with a GP.
Endorse prescriptions in accordance with NHS Prescription Services
requirements.
Keep
up-to-date with new drugs / medicines and changes in legislation.
Complete
significant event forms and ensure colleagues complete significant event forms
correctly and in a timely manner.
Liaise
with patients, providing advice and guidance as required to promote compliance.
Promptly forward all invoices and dispensary related
correspondence to the practice manager according to practice protocol.
Take prompt action in response to any drug alert bulletins that
may be received from time to time.
Answer
the telephone promptly and deal with prescription requests.
Issue
prepared prescriptions.
Process
prescription requests.
Operate
efficient stock control appropriate to the needs of the dispensary with the
objective of ensuring continuity of supply for patients and minimising wastage.
Ensure
that drugs are received and stored in an appropriate manner in accordance with
the manufacturers instructions.
Ensure
that refrigerated items are stored at the appropriate temperature and
maintaining the temperature control record/logbook.
Clean
work surfaces and shelving on a regular basis and ensuring that all dispensary
equipment is kept clean and kept in good working order.
Maintain
full and accurate records of all dispensing transactions.
Keep
records of prescriptions sent to community pharmacies where required.
Check
for and process email (online) prescription requests.
Collect
all due prescription charges and ensure that the patient declaration on the
reverse of the FP10 is dully filled in and signed by the patient or their
representative.
Receive
monies on behalf of the Practice and keep a record of all the financial
transactions.
Provide
an efficient and caring home delivery service to patients where requested.
Maintain
full and accurate computerised records for all dispensing transactions.
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting
and maintaining their own and others health, safety and security as defined in
the Practice Health & Safety Policy, to include:
- Using
personal security systems within the workplace according to Practice
guidelines.
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks.
- Making
effective use of training to update knowledge and skills.
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards.
- Reporting
potential risks identified.
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with Practice procedures and policies,
and current legislation.
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and
colleagues.
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development.
- Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
- Alert
other team members to issues of quality and risk.
- Assess
own performance and take accountability for own actions, either directly
or under supervision.
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance.
- Work
effectively with individuals in other agencies to meet patients needs.
- Effectively
manage own time, workload and resources.
Communication:
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
- Communicate
effectively with other team members.
- Communicate
effectively with patients and carers.
- Recognize
peoples needs for alternative methods of communication and respond
accordingly.
Contribution to the Implementation of
Services:
The
post-holder will:
- Apply
Practice policies, standards and guidance.
- Discuss
with other members of the team how the policies, standards and guidelines
will affect own work.
- Participate
in audit where appropriate.
This
job description is intended as a guide to the main duties and responsibilities
for the post and should not be considered an exhaustive list.
