Go back
Mowbray House Surgery

Call Handling Care-Coordinator

The closing date is 10 October 2025

Apply for this job

Job summary

The post holder will provide a high-quality call handling and admin support service within a busy practice, supporting patients and clinicians.

Salary: Depending on experience.

Hours: 25-30 hours per week

If you would like more information about this exciting opportunity please contact Tracy Dewings on 01609 760002.

Closing date for applications: 10th October 2025.

Please note: An element of flexibility and own vehicle is essential for the role as you may be required to work across both sites.

Main duties of the job

As part of the role of reception call hander you will be expected to:

Receive all incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.

Provide patients with high quality, easy to understand information to assist them in making choices about their care.

Deal with general enquiries and make outgoing telephone calls, explain procedures and make new and follow up appointments.

Please read the job description for a more thorough explanation of the job role.

About us

Mowbray House Surgery is a large, progressive Medical Practice based in Northallerton, with a full time branch surgery in Hutton Rudby.

Across the two sites we have around 20,000 patients registered with us.

Details

Date posted

11 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working

Reference number

A3150-25-0008

Job locations

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW


Hutton Rudby Surgery

East Side

Hutton Rudby

Yarm

Cleveland

TS15 0DB


Job description

Job responsibilities

Main Duties and Responsibilities:

Receive all incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.

Provide patients with high quality, easy to understand information to assist them in making choices about their care.

Deal with all general enquiries, make outgoing telephone calls, explain practice procedures and make new and follow-up appointments.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Support the practice's frail and vulnerable patients, supporting frailty reviews and coordinating MDT and palliative care meetings

Support the practice Safeguarding team with requests for information

Support the practice in coordinating seasonal vaccination campaigns, including the organising of care home and housebound vaccinations.

Monitor and process electronic workflows into the practice, including processing all hospital discharge documents and patient e-consultations as per protocol.

Support the delivery of QoF and other practice services.

General support to practice teams as required.

This job description is intended as a guide to the main duties and responsibilities for the post and should not be considered an exhaustive list.

Job description

Job responsibilities

Main Duties and Responsibilities:

Receive all incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.

Provide patients with high quality, easy to understand information to assist them in making choices about their care.

Deal with all general enquiries, make outgoing telephone calls, explain practice procedures and make new and follow-up appointments.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Support the practice's frail and vulnerable patients, supporting frailty reviews and coordinating MDT and palliative care meetings

Support the practice Safeguarding team with requests for information

Support the practice in coordinating seasonal vaccination campaigns, including the organising of care home and housebound vaccinations.

Monitor and process electronic workflows into the practice, including processing all hospital discharge documents and patient e-consultations as per protocol.

Support the delivery of QoF and other practice services.

General support to practice teams as required.

This job description is intended as a guide to the main duties and responsibilities for the post and should not be considered an exhaustive list.

Person Specification

Experience

Essential

  • - Excellent communication skills, written and oral.
  • - Excellent IT skills
  • - An understanding, acceptance and adherence to the need for strict confidentiality
  • - Time management and the ability to work to effectively multitask
  • - Ability to use own initiative and problem solve
  • - Hard working, adaptable, reliable and resourceful
  • - Willing to work flexible hours as necessary across both surgery sites
  • - Educated to GCSE level or equivalent
  • - Own transport
  • - Ability to work as a team member as well as autonomously
  • - Be entitled to live and work within the UK as we are unable to sponsor
  • - Satisfactory DBS Check
  • - Satisfactory references (at least 2)

Desirable

  • - Experience working in a healthcare or Social care setting
  • - Experience working in General Practice
  • - Experience of clinical systems such as SystmOne
  • - Full, clean driving licence
Person Specification

Experience

Essential

  • - Excellent communication skills, written and oral.
  • - Excellent IT skills
  • - An understanding, acceptance and adherence to the need for strict confidentiality
  • - Time management and the ability to work to effectively multitask
  • - Ability to use own initiative and problem solve
  • - Hard working, adaptable, reliable and resourceful
  • - Willing to work flexible hours as necessary across both surgery sites
  • - Educated to GCSE level or equivalent
  • - Own transport
  • - Ability to work as a team member as well as autonomously
  • - Be entitled to live and work within the UK as we are unable to sponsor
  • - Satisfactory DBS Check
  • - Satisfactory references (at least 2)

Desirable

  • - Experience working in a healthcare or Social care setting
  • - Experience working in General Practice
  • - Experience of clinical systems such as SystmOne
  • - Full, clean driving licence

Employer details

Employer name

Mowbray House Surgery

Address

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW


Employer's website

http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

Employer details

Employer name

Mowbray House Surgery

Address

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW


Employer's website

http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Team Leader

Tracy Dewings

tracydewings@nhs.net

01609760002

Details

Date posted

11 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working

Reference number

A3150-25-0008

Job locations

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW


Hutton Rudby Surgery

East Side

Hutton Rudby

Yarm

Cleveland

TS15 0DB


Privacy notice

Mowbray House Surgery's privacy notice (opens in a new tab)