Call Handling / Dispenser

Job description

Job responsibilities

Duties and responsibilities:

Reception/Administration:

Promptly liaise with patients face-to-face and via the telephone with any queries such as booking appointments, prescription requests, test results and general advice whilst promoting compliance and available services, diverting and taking messages where appropriate.

Promptly process all incoming and outgoing paperwork to the relevant recipient as per practice policy in a timely manner.

Explain practice arrangements and formal requirements to new patients as well as those seeking temporary cover whilst following procedure.

Dispensary:

Process and dispense requests for medication and appliances in accordance with Standard Operating Procedures, the principles of good practice and legislation, as well as raising any questions or concerns to the prescriber where there are any.

Endorsing of prescriptions in accordance with NHS Prescription Services requirements.

Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients whilst minimising wastage.

Keep up to date with any new drugs on the market and changes in legislation.

Take prompt action in response to any MHRA drug alert bulletins.

General:

General housekeeping whereby a clean and tidy work environment is maintained.

Maintaining an open and honest attitude where mistakes are made and ensuring that Quality and Improvement reports are completed accurately and in a timely manner.

Maintaining full and accurate records for all transactions and interactions.

Cash handling during patient transactions and daily cashing up as well as accurately advising patient of all charges.

When handing out assembled medication, ensure that the reverse of prescriptions are completed accurately by the patient or their representative.

Undertake any other reasonable additional duties as directed by management.

Person Specification

Qualifications

Essential

• NVQ Level 2 is Dispensing (or equivalent)

Desirable

• NVQ level 3 in dispensing (or equivalent)

Experience

Essential

• Previous dispensing experience

Desirable

• Experience of working in a primary care environment
• Previous clinical system use

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mowbray House Surgery

Address

Hutton Rudby Surgery

East Side

Hutton Rudby

Yarm

Cleveland

TS15 0DB

Employer's website

http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)