Job summary
We are seeking to recruit an enthusiastic and experienced Reception Call Handler to work in our large busy GP Practice. The post holder will ideally be familiar with a GP practice setting, however training can be provided.
Salary: Depending on experience
Hours: 23 hours per week over 3 days, Tuesday 5.5 hrs at Hutton Rudby Surgery, Wednesday 8am to 6.30pm and Friday 8am to 5pm both at Mowbray House Surgery
If you would like more information about this exciting
opportunity please contact Tracy Dewings on 01609 760002.
Closing date for applications: Tuesday 8th August 2023.
Please note: An element
of flexibility and own vehicle is essential for the role as you may be required to work across
both sites.
Main duties of the job
As part of the role of reception call hander you will be expected to:
- Receive all incoming telephone calls into the practice
- Ensure an effective and efficient reception service is provided to all patients and visitors to the practice
- Deal with general enquiries and make outgoing telephone calls, explain procedures and make new and follow up appointments
Please read the job description for a more thorough explanation of the job role.
About us
Mowbray House Surgery is a large, progressive Medical Practice based in Northallerton, with a full time branch surgery in Hutton Rudby.
Across the two sites we have around 20,000 patients registered with us.
Job description
Job responsibilities
Main Duties and
Responsibilities:
Receive
all incoming telephone calls into the practice and respond to them according to
protocol. Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery.
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the practice.
Deal
with all general enquiries, make outgoing telephone calls, explain procedures,
make new and follow-up appointments.
Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
Enter
requests for home visits into the visit book, ensuring careful recording of all
relevant details and where necessary refer to duty doctor.
Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
Enter
patient information on to the computer as required.
Make
and serve refreshments as required, ensure the kitchens are kept clean and
tidy.
When
last to leave at the end of the day, ensure that the building is totally
secured, internal lights are off and the alarm activated.
Ensure
that all new patients are registered onto the computer system promptly and
accurately.
Undertake
any other additional duties appropriate to the post as directed by the
Reception Team Leader or Practice Manager.
Job description
Job responsibilities
Main Duties and
Responsibilities:
Receive
all incoming telephone calls into the practice and respond to them according to
protocol. Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery.
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the practice.
Deal
with all general enquiries, make outgoing telephone calls, explain procedures,
make new and follow-up appointments.
Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
Enter
requests for home visits into the visit book, ensuring careful recording of all
relevant details and where necessary refer to duty doctor.
Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
Enter
patient information on to the computer as required.
Make
and serve refreshments as required, ensure the kitchens are kept clean and
tidy.
When
last to leave at the end of the day, ensure that the building is totally
secured, internal lights are off and the alarm activated.
Ensure
that all new patients are registered onto the computer system promptly and
accurately.
Undertake
any other additional duties appropriate to the post as directed by the
Reception Team Leader or Practice Manager.
Person Specification
Experience
Essential
- - Excellent communication skills, written and oral.
- - Excellent IT skills
- - An understanding, acceptance and adherence to the need for strict confidentiality
- - Time management and the ability to work to effectively multitask
- - Ability to use own initiative and problem solve
- - Hard working, adaptable, reliable and resourceful
- - Willing to work flexible hours as necessary across both surgery sites
Desirable
- - Experience of working within general practice
- - Experience of clinical systems such as SystmOne
- - Full, clean driving licence
Person Specification
Experience
Essential
- - Excellent communication skills, written and oral.
- - Excellent IT skills
- - An understanding, acceptance and adherence to the need for strict confidentiality
- - Time management and the ability to work to effectively multitask
- - Ability to use own initiative and problem solve
- - Hard working, adaptable, reliable and resourceful
- - Willing to work flexible hours as necessary across both surgery sites
Desirable
- - Experience of working within general practice
- - Experience of clinical systems such as SystmOne
- - Full, clean driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
