Job summary
PCN Business Manager
South West Barnet PCN based in Hendon London. Are looking for an individual with experience in Primary Care, the National PCN DES and the wider health landscape to support our PCN and its future development.
Ideally we are looking for a full time person but would consider part time for the right candidate.
Main duties of the job
The PCN Manager is a lead role
within a complex environment of primary care management. They will deliver on a
wide range of business, data submission, transformation and improvement
initiatives across the primary care locality providing strategic transformation
support and leadership.
The PCN Manager will develop
strong relationships and engage with a wide range of stakeholders across the
locality to ensure collaborative approaches to service development and
delivery. In doing so they will improve integration with the broader community
services as our network matures.
The PCN Manager will be
responsible for managing agreed projects with a focus upon developing the
partnerships across primary care, community services, social care, mental
health, the voluntary sector and secondary care that are enabling ongoing MDT
development.
The PCN Manager will be
responsible for disseminating new information across the member practices and
tasked with coordinating shared learning events. They will actively support integrated neighbourhood ways of
working while promoting standardisation for efficiency purposes.
This role will be outward
looking to help to secure the PCNs resilience by actively seeking development
opportunities and by coordinating proposals.
The
PCN Manager will be essential to recruiting and integrating new roles into our
primary care teams and acting as line management for these new staff.
About us
We are a progressive and innovative organisation of 6 local practices serving a population of 48000 in a multicultural and diverse area of North West London. We have a full compliment of ARRS roles and an administrative team to support the day to day running of the PCN.
Job description
Job responsibilities
The following are
the core responsibilities of the PCN Manager. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels:
- To work as part of a multi-disciplinary team and to
provide day-to-day managerial supervision to the PCN by leading and supporting
quality improvement and performance.
- To
support the recruitment, induction and training of new PCN staff and to ensure
that all have the appropriate qualifications, registrations, training,
accreditation and requisite skills to undertake the duties required of them at
each practice.
- To work closely with the relevant teams and practices
to support network implementation and standardisation of agreed service change,
contracts, policies, pathways and quality improvement whilst acting as the
point of contact for practice managers regarding delivery of a PCN
project/scheme.
- To liaise and work with different practices on an
ad-hoc project basis
- To be accountable for all projects and to ensure
patient safety and quality of care is always considered and establish necessary
monitoring and tracking processes
- To help staff within the PCN to understand and support
the delivery of its strategic objectives and outcomes framework.
- To collate feedback/analysis data on behalf of the PCN
to report to the ICB.
- To
co-ordinate the delivery of enhanced services and other service submissions on
behalf of the PCN
- To
provide management oversight at board/strategic meetings
- To develop and run administrative systems for the
organisation collaboration projects.
- To
work alongside practice managers within the PCN. Supporting the implementation
of new and existing projects,
- Work
closely with the digital lead to enable the PCN to achieve digital enablement.
- To
monitor and check the accuracy of the any submissions for enhanced services and
contractual requirements on behalf of the PCN and to ensure that all claims are
submitted in good time and payment made and received.
- To ensure financial risks are recognised and
appropriate action taken.
- To monitor expenditure, plan and monitor income and
cash flow to ensure that income is maximised and that funds are available as
required and practice allocation of resources if fair and equitable.
- To present financial plans, strategic goals and any
monitoring information and reports to the PCN on a monthly basis
- To ensure the PCNs compliance with GDPR and FOI along
with other relevant legislation and professional standards from GMC/BMA and LMC
guidance
- To review any latest guidance and to liaise with both
PCN staff and practice managers to ensure that all are aware of and conform to
NHS E, NICE, CQC requirements.
- To manage risks and issues with supporting outcomes.
These are to be reported to the PCN Clinical Director
- To assist in the resolution of any complaints,
resolving informal complaints locally and assisting in the investigation of and
response to formal complaints as required
- To work with the PCN Clinical Director and the board
for strategic and operational planning processes to support the PCNs
objectives.
- To support the delivery of QOF, incentive schemes,
QIPP and other quality or cost effectiveness initiatives
- To establish a business development plan
- To create a business continuity plan
- To develop yourself and the role through participation
in training and service redesign activities.
- To undertake all mandatory training and induction
programmes
- To
contribute to and embrace the spectrum of clinical governance.
- To
attend a formal appraisal with your manager at least every 12 months. Once a
performance/training objective has been set, progress will be reviewed on a
regular basis so that new objectives can be agreed.
- To contribute
to public health campaigns (e.g., flu clinics) through advice or direct care
- To
maintain a clean, tidy, effective working area at all times
Job description
Job responsibilities
The following are
the core responsibilities of the PCN Manager. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels:
- To work as part of a multi-disciplinary team and to
provide day-to-day managerial supervision to the PCN by leading and supporting
quality improvement and performance.
- To
support the recruitment, induction and training of new PCN staff and to ensure
that all have the appropriate qualifications, registrations, training,
accreditation and requisite skills to undertake the duties required of them at
each practice.
- To work closely with the relevant teams and practices
to support network implementation and standardisation of agreed service change,
contracts, policies, pathways and quality improvement whilst acting as the
point of contact for practice managers regarding delivery of a PCN
project/scheme.
- To liaise and work with different practices on an
ad-hoc project basis
- To be accountable for all projects and to ensure
patient safety and quality of care is always considered and establish necessary
monitoring and tracking processes
- To help staff within the PCN to understand and support
the delivery of its strategic objectives and outcomes framework.
- To collate feedback/analysis data on behalf of the PCN
to report to the ICB.
- To
co-ordinate the delivery of enhanced services and other service submissions on
behalf of the PCN
- To
provide management oversight at board/strategic meetings
- To develop and run administrative systems for the
organisation collaboration projects.
- To
work alongside practice managers within the PCN. Supporting the implementation
of new and existing projects,
- Work
closely with the digital lead to enable the PCN to achieve digital enablement.
- To
monitor and check the accuracy of the any submissions for enhanced services and
contractual requirements on behalf of the PCN and to ensure that all claims are
submitted in good time and payment made and received.
- To ensure financial risks are recognised and
appropriate action taken.
- To monitor expenditure, plan and monitor income and
cash flow to ensure that income is maximised and that funds are available as
required and practice allocation of resources if fair and equitable.
- To present financial plans, strategic goals and any
monitoring information and reports to the PCN on a monthly basis
- To ensure the PCNs compliance with GDPR and FOI along
with other relevant legislation and professional standards from GMC/BMA and LMC
guidance
- To review any latest guidance and to liaise with both
PCN staff and practice managers to ensure that all are aware of and conform to
NHS E, NICE, CQC requirements.
- To manage risks and issues with supporting outcomes.
These are to be reported to the PCN Clinical Director
- To assist in the resolution of any complaints,
resolving informal complaints locally and assisting in the investigation of and
response to formal complaints as required
- To work with the PCN Clinical Director and the board
for strategic and operational planning processes to support the PCNs
objectives.
- To support the delivery of QOF, incentive schemes,
QIPP and other quality or cost effectiveness initiatives
- To establish a business development plan
- To create a business continuity plan
- To develop yourself and the role through participation
in training and service redesign activities.
- To undertake all mandatory training and induction
programmes
- To
contribute to and embrace the spectrum of clinical governance.
- To
attend a formal appraisal with your manager at least every 12 months. Once a
performance/training objective has been set, progress will be reviewed on a
regular basis so that new objectives can be agreed.
- To contribute
to public health campaigns (e.g., flu clinics) through advice or direct care
- To
maintain a clean, tidy, effective working area at all times
Person Specification
Experience
Essential
- - Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of working at a senior level in a project and/or transformation and/or business management area
Desirable
- Understanding of the governmental policy direction for primary, community and secondary care and as evidenced in the Five Year Forward View
- Good practical and conceptual knowledge of healthcare improvement methods and practices
- Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices
- Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services QOF and the standard GP contract
- Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders
- Experience of workforce planning, forecasting and development
- Experience of identifying and interpreting governmental policy
Qualifications
Essential
- QualificationsEssential
- Educated to degree level in healthcare or business and evidence of post graduate studies
- Good standard of education with excellent literacy and numeracy skills
- Leadership and/or management qualification
Desirable
Person Specification
Experience
Essential
- - Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of working at a senior level in a project and/or transformation and/or business management area
Desirable
- Understanding of the governmental policy direction for primary, community and secondary care and as evidenced in the Five Year Forward View
- Good practical and conceptual knowledge of healthcare improvement methods and practices
- Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices
- Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services QOF and the standard GP contract
- Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders
- Experience of workforce planning, forecasting and development
- Experience of identifying and interpreting governmental policy
Qualifications
Essential
- QualificationsEssential
- Educated to degree level in healthcare or business and evidence of post graduate studies
- Good standard of education with excellent literacy and numeracy skills
- Leadership and/or management qualification
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.