Dispenser/Receptionist

Job description

Job responsibilities

Job title

Dispenser/Reception

Line manager

Lead Dispenser

Accountable to

Practice Manager

Job summary

To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. In addition, the post holder will be required to support the lead dispenser/Practice Manager in ensuring a high-level of service is delivered at all times whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.

Primary responsibilities

The following are the core responsibilities of the Dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• To be responsible for checking all medicines dispensed, ensuring there are no discrepancies
• Dispensing medicines to the entitled population safely and accurately
• Collecting prescription charges in accordance with dispensary protocol
• Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering
• Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
• Ensuring controlled drugs are dispensed in accordance with practice policy
• Safe disposal of returned and/or out of date medicines
• Ensuring all repeat prescriptions are processed within a 48-hour timeframe
• Providing patients with advice regarding all prescription matters
• Process prescription requests via email, phone, fax, face-to-face and online
• Processing Dossett boxes
• Assisting the dispensary manager in the preparation of monthly returns
• Maintaining a clean and safe working environment at all times
• Maintain accurate records at all times, read coding entries appropriately

Secondary responsibilities

In addition to the primary responsibilities, the dispenser may be requested to:

• Partake in audit as directed by the audit lead
• Provide guidance for trainee dispensary staff and students as necessary
• Remain current with the latest guidance ensuring the dispensary conforms to NICE, CQC etc guidance
• Carry out reception/admin duties

Person specification Dispenser

Qualifications

Qualified Dispenser (NVQ Level 2)

GCSE (or equivalent) English and Maths at Grade C (4) or above

Experience

Essential

Experience of working in a dispensary

Experience working with the general public/patients

Desirable

Experience of working in primary care

Broad knowledge of general practice

Skills

Essential

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Competent in the use of Office and Outlook

Ability to promote best practice regarding all pharmaceutical matters

Effective time management (planning and organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow policy and procedure

Desirable

EMIS/SystmOne/Vision user skills

Capable of managing payments (invoices, cash etc)

Ability to effectively manage stock including ordering, rotation, disposal etc.

Personal qualities

Essential

Polite and confident

Flexible and cooperative

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Person Specification

Experience

Essential

• Experience of working in a dispensary
• Experience working with the general public/patients

Desirable

• Experience of working in primary care
• Broad knowledge of general practice

Qualifications

Essential

• Qualified Dispenser (NVQ Level 2)
• GCSE (or equivalent) English and Maths at Grade C (4) or above

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Ability to promote best practice regarding all pharmaceutical matters
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS/SystmOne/Vision user skills
• Capable of managing payments (invoices, cash etc)
• Ability to effectively manage stock including ordering, rotation, disposal etc.

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Employer details

Employer name

White Cliffs Medical Centre

Address

White Cliffs Medical Centre

Mill Lane

Shepherdswell

Dover

Kent

CT15 7QQ

Employer's website

https://www.whitecliffsmedicalcentre.nhs.uk/ (Opens in a new tab)