Reception Administrator

Sovereign Practice

This job is now closed

Job summary

Eastbourne Healthcare Partnership is looking for three part time reception administrators (working 25 hours per week) to work in our busy health centre. Eastbourne Healthcare Partnership offers diagnostics including DXA scans, Ultrasound and X Rays. We provide clinical space for Horder, Sussex MSK Partnership, Connect Health and SHC Audiology. The reception administration team are responsible for welcoming patients, book future appointments, answering the phones, providing a switchboard.

Main duties of the job

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Eastbourne Healthcare Partnership Limited (EHPL) was formed in 2005. The company was established as a joint venture between two organisations, Apollo Centres for Health Limited (ACFH) and Princes Park Health Centre. The vision was to provide clinical services from primary care locations to meet the needs of the local population and to provide care closer to home and to facilitate the sharing of primary care resources with other providers both private and NHS that complement our core business from our medical centres. The organisation is Clinical Led and Clinically Driven

Date posted

29 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,327.50 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3141-23-0002

Job locations

Princes Park Health Centre

Wartling Road

Eastbourne

East Sussex

BN22 7PG

Eastbourne Healthcare Partnership

Wartling Road

Eastbourne

East Sussex

BN22 7PF

Job description

Job responsibilities

Maintaining and monitoring the practice appointment system

Process personal, telephone for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Process incoming and outgoing mail

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on EMIS Web

Photocopy documentation as required

File and store records as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Manage all queries (including administrative queries) as necessary in an efficient manner

Support all clinical staff with general tasks as requested

Job description

Job responsibilities

Maintaining and monitoring the practice appointment system

Process personal, telephone for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Process incoming and outgoing mail

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on EMIS Web

Photocopy documentation as required

File and store records as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Manage all queries (including administrative queries) as necessary in an efficient manner

Support all clinical staff with general tasks as requested

Person Specification

Experience

Essential

EMIS experience desirable but not essential. Experience in a customer facing role

Experience and skills

Essential

Ability to provide quality care
Good interpersonal and communication skills

Desirable

Basic IT skills

Person Specification

Experience

Essential

EMIS experience desirable but not essential. Experience in a customer facing role

Experience and skills

Essential

Ability to provide quality care
Good interpersonal and communication skills

Desirable

Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sovereign Practice

Address

Princes Park Health Centre

Wartling Road

Eastbourne

East Sussex

BN22 7PG

Employer's website

https://www.princesparkhealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Sovereign Practice

Address

Princes Park Health Centre

Wartling Road

Eastbourne

East Sussex

BN22 7PG

Employer's website

https://www.princesparkhealthcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Steph Williams

stephanie.williams47@nhs.net

01323744626

Date posted

29 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,327.50 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3141-23-0002

Job locations

Princes Park Health Centre

Wartling Road

Eastbourne

East Sussex

BN22 7PG

Eastbourne Healthcare Partnership

Wartling Road

Eastbourne

East Sussex

BN22 7PF

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