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Central Medical Centre

Central Medical Centre - Receptionist

The closing date is 23 April 2026

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Job summary

Central Medical Centre is a well established General Practice based in Morden Surrey providing care to 9000 patients inthe local community.

The practice is situated close to Morden town centre, which has good public transport links.

We have an exciting opportunity for someone to join as part of a multidisciplinary team to support our clinicians and patients.

Main duties of the job

  • Make appointments over the telephone, face to face & on the computer system. Registering patients on system.
  • Deal with the incoming & outgoing mail.Remain calm under pressure
  • General computer skills (Microsoft Windows & EMIS, ERS & Docman is preferable)Excellent presentation, phone manner, warm & welcoming.
  • Good professionalism, inc. confidentiality & work ethic
  • Manage workload, prioritise, follow-up & ensure all tasks are performed in a timely manner
  • Hours 18-22hrs p/w, shifts ranging from 8am -8pm Monday to Friday
  • Face covering, gloves etc. & essential you should be comfortable with this requirement.

About us

The practice is based over 3 floors and provides full DDA access to the ground floor. Our Surgery employs a team of 30 staff and has links with other local practices and healthcare providers.

We are forward thinking and constantly striving to provide and offer a high level of care to our patients.

The team work closely together to support each other in a friendly and welcoming atmosphere.

Details

Date posted

14 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3131-26-0000

Job locations

42-46 Central Road

Morden

Surrey

SM4 4TB


Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

to be the first point of contact for patients either on the telephone or face to face

Booking/scheduling appointments

Answering incoming telephone queries

Data entry -including maintaining and updating patients records

Dealing with incoming correspondence both via post and electronically

Processing prescriptions and helping patients with prescription queries

Dealing with patient queries received via telephone, email or through our website

Registering new patients

Arranging interpreting services/transport as required for patients

Processing of medical records

Acting as a chaperone when required

Ability to speak other languages desirable but not essential e.g Tamil

Will be on a rota for Saturday morning (3hrs) approximately 1 in 4.

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

to be the first point of contact for patients either on the telephone or face to face

Booking/scheduling appointments

Answering incoming telephone queries

Data entry -including maintaining and updating patients records

Dealing with incoming correspondence both via post and electronically

Processing prescriptions and helping patients with prescription queries

Dealing with patient queries received via telephone, email or through our website

Registering new patients

Arranging interpreting services/transport as required for patients

Processing of medical records

Acting as a chaperone when required

Ability to speak other languages desirable but not essential e.g Tamil

Will be on a rota for Saturday morning (3hrs) approximately 1 in 4.

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Good organisational skills
  • Ability to multi-task
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS user skills
  • Leadership skills

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

Personal Qualities & Other Requirements

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexible
  • Disclosure Barring Service (DBS) check
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Good organisational skills
  • Ability to multi-task
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS user skills
  • Leadership skills

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

Personal Qualities & Other Requirements

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexible
  • Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central Medical Centre

Address

42-46 Central Road

Morden

Surrey

SM4 4TB


Employer's website

https://www.centralmedicalcentre-morden.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central Medical Centre

Address

42-46 Central Road

Morden

Surrey

SM4 4TB


Employer's website

https://www.centralmedicalcentre-morden.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Alison Kirk

swlicb.cmcenquiries@nhs.net

02086489126

Details

Date posted

14 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3131-26-0000

Job locations

42-46 Central Road

Morden

Surrey

SM4 4TB


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