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Central Medical Centre

Central Medical Centre - Receptionist

The closing date is 12 January 2026

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Job summary

Central Medical Centre is a well established General Practice based in Morden Surrey providing care to over 9500 patients in the local community.

The practice is situated close to Morden town centre, which has good public transport links.

We have an exciting opportunity for an individual to join as part of a multidisciplinary team to support our clinicians and patients.

Our reception team play a vital role in the smooth running of the practice. They are first point of contact for patients and are key to ensuring that processes work efficiently.

Main duties of the job

The role is varied and includes a range of tasks and duties. Including:-

  • Dealing with patients enquiries and queries on the telephone and with those attending the practice in person
  • Manage appointment systems and patient records
  • Book, change, and cancel appointments
  • Register new patients and update personal details
  • Handle referrals, letters, and test results
  • Maintain filing systems (paper and electronic)
  • Deal with email correspondence from hospitals, partner organisations and other third parties
  • Arrange translation services where required
  • Care Navigation assessing patient requests (without giving medical advice), directing patients to the most appropriate clinician or service

About us

The practice is based over 3 floors and provides full DDA access to the ground floor. The practice has a team of 30 staff and has links with other local practices and healthcare providers.

We are forward thinking practice and constantly strive to provide and offer a high level of care to our patients. Our core values reflect the principles of general practice, the NHS constitution and our commitment to delivering safe, effective and compassionate care to our community.

The team work closely together to support each other in a friendly and welcoming atmosphere.

The practice is rated as good with CQC across all five domains.

Details

Date posted

22 December 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3131-25-0002

Job locations

42-46 Central Road

Morden

Surrey

SM4 4TB


Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

To be the first point of contact for patients either on the telephone or face to face

Booking/scheduling/cancelling appointments

Answering incoming telephone queries

Data entry - including maintaining and updating patients records

Dealing with incoming correspondence both via post and electronically

Processing prescriptions and helping patients with prescription queries

Dealing with patient queries received via telephone, email or through our website

Registering new patients

Arranging interpreting services as required for patients

Processing of medical records

Acting as a chaperone when required

Ability to speak other languages desirable but not essential e.g Tamil

The successful candidate will be required to join a rota for Saturday mornings (3hrs 9am - 12noon) approximately 1 in every 4 weeks.

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

To be the first point of contact for patients either on the telephone or face to face

Booking/scheduling/cancelling appointments

Answering incoming telephone queries

Data entry - including maintaining and updating patients records

Dealing with incoming correspondence both via post and electronically

Processing prescriptions and helping patients with prescription queries

Dealing with patient queries received via telephone, email or through our website

Registering new patients

Arranging interpreting services as required for patients

Processing of medical records

Acting as a chaperone when required

Ability to speak other languages desirable but not essential e.g Tamil

The successful candidate will be required to join a rota for Saturday mornings (3hrs 9am - 12noon) approximately 1 in every 4 weeks.

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)

Skills

Essential

  • Excellent communication skills (written and oral)
  • Experience of working with the general public / customer service skills
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management
  • Good organisational skills
  • Ability to multi-task
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow protocols and procedures

Desirable

  • Experience of working in General Practice
  • Experience of using general practice IT systems - EMIS clinical system, Docman, Accurx, Abtrace, DART

Experience

Essential

  • Experience of working with the general public
  • Experience of working in a customer service role

Desirable

  • Experience of working in General Practice or a health care setting

Personal Qualities & Other Requirements

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexible
  • Ability to follow strict confidentiality & GDPR guidelines
  • Disclosure Barring Service (DBS) check
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)

Skills

Essential

  • Excellent communication skills (written and oral)
  • Experience of working with the general public / customer service skills
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management
  • Good organisational skills
  • Ability to multi-task
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow protocols and procedures

Desirable

  • Experience of working in General Practice
  • Experience of using general practice IT systems - EMIS clinical system, Docman, Accurx, Abtrace, DART

Experience

Essential

  • Experience of working with the general public
  • Experience of working in a customer service role

Desirable

  • Experience of working in General Practice or a health care setting

Personal Qualities & Other Requirements

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexible
  • Ability to follow strict confidentiality & GDPR guidelines
  • Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central Medical Centre

Address

42-46 Central Road

Morden

Surrey

SM4 4TB


Employer's website

https://www.centralmedicalcentre-morden.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central Medical Centre

Address

42-46 Central Road

Morden

Surrey

SM4 4TB


Employer's website

https://www.centralmedicalcentre-morden.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Alison Kirk

swlicb.cmcenquiries@nhs.net

02086489126

Details

Date posted

22 December 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3131-25-0002

Job locations

42-46 Central Road

Morden

Surrey

SM4 4TB


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