Lead Admin

Job description

Job responsibilities

Key responsibilities

Manage and support the administrative and reception teams

Oversee rota planning workload distribution and operational efficiency

Ensure compliance with practice policies HR processes and CQC standards

Support recruitment induction and staff development

Handle patient queries and escalate issues appropriately

Work closely with the Manager and clinical team to support service delivery

Contribute to service improvement and practice development

To step in to cover Operations Manager duties during leave

This list is not exhaustive. You will be required to complete other tasks reasonable to your role to ensure the practice operates efficiently.

Lead the administration team and workstreams under direction from management.

Participate in primary healthcare team meetings; Minute taking and implement actions.

Identify gaps and/or needs in current activities, propose agree with management, and

Patient and Community Services

Supervise reception and admin staff

Co-ordinate reception service to the patient population within agreed guidelines

Human Resources

Responsible for all reception and admin staff

Person Specification

Qualifications

Essential

• GCSE English and Maths, grade C or above
• Management or supervisory
• Evidence of commitment to continuing professional development
• Experience of primary care/general practice
• Senior administrative experience
• Previous management experience within a GP surgery
• Management or supervisory experience

Desirable

• Able to work between 08.00 18.30 full time
• Strong knowledge of HR processes including absence management appraisals training and performance support
• Excellent communication and interpersonal skills
• Ability to work independently and manage competing priorities

Experience

Essential

• Previous management experience within a GP surgery
• SystmOne expertise (confident daily user)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Station Road Surgery

Address

Station Road Surgery

Station Road

Sowerby Bridge

West Yorkshire

HX6 3AB

Employer's website

https://stationsurgery.co.uk/ (Opens in a new tab)