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Parkside Group Practice

Care Navigator

The closing date is 21 November 2025

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Job summary

Care Navigator/Receptionist/Administrator-30 Hours per Week (can be flexible)

We are currently seeking areliable and flexible individual to join our team as a Care Navigator/Receptionist/Administrator.

About the Role

This position offers a varied working week, combining reception duties with administrative support. The role includes:

  • Reception Shifts: One or two shifts per week (these could be 8am2pm or 2pm8pm), plus cover for holidays and sicknessas needed.

  • Administrative Tasks:

    • Providing admin support to the triage/duty doctor.

    • Answering patient queries.

    • Booking appointments.

    • Making referrals.

    • Scanning documents and opening post.
    • General administrative duties as required.

Main duties of the job

What Were Looking For

This role would suit someone who:

  • Is adaptableand comfortable with a fluid schedule.
  • Can beavailable to cover reception shifts at short notice.
  • Has strong written and verbal communication and organisational skills.
  • Enjoys working in a team-oriented environment.

About us

Parkside Group Practice is based in South Croydon, with a list size of 14,500 patients. The team consists of 4 partners, 7 salaried GPs, 3 Pharmacists, 1 Paramedic, 3 nurses and a administration team of 18 including a Business Manager and 2 Operations managers.

Details

Date posted

05 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3112-25-0004

Job locations

27 Wyche Grove

South Croydon

Surrey

CR2 6EX


Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Please refer to full job description.

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Please refer to full job description.

Person Specification

Experience

Essential

  • Previous experience in dealing with the public
  • Reception experience

Desirable

  • Previous work experience at a GP Practice

Qualities / Attributes

Essential

  • Ability to organise workload priorities.
  • Ability to use own judgement and initiative when dealing with problems and enquiries.
  • Good verbal and oral communication skills.
  • Excellent telephone manner.
  • Ability to communicate positively with patients and all members of the practice team and outside organisations.
  • Ability to recognise, accept and adhere to the need for strict confidentiality.
  • Good knowledge of English language and grammar.
  • Ability to work independently, but also as a team member .
  • Flexible and adaptable.
  • Full driving licence.

Qualifications

Essential

  • O level /GSCE Level qualifications in English & Maths or equivalent
  • A demonstrable commitment to professional development

Desirable

  • A recognised IT qualification

Knowledge and Skills

Essential

  • Good computer skills, Microsoft Word and Excel.
  • Excellent interpersonal and communication skills.

Desirable

  • Experience of the EMIS Web System.
  • Knowledge of DOCMAN.
Person Specification

Experience

Essential

  • Previous experience in dealing with the public
  • Reception experience

Desirable

  • Previous work experience at a GP Practice

Qualities / Attributes

Essential

  • Ability to organise workload priorities.
  • Ability to use own judgement and initiative when dealing with problems and enquiries.
  • Good verbal and oral communication skills.
  • Excellent telephone manner.
  • Ability to communicate positively with patients and all members of the practice team and outside organisations.
  • Ability to recognise, accept and adhere to the need for strict confidentiality.
  • Good knowledge of English language and grammar.
  • Ability to work independently, but also as a team member .
  • Flexible and adaptable.
  • Full driving licence.

Qualifications

Essential

  • O level /GSCE Level qualifications in English & Maths or equivalent
  • A demonstrable commitment to professional development

Desirable

  • A recognised IT qualification

Knowledge and Skills

Essential

  • Good computer skills, Microsoft Word and Excel.
  • Excellent interpersonal and communication skills.

Desirable

  • Experience of the EMIS Web System.
  • Knowledge of DOCMAN.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Parkside Group Practice

Address

27 Wyche Grove

South Croydon

Surrey

CR2 6EX


Employer's website

https://www.parksidegrouppractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Parkside Group Practice

Address

27 Wyche Grove

South Croydon

Surrey

CR2 6EX


Employer's website

https://www.parksidegrouppractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Rebecca Cook

rebecca.cook@nhs.net

Details

Date posted

05 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3112-25-0004

Job locations

27 Wyche Grove

South Croydon

Surrey

CR2 6EX


Supporting documents

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