Job summary
Folkestone Eye Centre is an NHS community-based outpatient clinic, bringing expert eye care closer to patients homes.
The service is a joint venture owned and run by the partnership of Newton Place Surgery and a group of local expert Consultant Ophthalmic Surgeons.
The service is located at our newly renovated premises within Basepoint in Folkestone. We have the most up to date diagnostic and surgical equipment on site, including a state-of-the-art cataract surgery suite. We have recently expanded into running dermatology outpatient clinics and nurse led biopsy lists.
We are looking for a full time ophthalmology co-ordinator for our clinic. As a person, you should be passionate about giving great healthcare, enthusiastic to learn, have great organisational skills and have an empathetic nature. The hours for this post are 37.5 per week. The hours are varied and the hours are based on a rolling rota, that is shared between the team. Shifts are between the hours of 0800-1800 due to clinics. Weekend working is essential for this post.
We are a growing service, and no two days are the same. If you enjoy working in administration and have the relevant skill-set, then we would love to hear from you.
Main duties of the job
As an ophthalmology coordinator, you will be undertaking the following: -
- Ensuring that patients are seen in the right clinic, first time
- Contacting patients through the use of multiple media formats.
- Work closely with colleagues to ensure that clinics are well organised and
providing the correct needs for the patients.
- Coordinate AMD referrals into the service, ensuring that they are booked at the right time.
- Coordinating HCQ clinics.
- AMD technician rota creation.
- The post holder will ensure that all the patients are correctly booked
- The post holder must deal with any enquiries from the patients with regard to
their appointments.
- The post holder will need to understand the needs of the service and work
with clinicians to understand their needs and profiles, as well as future
developments in that specialty.
- Assisting with feedback forms into the service for all services.
- Reception cover.
- Assisting the Service Manager with monthly invoices.
About us
Folkestone Eye Centre is a small and friendly team. We have two other members of admin, one of whom is full-time and the other part-time. There is an overall Service Lead who is the manager of the clinic.
The atmosphere at Folkestone Eye Centre is a very warm and welcoming one. As we have a newly-renovated premises the working environment is very pleasant. We all have an excellent working ethic and support each other on a daily basis. We look after each other, here at The Folkestone Eye Centre.
We work alongside our team of Consultant Ophthalmologists who are very supportive and responsive to queries that you might have. The visiting dermatology team are also very friendly and helpful.
We offer 25 days annual leave, plus bank holidays. You also have the opportunity to join the NHS pension scheme. We also offer free parking and you have the opportunity to sign up to NHS discount platforms, such as Blue Light Card.
Job description
Job responsibilities
Folkestone Eye Centre is a brand-new outpatient clinic and theatre. We are a small and friendly team that are passionate about delivery great care to the community. As a receptionist and administrator for Folkestone Eye Centre you will be an an important part of the service. We are looking for an individual who is enthusiastic, professional, empathetic and someone who is an excellent team player. You will also need excellent orgnisational and time-management skills.
We are in partnership with Newton Place Surgery and 5 ophthalmologists who are on rotation, here at Folkestone Eye Centre. We also have a regular dermatology GPSWI's. We offer cataract surgery, general ophthalmology clinic, wet macular degneration clinics, HCQ clinics, minor operations, general dermatology clinics and nurse led biopsy clinics.
- Ensuring that patients are seen in the right clinic, first time.
- Contacting patients through the use of multiple media formats.
- Ensuring clinics are booked as per clinical vetting, in particular AMD.
- To assist with stock levels for AMD, including high-cost medications.
- To assist the Service Manager with ordering stock and maintaining good stock control.
- Technician rota creation for weekend clinics.
- To assist Service Manager with monthly invoices.
- To cover reception when needed.
- The post holder will ensure that all the patients are correctly booked
- The post holder must deal with any enquiries from the patients with regard to
their appointments
- The post holder will need to understand the needs of the service and work
with clinicians to understand their needs and profiles, as well as future
developments in that specialty.
This list is non-exhaustive and the candidate may be asked to assist or undertake other tasks at the request of the service manager.
Job description
Job responsibilities
Folkestone Eye Centre is a brand-new outpatient clinic and theatre. We are a small and friendly team that are passionate about delivery great care to the community. As a receptionist and administrator for Folkestone Eye Centre you will be an an important part of the service. We are looking for an individual who is enthusiastic, professional, empathetic and someone who is an excellent team player. You will also need excellent orgnisational and time-management skills.
We are in partnership with Newton Place Surgery and 5 ophthalmologists who are on rotation, here at Folkestone Eye Centre. We also have a regular dermatology GPSWI's. We offer cataract surgery, general ophthalmology clinic, wet macular degneration clinics, HCQ clinics, minor operations, general dermatology clinics and nurse led biopsy clinics.
- Ensuring that patients are seen in the right clinic, first time.
- Contacting patients through the use of multiple media formats.
- Ensuring clinics are booked as per clinical vetting, in particular AMD.
- To assist with stock levels for AMD, including high-cost medications.
- To assist the Service Manager with ordering stock and maintaining good stock control.
- Technician rota creation for weekend clinics.
- To assist Service Manager with monthly invoices.
- To cover reception when needed.
- The post holder will ensure that all the patients are correctly booked
- The post holder must deal with any enquiries from the patients with regard to
their appointments
- The post holder will need to understand the needs of the service and work
with clinicians to understand their needs and profiles, as well as future
developments in that specialty.
This list is non-exhaustive and the candidate may be asked to assist or undertake other tasks at the request of the service manager.
Person Specification
Experience
Essential
- Experience of working within administration
- Experience of dealing with vulnerable patients.
Desirable
- Experience of working within ophthalmology
- Experience of working within hospital administration environment
- Experience of working in general practice administration.
Qualifications
Essential
- A good standard of English and Maths is required for this role. The candidate should have a grade "C" or level 4 in both English and Maths at GCSE level.
Desirable
- Keyboard skills
- Secretarial qualification(s)
- Computer skills
- Ophthalmology experience
- Medical terminology.
Person Specification
Experience
Essential
- Experience of working within administration
- Experience of dealing with vulnerable patients.
Desirable
- Experience of working within ophthalmology
- Experience of working within hospital administration environment
- Experience of working in general practice administration.
Qualifications
Essential
- A good standard of English and Maths is required for this role. The candidate should have a grade "C" or level 4 in both English and Maths at GCSE level.
Desirable
- Keyboard skills
- Secretarial qualification(s)
- Computer skills
- Ophthalmology experience
- Medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
