Job summary
Folkestone Eye Centre is an NHS community-based outpatient clinic, bringing expert eye care closer to patients homes.
The service is a joint venture owned and run by the partnership of Newton Place Surgery and a group of local expert Consultant Ophthalmic Surgeons.
The service is located at our newly renovated premises within Basepoint in Folkestone. We have the most up to date diagnostic and surgical equipment on site, including a state-of-the-art cataract surgery suite. We have recently expanded into running dermatology outpatient clinics and nurse led biopsy lists.
We are looking for a part-time receptionist and administrator for our clinic. As a person, you should be passionate about giving great healthcare, enthusiatic to learn, have great organisational skills and have an empathetic nature.
We are a growing service, and no two days are the same. If you enjoy working in administration and have the relevent skill-set, then we would love to hear from you.
Main duties of the job
To cover the reception desk during times of
clinics. To welcome patients in a
friendly and inviting manner. To be
professional at all times.
Deal with telephone voicemails that arrive into the
department in a friendly and timely manner.
Undertake telephone follow-up calls for patients who
have had their cataract surgery
To use a range of different IT software systems
To process IOL order forms after weekend surgery has
taken place
Filing of patient paperwork
Booking of appointments
Booking theatre lists
Email / telephone queries
Receiving deliveries and unpacking them in the store room in an organised way.
About us
Folkestone Eye Centre is a small and friendly team. We have two other members of admin, one of whom is full-time and the other part-time. There is an overall Service Lead who is the manager of the clinic.
The atmosphere at Folkestone Eye Centre is a very warm and welcoming one. As we have a newly-renovated premises the working environment is very pleasant. We all have an excellent working ethic and support each other on a daily basis. We look after each other, here at The Folkestone Eye Centre.
We work alongside our team of Consultant Ophthalmologists who are very supportive and responsive to queries that you might have. The visiting dermatology team are also very friendly and helpful.
We offer 25 days' annual leave (pro-rata), plus bank holidays. You also have the opportunity to join the NHS pension scheme.
Job description
Job responsibilities
Folkestone Eye Centre is a brand-new outpatient clinic and theatre. We are a small and friendly team that are passionate about delivery great care to the community. As a receptionist and administrator for Folkestone Eye Centre you will be an an important part of the service. We are looking for an individual who is enthusiastic, professional, empathetic and someone who is an excellent team player. You will also need excellent orgnisational and time-management skills.
We are in partnership with Newton Place Surgery and 5 opthalmologists who are on rotation, here at Folkestone Eye Centre. We also have a regular dermatology GPSWI's. We offer cataract surgery, general ophthalmology clinic, wet macular degneration clinics, minor operations, general dermatology clinics and nurse led biopsy clinics.
Roles and responsibilities:
To cover the reception desk during times of clinic. To welcome patients in a friendly and inviting manner. To be professional at all times.
Deal with telephone voicemails that arrive into the department in a friendly and timely manner.
Undertake telephone follow-up calls for patients who have have their recent cataract surgery.
To use a range of different IT software systems.
To take deliveries of medical equipment and unpack them in the store room.
To process IOL order forms after weekend surgery has taken place.
Filing of patient paperwork
Booking of appointments
Booking theatre lists
Email and telephone queries
Qualifications and education requirments:
A good standard of English and Maths is required for this role. The candidate should have a grade "C" or level 4 in both English and Maths at GCSE level.
Preferred skills:
Keyboard skills
Computer skills
Medical terminology
Job description
Job responsibilities
Folkestone Eye Centre is a brand-new outpatient clinic and theatre. We are a small and friendly team that are passionate about delivery great care to the community. As a receptionist and administrator for Folkestone Eye Centre you will be an an important part of the service. We are looking for an individual who is enthusiastic, professional, empathetic and someone who is an excellent team player. You will also need excellent orgnisational and time-management skills.
We are in partnership with Newton Place Surgery and 5 opthalmologists who are on rotation, here at Folkestone Eye Centre. We also have a regular dermatology GPSWI's. We offer cataract surgery, general ophthalmology clinic, wet macular degneration clinics, minor operations, general dermatology clinics and nurse led biopsy clinics.
Roles and responsibilities:
To cover the reception desk during times of clinic. To welcome patients in a friendly and inviting manner. To be professional at all times.
Deal with telephone voicemails that arrive into the department in a friendly and timely manner.
Undertake telephone follow-up calls for patients who have have their recent cataract surgery.
To use a range of different IT software systems.
To take deliveries of medical equipment and unpack them in the store room.
To process IOL order forms after weekend surgery has taken place.
Filing of patient paperwork
Booking of appointments
Booking theatre lists
Email and telephone queries
Qualifications and education requirments:
A good standard of English and Maths is required for this role. The candidate should have a grade "C" or level 4 in both English and Maths at GCSE level.
Preferred skills:
Keyboard skills
Computer skills
Medical terminology
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent.
Desirable
- Medical terminology certificate
- NVQ level 2 or 3 in business administration
Experience
Essential
- Experience of dealing with vulnerable patients
- Reception / Administration experience
- Experience of different IT applications, including MS Office.
Desirable
- NHS experience
- Healthcare administration experience
Knowledge and Skills
Essential
- Experience of dealing with members of the
- public.
- Ability to cover shifts both pre-booked and
- at short notice.
- Understanding of the importance of
- confidentiality within healthcare.
- Empathy for Healthcare environment.
- Ability to work flexible hours as required by
- the service.
- Hardworking and reliable.
- Good communicator (verbal & written) at
- all levels.
- Evidence of team working.
- Numerate, and IT literate including use of
- Word and Excel at least at basic to
- intermediate level.
- Good organisation and prioritisation skills.
- Accurate and good attention to detail.
- Ability to work under pressure.
- Ability and willingness to understand and
- learn new software and administrative
- procedures.
- Willingness to undertake training as
- required.
Desirable
- Experience in primary care/NHS/caring
- profession.
- Experience in using clinical software(s).
- Good sense of humour.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent.
Desirable
- Medical terminology certificate
- NVQ level 2 or 3 in business administration
Experience
Essential
- Experience of dealing with vulnerable patients
- Reception / Administration experience
- Experience of different IT applications, including MS Office.
Desirable
- NHS experience
- Healthcare administration experience
Knowledge and Skills
Essential
- Experience of dealing with members of the
- public.
- Ability to cover shifts both pre-booked and
- at short notice.
- Understanding of the importance of
- confidentiality within healthcare.
- Empathy for Healthcare environment.
- Ability to work flexible hours as required by
- the service.
- Hardworking and reliable.
- Good communicator (verbal & written) at
- all levels.
- Evidence of team working.
- Numerate, and IT literate including use of
- Word and Excel at least at basic to
- intermediate level.
- Good organisation and prioritisation skills.
- Accurate and good attention to detail.
- Ability to work under pressure.
- Ability and willingness to understand and
- learn new software and administrative
- procedures.
- Willingness to undertake training as
- required.
Desirable
- Experience in primary care/NHS/caring
- profession.
- Experience in using clinical software(s).
- Good sense of humour.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
