Job summary
Here at Ashby Turn Primary Care Centre we are passionate and proud of the work we do and the impact we make. We can offer you a great place to work with a supportive, friendly and inclusive environment.
An exciting opportunity for a Receptionist, providing support to the practice team, providing a professional and welcoming service.
This is a great opportunity for an ambitious and confident individual looking to join a professional, interesting and busy team.
Main duties of the job
The duties and responsibilities will be varied and, whilst not restricted to, will include items in the following list.
- Opening up/locking-up of practice premises
- Managing the practice appointments system (Systmone)
- Processing requests for appointments via online platform Accurx
- Processing and distributing incoming/outgoing mail
- Taking messages and passing on information accurately
- Filing and retrieving paperwork
- Processing repeat prescription requests
- Computer data entry and maintaining patient records
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Keeping the reception area tidy and free from obstructions and clutter
About us
Ashby Turn Primary Care Centre has a patient list size of over 12,400.
We are a friendly, inclusive practice with 3 GP Partners and an extensive clinical and admin team.
Job description
Job responsibilities
The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the practice. This role involves managing appointments, handling inquiries, and maintaining accurate patient records.
Key Responsibilities:
Patient Interaction:
- Greet patients and visitors in a friendly and professional manner.
- Manage patient check-in and check-out processes, ensuring all necessary information is collected and recorded.
Appointment Management:
- Schedule and manage patient appointments using the practice's online platform tool Accurx and the practice appointment system Systmone.
- Coordinate with clinical staff to optimise appointment availability and manage cancellations or rescheduling.
Communication:
- Handle incoming calls, emails, and inquiries, providing accurate information and assistance.
- Relay messages to clinical staff and ensure timely follow-up on patient queries.
Administrative Support:
- Maintain and update patient records, ensuring confidentiality and compliance with data protection regulations.
- Assist with the preparation of correspondence, reports, and other documents as required.
Office Organisation:
- Ensure the reception area is tidy and welcoming, with up-to-date information and literature available for patients.
Compliance and Confidentiality:
- Adhere to practice policies and procedures, including health and safety and patient confidentiality guidelines.
- Participate in training and development activities to maintain knowledge and skills.
Job description
Job responsibilities
The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the practice. This role involves managing appointments, handling inquiries, and maintaining accurate patient records.
Key Responsibilities:
Patient Interaction:
- Greet patients and visitors in a friendly and professional manner.
- Manage patient check-in and check-out processes, ensuring all necessary information is collected and recorded.
Appointment Management:
- Schedule and manage patient appointments using the practice's online platform tool Accurx and the practice appointment system Systmone.
- Coordinate with clinical staff to optimise appointment availability and manage cancellations or rescheduling.
Communication:
- Handle incoming calls, emails, and inquiries, providing accurate information and assistance.
- Relay messages to clinical staff and ensure timely follow-up on patient queries.
Administrative Support:
- Maintain and update patient records, ensuring confidentiality and compliance with data protection regulations.
- Assist with the preparation of correspondence, reports, and other documents as required.
Office Organisation:
- Ensure the reception area is tidy and welcoming, with up-to-date information and literature available for patients.
Compliance and Confidentiality:
- Adhere to practice policies and procedures, including health and safety and patient confidentiality guidelines.
- Participate in training and development activities to maintain knowledge and skills.
Person Specification
Qualifications
Desirable
- Experience of working in a GP surgery is desirable but not essential as full training will be provided.
Person Specification
Qualifications
Desirable
- Experience of working in a GP surgery is desirable but not essential as full training will be provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.