Job summary
West View Surgery has a full time (or part time) vacancy for the role of Care Navigator.
This is an essential front-line role at the practice, where you will play a vital role in joining our team where you will be speaking to patients and other stakeholders on the telephone and in person, managing patient referrals, processing clinical documentation amongst other essential tasks. The role of the Care Navigator is varied and challenging.
Main duties of the job
a.
Deal
with all general enquiries
b.
Provide
an effective and efficient reception service to patients and all other visitors
to the practice.
c.
Maintaining
and monitoring the practice appointment system
d.
Process
personal, telephone and e-requests for appointments
e.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
f.
Signpost
patients to the correct service
g.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
h.
Data
entry of patient registrations and relevant patient information as
required
i.
Input
data into the patients healthcare records as necessary
j.
Ensuring
all letters, reports, results etc are scanned and filed promptly, ensuring that all recent correspondence is available
when patients are seen.
k.
Creating
clinical referrals to the District Nurse team, Community Matron and Secondary Care via the e-referral system
l.
Manage
all queries as necessary in an efficient manner
m.
Carry
out system searches as requested
n.
Summarise
new patient medical records
o.
Process
patient deductions via the PCSE portal
p.
Maintain
a clean, tidy, effective working area at all times
q.
Monitor
and maintain the reception area and notice boards
r.
Support
all clinical staff with general tasks as requested
s.
Requesting
patient investigations via the ICE system.
About us
West View Surgery is a small single handed GP surgery, based within Stanhope Parade Health Centre, South Shields (opposite chichester metro station).
We are a small, friendly and flexible team offering excellent working conditions.
Job description
Job responsibilities
The
following are the core responsibilities of the Care Navigator. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a. Deal with all general enquiries
b. Provide an effective and efficient reception service to patients and all other visitors to the practice.
c. Maintaining and monitoring the practice appointment system
d. Process personal, telephone and e-requests for appointments
e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
f. Signpost patients to the correct service
g. Initiating contact with and responding to, requests from patients, team members and external agencies
h. Data entry of patient registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Ensuring all letters, reports, results etc are scanned and filed promptly, ensuring that all recent correspondence is available when patients are seen.
k. Creating clinical referrals to the District Nurse team, Community Matron and Secondary Care via the e-referral system
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Summarise new patient medical records
o. Process patient deductions via the PCSE portal
p. Maintain a clean, tidy, effective working area at all times
q. Monitor and maintain the reception area and notice boards
r. Support all clinical staff with general tasks as requested
s. Requesting patient investigations via the ICE system.
Job description
Job responsibilities
The
following are the core responsibilities of the Care Navigator. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a. Deal with all general enquiries
b. Provide an effective and efficient reception service to patients and all other visitors to the practice.
c. Maintaining and monitoring the practice appointment system
d. Process personal, telephone and e-requests for appointments
e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
f. Signpost patients to the correct service
g. Initiating contact with and responding to, requests from patients, team members and external agencies
h. Data entry of patient registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Ensuring all letters, reports, results etc are scanned and filed promptly, ensuring that all recent correspondence is available when patients are seen.
k. Creating clinical referrals to the District Nurse team, Community Matron and Secondary Care via the e-referral system
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Summarise new patient medical records
o. Process patient deductions via the PCSE portal
p. Maintain a clean, tidy, effective working area at all times
q. Monitor and maintain the reception area and notice boards
r. Support all clinical staff with general tasks as requested
s. Requesting patient investigations via the ICE system.
Person Specification
Experience
Essential
- * Experience of working in a GP surgery
- * Experience of administrative duties
- * Experience of using EMIS Web
- * Experience of using eRS
- * Experience of working in a health care setting.
- * Excellent communication skills (written and oral)
- * Strong IT skills
- * Clear, polite telephone manner
- * Competent in the use of Office and Outlook
- * Effective time management (Planning & Organising)
- * Ability to work as a team member and autonomously
- * Good interpersonal skills
- * Problem solving & analytical skills
- * Ability to follow policy and procedure
Qualifications
Essential
- * Educated to GCSE level or equivalent
- * GCSE Mathematics & English (C or above)
Desirable
- * NVQ Level 2 in Health and Social Care or Business Administration
Person Specification
Experience
Essential
- * Experience of working in a GP surgery
- * Experience of administrative duties
- * Experience of using EMIS Web
- * Experience of using eRS
- * Experience of working in a health care setting.
- * Excellent communication skills (written and oral)
- * Strong IT skills
- * Clear, polite telephone manner
- * Competent in the use of Office and Outlook
- * Effective time management (Planning & Organising)
- * Ability to work as a team member and autonomously
- * Good interpersonal skills
- * Problem solving & analytical skills
- * Ability to follow policy and procedure
Qualifications
Essential
- * Educated to GCSE level or equivalent
- * GCSE Mathematics & English (C or above)
Desirable
- * NVQ Level 2 in Health and Social Care or Business Administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
