Receptionist/Administrator

Job summary

Signpost patients to the most appropriate service depending on their needs. Educate patients about the range of specialist services available locally and directing patients to the right care more quickly both inside and outside primary care. Support clinicians in clinical administrate tasks such as correspondence management, referrals, communicating with hospitals and other external organisations.

Main duties of the job

The following list is a summary of job responsibilities.

Reception

greeting patients in a friendly manner

show patients how to use check in screens

handling repeat prescription requests and collections

consulting with members of the practice team about waiting area (delays etc)

Telephone triage /appointments

have working knowledge of telephone system, during and after hours

fill in the telephone triage template

triaging and booking into appropriate appointments with clinicians

signposting patients to relevant services both internally and externally

Clinical

checking blood pressure/height/weight

recording new pregnancies

be able to chaperone

Patient support

Help reduce demand by working on a list of high service users to help and support them by contacting them on a regular basis instead of them contacting us.

Other tasks

Room/stock checks

Opening/ closing the practice

Any other tasks allocated by managers

About us

HIYOS stands for Healthy In Your Own Skin, which refers to our emphasis on wellness and personalised care for patients. We are an NHS GP practice, formally known as Firstcare.

We, as a practice, recognise that success in providing patient centered care is founded on continued learning, development and innovation. That's why are delighted to have been approved as a training practice. That means that we train under-gratuate and post-graduate students, as well as trainee GPs and Doctors.