Job summary
We are looking to recruit a
part-time, 20 hours per week, Medical Receptionist on a permanent basis to join the team at
Glastonbury Surgery.
The successful candidate will be comfortable interacting
with the public on the telephone and face to face with a professional and
friendly approach.
The busy working environment
and diverse role of a medical receptionist presents an opportunity for someone
that is eager to learn and work effectively as part of a team.
You will assist with the
smooth running of the practice and have a comprehensive induction with full
training for the role.
The 20 hours per week working pattern is as
follows:
Wednesday: 8am - 1pm
Thursday: 8am - 4pm
Friday: 9am - 6pm
If you would like to discuss the opportunity or arrange an
informal visit, please get in touch.
Closing date: 16 February 2025
Interview Date: 26 February 2025
Main duties of the job
The role of medical receptionist is essential to the smooth running of Glastonbury Surgery. The role is varied, with face to face and telephone contact with patients and taking on administrative responsibilities that support the delivery of safe and effective care.
About us
We are a stable, supportive and very friendly training practice that has retained its family and patient-first ethos. We work from purpose-built premises that has been recently extended, in a colourful market town offering semi-rural primary care.
The practice is very successful and has a good reputation amongst the GP community both externally and internally as evidenced by strong staff retention.
We care for a registered population size of 14,000 served by 11 GPs, GP Registrars, Nurse Practitioners and a paramedic, a team of Practice Nurses and HCAs, physiotherapists, administrative, secretarial and reception.
Caring for the population of Glastonbury, Street and the surrounding villages offers a unique opportunity to connect with a diverse population that is passionate for the town and its rich history and culture. By offering a person centred and continuity of care approach, we can demonstrate quality outcomes, as defined by QOF, whilst also respecting the views and beliefs of the local community.
Job description
Job responsibilities
Main Duties & Responsibilities
- Reception desk - greet patients and respond to all enquiries
- Appointment management - book patients and respond to requests for appointments from clinicians
- Management of medical records
- Preparation of consulting rooms
- Operating the telephone system
- Practice opening & closing procedure
- Administration of forms and documentation
All responsibilities are shared across the team on a rota basis.
Job description
Job responsibilities
Main Duties & Responsibilities
- Reception desk - greet patients and respond to all enquiries
- Appointment management - book patients and respond to requests for appointments from clinicians
- Management of medical records
- Preparation of consulting rooms
- Operating the telephone system
- Practice opening & closing procedure
- Administration of forms and documentation
All responsibilities are shared across the team on a rota basis.
Person Specification
Personal Qualities
Essential
- Professional communication skills
- Ability to communicate effectively via telephone and in person
- Good interpersonal skills
- Motivated, reliable and commitment to team working
- Can work accurately and calmly under pressure
- Can work within clearly defined guidelines and protocols
- Demonstrate a flexible approach to work including increasing working hours to provide cover during annual leave/sickness when able.
- The ability to respond positively to change
- Demonstrates an ability to value the opinions of others
- Willingness to undergo education/ training for both practice and service needs
- Common sense and ability to use own judgement
Experience
Essential
- Experience working with the general public
Desirable
- Working in a busy office environment.
- Experience working in a GP practice or wider NHS.
Qualifications
Essential
- Good literacy and numeracy skills
- Basic computer experience
Desirable
- GCSE grade 4 or above in English & Maths
Person Specification
Personal Qualities
Essential
- Professional communication skills
- Ability to communicate effectively via telephone and in person
- Good interpersonal skills
- Motivated, reliable and commitment to team working
- Can work accurately and calmly under pressure
- Can work within clearly defined guidelines and protocols
- Demonstrate a flexible approach to work including increasing working hours to provide cover during annual leave/sickness when able.
- The ability to respond positively to change
- Demonstrates an ability to value the opinions of others
- Willingness to undergo education/ training for both practice and service needs
- Common sense and ability to use own judgement
Experience
Essential
- Experience working with the general public
Desirable
- Working in a busy office environment.
- Experience working in a GP practice or wider NHS.
Qualifications
Essential
- Good literacy and numeracy skills
- Basic computer experience
Desirable
- GCSE grade 4 or above in English & Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.