Medical Receptionist

Job description

Job responsibilities

JOB SUMMARY

It is the duty of each Receptionist to assist in the smooth running of the Practice in general, and the Reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone. Part time hours will be considered.

MAIN DUTIES AND RESPONSIBILITIES

Reception Duties

To greet patients at the reception desk, respond to all enquiries from patients and other visitors and clerk patients in to surgery lists explaining the call system as appropriate.

To utilise the EMIS Web appointment system to ensure efficiency and monitor the flow of patients into consulting and treatment rooms.

To ensure that patients without appointments but who need a Same day urgent consultation are seen in a logical and non-disruptive manner.

To explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring that appropriate procedures are completed.

To advise patients of relevant charges for private services, accept payment and issue receipts for the same.

To appropriately process all requests for home visits.

To ensure the reception and waiting areas are kept neat and tidy.

To advise patients of any administrative protocols as necessary i.e process and collection of sick notes.

Management of Appointment System

To ensure total familiarity with all appointment systems in effect including regular and incidental variations.

To book appointments and recalls ensuring sufficient information is recorded on the EMIS computer system.

To monitor effectiveness of the appointment system and report any problems or variations required.

Management of Medical Records

To ensure that all appropriate information is entered on computerised patient records for patient registration.

To receive and process repeat prescription requests using the EMIS computer system.

Preparation of consulting rooms.

To ensure that the consulting rooms are prepared in readiness for each consulting session.

To ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.

Operation of telephone system.

Receive and make calls as required. Deal with patient enquiries. Divert calls and take messages as appropriate.

To ensure that the system is operational at the beginning of each day and has switched over to night service at the end of each day.

Start and end of day procedures

Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.

Secure premises at the end of the day; ensure the building is totally secured internal lights off and alarm activated.

Housekeeping

Make tea and coffee as required and shop for supplies if necessary.

Any other delegated duties considered appropriate to the position

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Good literacy and numeracy skills
• Basic computer experience

Experience

Essential

• Experience working with the general public.

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Knowledge and skills

Essential

• Demonstrates a basic understanding of the needs of the patient and the role of the Receptionist

Desirable

• Previous work within a busy office environment

Employer details

Employer name

Glastonbury Surgery

Address

Glastonbury Surgery

Feversham Lane

Glastonbury

Somerset

BA6 9LP

Employer's website

https://www.glastonburysurgery.co.uk/ (Opens in a new tab)