Job summary
Wye Surgery is a forward thinking, training and dispensing practice based in the picturesque village of Wye, Ashford.
We are looking for two part time (job share 20 hrs per week) administrators to provide support services for clinicians and members of the practice team.
The main purpose of the role is to process patients referral letters and medical reports in a timely manner, be a point of contact for patients requesting information about their referrals and ensuring that templates and supporting documentation are kept up to date on EMIS.
The successful applicants will be excellent administrators who are able to work accurately and efficiently to tight deadlines. You should be flexible, able to work under pressure and enjoy working as part of a team. Excellent verbal and written communication, customer service and IT skills as well as the desire to help people are essential for this role.
General Practice experience is desirable but not essential as full training will be provided.
We offer a competitive salary, NHS pension and free staff parking.
Main duties of the job
To provide support services to all clinicians and
members of the practice team.
To send all referral letters and medical reports in a
timely and efficient manner.
Be a point of contact for patients requesting
information about their referrals.
To support the practice team in installing and using
new systems and move towards more automated procedures.
About us
Wye Surgery is a general partnership in the village of Wye, near Ashford in Kent. We have dedicated team of doctors, nurses and a full range of friendly support staff.
Our rural, purpose-built surgery with a dispensary has a catchment area of around 125 square miles. We provide a wide range of medical support services in a comfortable and friendly environment.
We aim to provide high quality health care for the local population, helping patients to take responsibility for their own health and that of their families through lifestyle education. We also enable patients to share in the treatment of any illness through clear communications and explanations; and by making sure they have easy access to all members of our practice team.
Job description
Job responsibilities
Care Navigator (part time 20 hours per week)
Reports to: Office Manager and Office Supervisor
MAIN DUTIES AND RESPONSIBILITIES
- Use digital dictation to produce referral letters and process onto e-referrals.
- Ensure letters and referrals are correctly entered onto the patients EMIS notes under the correct heading.
- Ensure that referrals are signed by the referring GP if necessary or another in their absence.
- Ensure referral letters are sent to the correct location in a timely manner.
- Process e-referrals in accordance with current protocols.
- Maintain e-referral work lists.
- Install new referral templates on EMIS.
- Provide Telederm administration.
GENERAL DUTIES
- Receive and take calls as required. Diverting calls and taking messages as necessary.
- Ensure all staff are kept updated of changes to referral procedures.
- Process incoming post when required to do so.
- Respond to any ad-hoc requests as and when necessary.
- Any other delegated duties considered appropriate to the post.
- Ensure tasks are completed in a timely manner
- To create a positive working environment within the team.
Job description
Job responsibilities
Care Navigator (part time 20 hours per week)
Reports to: Office Manager and Office Supervisor
MAIN DUTIES AND RESPONSIBILITIES
- Use digital dictation to produce referral letters and process onto e-referrals.
- Ensure letters and referrals are correctly entered onto the patients EMIS notes under the correct heading.
- Ensure that referrals are signed by the referring GP if necessary or another in their absence.
- Ensure referral letters are sent to the correct location in a timely manner.
- Process e-referrals in accordance with current protocols.
- Maintain e-referral work lists.
- Install new referral templates on EMIS.
- Provide Telederm administration.
GENERAL DUTIES
- Receive and take calls as required. Diverting calls and taking messages as necessary.
- Ensure all staff are kept updated of changes to referral procedures.
- Process incoming post when required to do so.
- Respond to any ad-hoc requests as and when necessary.
- Any other delegated duties considered appropriate to the post.
- Ensure tasks are completed in a timely manner
- To create a positive working environment within the team.
Person Specification
Experience
Essential
- Person Specification
- Good standard of education with excellent literacy skills
- Knowledge and understanding of medical terminology
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of producing agendas and minutes for meetings
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Ability to prioritise workload
- EMIS user skills including eRS
- Effective time management (Planning & Organising)
- Ability to work to tight deadlines
- Excellent interpersonal skills
- Professional and positive attitude
- Flexible and cooperative
- Motivated and proactive
- Ability to use initiative and judgement
- Ability to work under pressure
- Ability to positively manage change
- Maintains confidentiality at all times
Person Specification
Experience
Essential
- Person Specification
- Good standard of education with excellent literacy skills
- Knowledge and understanding of medical terminology
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of producing agendas and minutes for meetings
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Ability to prioritise workload
- EMIS user skills including eRS
- Effective time management (Planning & Organising)
- Ability to work to tight deadlines
- Excellent interpersonal skills
- Professional and positive attitude
- Flexible and cooperative
- Motivated and proactive
- Ability to use initiative and judgement
- Ability to work under pressure
- Ability to positively manage change
- Maintains confidentiality at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
