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East Durham Medical Group

Reception/Administrator

The closing date is 22 July 2025

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Job summary

An exciting opportunity has arisen for 1 part time and 1 full time GP Receptionists to join our friendly, innovative, and forward-thinking team at East Durham Medical Group.

Usual opening hours for the Practice are 8am-8pm. Successful applicants will be required to work two 8am starts and two 6pm finishes. Evening and weekend working will be required on an ad hoc rota basis.

Applicants will be required to cover holiday and sickness when needed.

The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication, and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the SystmOne clinical system.

Main duties of the job

The post holder will provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

About us

East Durham Medical Group is situated in the beautiful coastal area of County Durham. The Practice works from 6 sites across the region. We are a very successful, high achieving, PMS training practice with a patient list of over 18 500 patients.

We are an extremely forward thinking Practice and our core values include Caring, Commitment, Consistency and Celebrating success. We work to make a difference by providing the highest quality patient-centred care in an honest supportive environment that is realistic, sustainable and rewarding, and which values patients and staff.

We offer great team working and friendship, competitive rates of pay and access to the NHS pension scheme.

Details

Date posted

08 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3077-25-0002

Job locations

Wheatley Hill Medical Centre

Ashmore Terrace

Wheatley Hill

Durham

DH63NP


Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

1. Greet patients and visitors to the practice.

2. Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

3. Ensure that patients are effectively signposted into appropriate slots as per protocol and clinician specification

4. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

5. Signpost all requests appropriately and accurately in a time-managed manner

6. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.

7. Respond and/or redirect all patient and visitor requests accordingly.

8. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

9. Registration of new patients onto the computer system.

10. Advise patients of relevant charges for private services, accept payment and issue receipts for same.

11. Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

12. Ensure reception and waiting areas are kept neat and tidy

13. Re-stocking of information leaflets/stationary ordering as appropriate

14. Undertake administration tasks as allocated on rota organised by Senior Receptionist.

15. Check emails on a daily basis.

16. Regularly check messages/notifications on SystmOne to check everything has been actioned

17. Action start and end of day procedures as directed by Senior Receptionist.

18. As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems

19. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

21. Amalgamation of new patient records.

22. Check all consulting rooms daily for scripts and any shredding waste.

23. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

24. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

1. Greet patients and visitors to the practice.

2. Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

3. Ensure that patients are effectively signposted into appropriate slots as per protocol and clinician specification

4. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

5. Signpost all requests appropriately and accurately in a time-managed manner

6. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.

7. Respond and/or redirect all patient and visitor requests accordingly.

8. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

9. Registration of new patients onto the computer system.

10. Advise patients of relevant charges for private services, accept payment and issue receipts for same.

11. Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

12. Ensure reception and waiting areas are kept neat and tidy

13. Re-stocking of information leaflets/stationary ordering as appropriate

14. Undertake administration tasks as allocated on rota organised by Senior Receptionist.

15. Check emails on a daily basis.

16. Regularly check messages/notifications on SystmOne to check everything has been actioned

17. Action start and end of day procedures as directed by Senior Receptionist.

18. As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems

19. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

21. Amalgamation of new patient records.

22. Check all consulting rooms daily for scripts and any shredding waste.

23. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

24. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures

Person Specification

Experience

Essential

  • Excellent customer service skills

Desirable

  • Experience of working in a GP practice
  • Knowledge/use of SystmOne
  • Experience of working with the general public
  • Experience of reception work

Qualifications

Essential

  • Good standard of general education

Desirable

  • Customer Services Qualification
  • Business Administration Qualification
Person Specification

Experience

Essential

  • Excellent customer service skills

Desirable

  • Experience of working in a GP practice
  • Knowledge/use of SystmOne
  • Experience of working with the general public
  • Experience of reception work

Qualifications

Essential

  • Good standard of general education

Desirable

  • Customer Services Qualification
  • Business Administration Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Durham Medical Group

Address

Wheatley Hill Medical Centre

Ashmore Terrace

Wheatley Hill

Durham

DH63NP


Employer's website

https://www.thecarodocpractice.nhs.uk (Opens in a new tab)

Employer details

Employer name

East Durham Medical Group

Address

Wheatley Hill Medical Centre

Ashmore Terrace

Wheatley Hill

Durham

DH63NP


Employer's website

https://www.thecarodocpractice.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Jade Brimlow

jadebrimlow@nhs.net

01428774699

Details

Date posted

08 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3077-25-0002

Job locations

Wheatley Hill Medical Centre

Ashmore Terrace

Wheatley Hill

Durham

DH63NP


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