Job responsibilities
The purpose of this role is to monitor
and improve the rates of sickness in the organisation. The
National Health Service (NHS) serves as the cornerstone of healthcare in the
United Kingdom, offering essential medical services to millions of people
annually. Despite the NHSs commitment to staff well-being, sickness is an
inherent reality in any organization. To efficiently address sickness and its
effects on healthcare delivery, the NHS has implemented a framework
encompassing various stages which the Practice follows.
Stage
1 Recording and Monitoring Absences
Stage
2 Conducting Return-to-Work Interviews
Stage
3 Trigger Points and Formal Reviews
Stage
4 Occupational Health Involvement
Stage
5 Formal Sickness Disciplinary Procedures
This role only
focuses on stage 1 and stage 3. The
post holder will lead on the implementation of the Bradford Scoring System. This
is a nationally recognised framework. Working with the practice the
organisation will decide on the threshold scores that trigger reviews with
employees. The postholder will monitor that upline managers within the practice
are accurately recording sickness absence on GP teamnet. The postholder will
run a report for the Partners monthly showing all employees and their current
scores. Employees reaching a trigger point score will be discussed by
exception. The post holder will then inform the line manager for further action
and support to be undertaken with the employee.
Originally developed at the
Bradford University School of Management in the early 1980s, the Bradford
Factor is used by numerous companies across the globe and the UK public sector
. It provides a useful benchmark
tool enabling managers to have an assessment score for an individual staff
absence record. The Bradford Factor does not take into account any
specific factors such as disability, or a short term, but recurring illness
causing sporadic absenteeism over a period of weeks, but is useful for the early
identification of concerns, or as a tracking tool. Many companies utilise the
factor score as a trigger guide to implement more comprehensive support and
monitoring procedures for individuals. This is adopted by many GP practices and
is now available on GP teamnet.
Success Measures
1. An employee measure of understanding of the new Bradford framework
before and 12 months after implementation.
2. A 10 % reduction in sickness days from the previous 12 months
3. Using GP teamnet as the main portal for recording sickness and
administering the Bradford scoring system
Information
Management
Ensure that you remain up-to-date in the use of
the various computer systems used by the Practice
Communication
Communicate effectively with other team members
and patients.
Contribute to the Implementation
of Service
Liaise with management about Practice polices,
standards and guidance
Discuss with other team members how the
policies, standards and guidelines will affect their own work in regular
meetings.
General
The
Post Holder will be part of the Practice Team as a whole and flexibility of
working pattern will be expected.
Confidentiality
of both patients and practice information must be protected and maintained in
accordance with practice Policy.
Any
other duties appropriate to the Grade, as required by the Practice Manager or
named Doctor.
The
post holder must be aware of the responsibility placed on him/her under the
Health and Safety at work act (1974) and ensure agreed safety procedures are
carried out in order to maintain a safe environment for employees, patients and
visitors.
As a Practice the following is standardised across all job
descriptions as the role minimum expectations;
Quality
The
post-holder will strive to maintain quality within the Practice, and will
support the practice to:
maintain safe clinical services
ensure that the Patient experience is paramount
observes good practice with regard to Infection
Control
maintain training in line with good practice with
Children and Adult Safeguarding
observe Information Governance and maintain
certification
ensure engagement
and compliance with policies and procedures in line with Care Quality
Commission Registration
Productivity
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance
Effectively manage own time, workload and resources
Assess own performance and take accountability for
own actions, either directly or under supervision and mentorship
Confidentiality
In the course of seeing
treatment, patients entrust us with, or allow us to gather, sensitive
information relating to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately.
In the performance of the duties
outlined, the post holder may have access to confidential information relating
to patients and carers practice staff and other healthcare workers. They may also have access to information
relating to the Practice as a business organisation.
Equality and Diversity
Act in a way that recognises the importance of
p[peoples rights, interpreting them in a way that is consistent with practice
procedures, policies and current legislation
Respect the privacy, dignity, needs and beliefs
of patients, carers and colleagues
Behave in a manner which is welcoming to and of
the individual, is non- judgemental and respects their circumstances, feelings,
priorities and rights
Communications
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods
of communication and respond accordingly
Information Governance
Ensure that all work undertaken complies with
and is treated in accordance with information governance policies and
procedures.
Report, immediately and breaches of information
governance policies and procedures to their line manager
Productivity
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance
Effectively manage own time , workload and
resources
Assess own performance and take accountability
for own actions, either directly or under supervision and mentorship
Health and Safety
The post holder will promote
health, safety and security as defined in the practice Health and Safety
Policy, the practice Health and safety Manual and the practice Infection
Control policy and published procedures. This will include, but will not be limited
to:
Adhering to their individual responsibilities
for infection control and health and safety, using a system of observation,
audit and check, hazard identification, questioning, reporting and risk
management
Maintain and update knowledge of health and
safety and infection control statutory and best practice guidelines and ensure
implementation across the business
Identifying risks involved in work activities
and undertaking such activities in a way that manages those risks across the
business
Make effective use of training to update
knowledge and skills
Using effective infection control procedures,
maintaining work areas in a tidy and safe way free from hazards, and initiation
of remedial/corrective action where needed
Actively identifying, reporting and correction
of health and safety hazards, infection control hazards immediately when
recognised
Keeping own work areas and general / patient
areas clean and tidy, identifying issues and risks / hazards in relation to
other work areas within the business
