Medical Secretary

Job summary

• To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Audio typing skills are essential.
• Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
• Offer general assistance to the Practice team and project a positive and friendly image to Patients and other visitors, either in person or via the telephone.
• Receive, assist, and direct Patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Main duties of the job

Primary Responsibilities

The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Typing letters, reports and associated documentation as required
• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• Manage all enquires in an effective manner
• Maintain an accurate referrals database

• Supporting the GPs with the Medical Reports.
• Input data into the patients healthcare records as necessary
• Process referrals using the electronic referral system (ERS)
• Manage all administrative queries internally and externally as necessary
• Produce meeting agendas and record the minutes of meetings
• Carry out system searches as requested.

This list is not exhaustive, and the post holder may be asked to complete any other duties as required.

About us

East Durham Medical Group was formed on 1st October 2018. This was an amalgamation of Shinwell Medical Group and the Carodoc Practice. Dr Chandy and Dr Fairlamb worked 44 years and 30 years respectively to support the continuity of care before they both retired. This dedication is an example to us all and should inspire us to provide the very best for our patients. In April 2019 East Durham Medical Group merged with The Phoenix Medical Group. We are currently based from six sites - Wingate, Horden, Peterlee, Wheatley Hill. Thornley and Kelloe.

Our Vision

Compassionate Continuing Care

Statement of Purpose and Aims

E - Every Patient Counts

D - Delivering quality care, embracing change

M - Multi-skilled continuing care to support patient wellbeing

G - Grounded in our community

Our Core Values:

Caring

Commitment

Consistency

Celebrate success

We aim to foster a working environment where all employees can maintain this ethos and operate in a safe, open and trusting environment, with all employees having respect for each other.